2021 - EFP Case Studies - FRIENDLY SOCIETY rb

2021 - EFP Case Studies - FRIENDLY SOCIETY rb

Epicor Financial Planner | Case Study | Friendly Society

Case Study | The Friendly Society Private Hospital in Australia Revolutionizing Finance in the Healthcare Industry with EFP

“The more I use the product, the more I get those ‘light bulb’ moments where I think - Oh, that’s actually going to be really handy.” - Terri McCracken, Finance Manager | Friendly Society Private Hospital

Company Profile The Friendly Society Private Hospital is a leading not-for-profit, private, acute care, surgical and medical facility offering a robust range of specialties that play an important regional and statewide role. In recent times, the facility has undergone significant growth increasing in physical size by 70% and moving from an 85 bed facility to 143 beds. The Friendly Society Private Hospital ofers the friendliest, highest quality healthcare in Australia and the only cardiac catheterization laboratory in the region. In addition to this, they provide Intensive Care, Coronary Care, oncology, plastics, orthopedic, general and vascular surgery to name just a few. Continued growth is forecast as the healthcare needs of an aging population continue to accelerate. The Challenge Terri McCracken is the Finance Manager of The Friendly Society Private Hospital. Terri oversees the finance department of the company and describes their challenge as this: “We have just finished our second year with Epicor and with that we’ve had a budget which is being built out of spreadsheets upon spreadsheets upon spreadsheets that have just started to grow too big. We knew that we needed to improve and find something that was going to be more robust and that would not hide the formula errors that are inherent when dealing with a lot of excel spreadsheets.” The Solution “We looked at different products - it was really hard to choose. I argued that our strategy should be to stay with the product that we already have especially that we’ve already invested with Epicor. This system has everything that we need. It is robust and it does not lack anything so we went with Epicor Financial Planner (EFP) and in hindsight I’m very glad we did.”

Epicor Financial Planner | Case Study | Friendly Society

The Experience “One of the great things is that in 1 day - the administrator found errors because the >Page 1 Page 2

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