Bespoke Recruitment Proposal University of Bath_ (003)

Bespoke Recruitment Proposal University of Bath_ (003)

BESPOKE RECRUITMENT PROPOSAL UNIVERSITY OF BATH

CONTENTS

INTRODUCTION – MRG....................................................... 3

UNIVERSITY OF BATH ........................................................... 4-5

EXECUTIVE SUMMARY......................................................... 6-7

GET TO KNOW MRG............................................................ 8-9

MRG PROCESS. ................................................................... 10-11

TRACK RECORD...................................................................12-13

CASE STUDY – UCL. ............................................................. 14

CASE STUDY – STUDENT ROOST.......................................... 15

CASE STUDY – UNIVERSITY OF LEEDS.................................. 16

COSTS AND FEES. ................................................................ 18

MRG COMMITEMENT TO EQUALITY AND DIVERSITY......... 20-23

REFERENCES......................................................................... 24

FURTHER TRACK RECORD................................................... 26-29

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INTRODUCTION – MRG

The Management Recruitment Group (MRG) are a specialist Consultancy who provide recruitment solutions predominately within Higher Education, student accommodation and the wider public sectors (including the NHS, Local Government and Museums). MRG have two operating models; retained strategic search assignments and complex/volume driven recruitment campaigns. MRG’s approach is to work exceptionally closely with its clients, not only to transact, but to develop a deep-rooted understanding of their culture, style, and drivers. In 2019, 83% of MRG’s assignments were with existing clients on a repeat basis, which is likely to increase further in 2020.

MRG HAVE COMPLETED ASSIGNMENTS AND APPOINTMENTS ACROSS A WIDE VARIETY OF HIGHER EDUCATION INSTITUTIONS AND HAVE REPRESENTED BOTH THE RUSSELL GROUP AND MODERN UNIVERSITIES. WE HAVE A STRONG UNDERSTANDING OF THE CULTURAL FIT REQUIRED AND NUANCES OF DIFFERENT INSTITUTIONS.

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UNIVERSITY OF BATH

The University of Bath (UoB) is currently looking to establish a preferred supplier list to support resourcing needs with the requirement for suppliers being:

• Provide insight and advice on current market conditions, including salary bench marking, for the role they are sourcing. • Accurately represent UoB to candidates in the market and represent UoB interests during recruitment processes. • Work in partnership with hiring managers/ HR to establish a clear understanding of the culture of UoB and needs of each role. • Work in a way that reflects the values of UoB; including your management of candidates and interactions with hiring manager/HR staff.

• Identify suitable, quality candidates and produce a diverse field of applicants including but not restricted to a reasonable gender balance, age and ethnicity. • Pre-screen candidates appropriately and provide a final shortlist for the hiring manager/HR. • Meet with any candidates before they are shortlisted for a role. • Manage and complete all administration in respect of all rejects and interviewees at each stage of recruitment through to completion.

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EXECUTIVE SUMMARY

The University of Bath is seeking a recruitment partner across the Operation and Facilities Support (OFS) job family.

These roles are likely to comprise of: • Catering Operations Manager • Facilities Team Manager

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GET TO KNOW MRG

MICHAEL HEWLETT DIRECTOR

HAYLEY MINTERN BUSINESS SECTOR DIRECTOR STUDENT ACCOMMODATION

After graduating from the University of Leicester in 1997 with a BA Hons in History and Politics, Michael joined an international recruitment consultancy in 1998 where he headed up the property management team specialising within public services. He worked with Facilities Recruitment Limited from 2005 and launched the facilities management and engineering team as an Associate Director. Michael joined MRG in January 2008 to launch our public services division specialising within higher education, the NHS and public venues. He has previously sat on the BIFM London committee. Michael is a Board Director and shareholder and therefore has very high level of personal and professional commitment to the success and reputation of MRG. Unusually (for many search firms), he remains very .hands- on in the delivery of recruitment campaigns thus ensuring a personal touch at all stages outlined in our methodology in this document, including personally interviewing shortlisted candidates.

Hayley is a Business Director and joined MRG in 2015. She is responsible for our Student Accommodation and Commercial Education Division. After working in the Rugby Football Union Education Department leading on international projects for six years, Hayley moved into recruitment working for Reed managing both temporary and permanent campaigns. Hayley joined MRG in 2015, initially supporting Estates and Facilities Management appointments across Higher Education. Hayley now heads up the Commercial and Student Accommodation division working with both HEIs and Purpose- Built Student Accommodation Providers.

MRG IS SUPPORTED BY A GLOBAL TEAM OF 40-STRONG EMPLOYEES.

Hannah started her career in the hospitality before pursuing a career in property recruitment. Starting her career with an international company in 2017, she has worked with a number of public and private sector organisations within property. Hannah joined MRG solely specialising in Student Residences in conjunction with our established higher education business. She is responsible for interim and permanent campaigns for mid to senior level management across student residences. James has joined MRG as Senior Practice Manager with a successful 8-year track record in Consumer and Property recruitment. He is a graduate of the University of Liverpool having graduated in Business and Communications Studies in 2012. James specialises in permanent and interim solutions and partners higher education institutions and PBSA providers with commercial and operational roles. He has completed a number of mid-senior leadership mandates in the UK and Internationally for leading PBSA and Residential Developers and has an extensive network in Retail, Hospitality and Property.

JAMES GREGORY Senior Practice Manager

HANNAH SEARLE Consultant

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• Each stakeholder briefs MRG either in person or remotely. • Agree Selection Criteria (Competencies, Personality, Experience) • Programme Agreed • Targets Approved

ROLE BRIEFING

Pre-agreed with University of Bath PRE recruitment team to include but not limited to; • Hiring Manager Satisfaction • Time to Hire • Percentage Hired from Shortlist • Diversity and Inclusion

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KEY PERFORMANCE INDICATORS

PROCES

• Ensuring that University of Bath excellent reputation upheld • Consistent communication • Feedback to successful and unsuccessful candidates • Interview organisation and administration

CANDIDATE EXPERIENCE

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• Milestones • Shortlist • Feedback

PROGRAMME

• Candidate Briefing Documents; uniform with JD changed • Branded & Non-Advertising • Direct Marketing (Bullhorn & LinkedIn Stats) Direct Approaches to target organisations/ individuals

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CANDIDATE ATTRACTION

SS

• Each candidate pre-screened and interviewed either in person or remotely • Measured against Key Selection Criteria • Psychometric Analysis available at additional cost (advised in sales roles) • Salary Benchmarking

CANDIDATE ASSESMENT

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TRACK RECORD

Some examples of our campaigns and bespoke candidate packs

Higher Education and Student Accommodation

Click on the images to view each brochure.

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CASE STUDY – UCL

THE CAMPAIGN: MRG assisted UCL in creating a new team for their accommodation to enable them to operate their 24 buildings from 7am to 7pm seven days a week. They were looking for candidates with high levels of customer service and a track record in either hospitality management or purpose-built student accommodation. MRG ran a full advertised campaigned using social media and digital platforms to ensure maximum coverage. MRG interviewed candidates assessing them against the selection matrix to ensure the highest calibre of candidates. Following successful interviews with the UCL panel MRG worked closely with the HR team to coordinate offers and start dates. Due to the volume of starts we arrange staggered start dates to ensure all the candidates had the best welcome.

BRIEF: University College London Accommodation Restructure

JULY TO NOVEMBER 28 Student Accommodation Advisors (Grade 5 £25,025 to £28,428) 2 Out of Hours Managers- Nights /Weekend (Grade 6 £29,152 to £35,077) 2 Deputy Head of Operations (£44,737 - £52,764) 1000 applications 2000 views of the candidate packs 66 interviews 40% female appointments

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CASE STUDY – STUDENT ROOST

BRIEF: to provide ongoing recruitment for Operations Manager roles on a rolling annual basis.

INNOVATION: We worked with Student Roost to design an engaging infographic which replaced wordy person specifications. We also allocated a branded LinkedIn advert for all campaigns free of charge.

SERVICES PROVIDED: We have a dedicated team of 2 working on this brief.

SINCE MARCH: 65 number of placements made since march 49 placements made from outside of typical sectors 10,000 views on promotional Student Roost video shared on LI 6,500 collective views/opens on flipping book content for roles 3 weeks Average turnaround time for roles: from launch to hire (2 weeks on junior and 4 weeks on exec).

WE ENSURED THE STUDENT ROOST BRAND WAS HEAVILY PROMOTED ON OUR WEBSITE AND ACROSS OUR UNIQUE 250,000 FOLLOWER LINKEDIN PLATFORM.

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CASE STUDY – LEEDS UNIVERSITY

BRIEF: The University of Leeds has invested almost £25million in Sport and Physical Activity (SPA) in recent years, creating some of the finest facilities in UK higher education. The University’s programmes and performance clubs are some of the most successful in the sector and the University was keen to further enhance its proud sporting tradition. Reporting to the Director of Commercial and Campus Support Services, Stewart Ross, the brief for the new Head of Sport and Physical Activity was to take Sport and Physical Activity into the next phase of its development. Our brief was to secure an outstanding leader with a passion for realising the potential of sport to have an impact on the University’s students, staff and wider community and with a track record in a sports leadership role within a large-scale organisation preferably at a national or international level.

THE APPROACH MRG undertook a comprehensive (headhunt) search campaign specifically researching and identifying leaders in appropriate target markets such as other HEIs, local authorities and national sports bodies and associations whilst supplementing this with an advertising and background noise campaign (including design and hosting of a comprehensive Candidate Brochure). Following the closing date and the review of applications MRG undertook preliminary interviews with 12 applicants before refining the final shortlist. A shortlist of 8 candidates (spanning HE, local authority and sports associations sectors) were presented to the panel at the University of Leeds and 5 candidates were taken forward to formal University interview stage. THE APPOINTMENT The successful candidate, Suzanne Glavin has an enviable track record in the field of sports development including notable posts as Development Director at British Cycling, CEO of Sports Volunteering North-West, National Development Manager at the Youth Sports Trust and most recently Head of Volunteering and Strategic Youth Lead for Education at Sport England.

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COSTS AND FEES

For our higher education partners we offer a tiered preferential rate structure. On the University of Bath grades these would be:

• Up to grade 6 at 15% • Grade 7 & 8 at 17.5% • Grade 9+ at 20%

For retained campaigns we charge 1/3rd at the start of the assignment and the final 2/3rd when the successful candidate starts. Any advertising or psychometric costs are normally agreed at the briefing meeting. Our full terms of business are attached as an appendix.

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MRG COMMITMENT TO EQUALITY & DIVERSITY

Advertising

Adverts can include specific sign off’s that encourage applications from specific sections of the community where they are under-represented. We discuss this with the client and agree before publishing any adverts. For example, our last 20 recruitment campaigns for UCL have included Positive Action Statements in support of the University’s campaign to increase diversity and our adverts use the following ‘We particularly welcome female applicants and those from an ethnic minority, as they are under-represented within UCL at these levels’. For several posts within the Kingston University Estates Team we advertised (online and in print media) the statement ‘We will consider applications from returners to work and requests for flexible working to encourage applicants with family commitments to apply’.

All MRG adverts comply with current anti- discrimination legislation and are carefully worded to ensure that they are not written in a way that stereotypes or encourages people to believe that the position is only suitable for certain groups of people. Unless requested we advertise all of our vacancies online with leading job boards, specialist journals and national newspapers (or their online equivalent). This ensures we can attract candidates from the widest pool available and gives fair accessibility. Consideration should also be given to which media is used for advertising in order to ensure that applications from some sections of the community are not excluded or limited. We are also able to broadcast to a more diverse audience by using specialist job boards such as diversity jobsite.co.uk which gives access to further niche sites such as ethnic jobsite, disability jobsite, Asian jobsite and disability network.

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Search

We proactively search from organisations that also deploy similar Equality and Diversity standards (Two Ticks, Athena Swan, Stonewall etc.) from the following target markets: • Local Authorities • Other HEI’s • The NHS • Publicly funded organisations such as Police, Ambulance and Fire Services • Other Public Institutions • Corporate organisations with the appropriate Equality and Diversity policies

We search by Organisation and Job Title thus removing the opportunity to stereotype. The full Search report is available to the hiring manager at the short list briefing stage. This report shows the full candidate pool and all the prospective approaches made.

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MRG COMMITMENT TO EQUALITY & DIVERSITY

Selection

MRG has a recruitment and selection methodology in place to ensure that recruitment decisions are based solely on merit and are free from any forms of discrimination or bias. We employ a Weighted Matching Matrix Scale to select candidates for our long lists. The system scores candidates against pre-agreed experience competencies. Those candidates scoring the highest are then selected. This process ensures all candidates are treated fairly and equally as they are selected based purely on experience in a competency demonstrated at interview.

Example: Weighted Matching Matrix Scale

We are also able to present long lists with CV’s identified by reference numbers only ensuring that recruitment decisions are based solely on merit and are free from any forms of discrimination/bias.

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Diversity at MRG The Management Recruitment Group aims to be an equal opportunity employer. It is committed to ensuring that all employees have a working environment which is free from harassment and bullying, are treated fairly and with dignity and respect. The Company aims to ensure that no employee is treated less favourably on the grounds of a Protected Characteristic without justification. As a business we are committed to a gender diverse workplace and 52% of our entire staff are female (17 out of 33 staff). Today, 54% of our Estates & Facilities Management Practice are female (7 out of 13 staff). During our induction training (which staff undertake in their first week) we include diversity modules to ensure that our recruiters do not inadvertently discriminate and make all selection decisions based entirely on competencies

Monitoring

MRG wants to meet the aims and commitments set out in our client’s equality policies. This includes building an accurate picture of who is applying to join the organisation. We can on request monitor the diversity of applicants by sending a questionnaire to establish the diversity of all those who apply. The information received is collated and presented as percentages, thus ensuring complete confidentiality.

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THE MRG GDPR POLICY CAN BE VIEWED HERE

REFERENCES

For background on our services, references can be taken from

• Duncan Palmer, Director of Campus Services, UCL, [email protected] • Melissa Browne, Head of Residential Operations, UCL, [email protected] • Wendy Roberts, Director of Staff and Student Accommodation, University of Warwick, [email protected] • Simon Bray, Director of Campus Services, University of Birmingham, [email protected] • Baljinder Bansal, Head of HR, University of Birmingham, [email protected] • Rachel Adams, Director of HR at Keele University, [email protected] • Stephen Wells, Director of Estates and Commercial Services, University of Surrey, [email protected] • Natalie Danks – HR Business Partner, University of Law, [email protected]

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FURTHER TRACK RECORD

Cardiff University

Programme Manager Head of Facilities Services Building Facilities Manager

City, University of London Imperial College London (ICL) Imperial College London (ICL) Imperial College London (ICL) Imperial College London (ICL) Imperial College London (ICL) King’s College London (KCL) King’s College London (KCL) King’s College London (KCL) King’s College London (KCL) King’s College London (KCL) Keele University Keele University

Building Manager

Head of Building Operations (Facilities Management)

Head of Maintenance

Operations Manager - Imperial ThinkSpace

Head of Grounds Management

Head of Sales (Conferencing & Events) Campus Operations Manager x 2 Contract and Performance Manager Head of Campus Operations (Strand)

Head of Security

Head of Student Residences

KUSCO (Kingston University Service Company Ltd) KUSCO (Kingston University Service Company Ltd)

FM Contracts and Performance Manager Senior Facilities Manager (Campus Services)

London School of Economics (LSE)

Interim Head of FM

Manchester Met University Manchester Met University

Head of Campus Security Head of Space Management

Norwich Bioscience Institutes (UEA)

Head of Facilities

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Plymouth University Plymouth University

Head of Facilities Management

Head of Maintenance and Engineering Catering and Hospitality Manager External Cleaning services Manager Residences Services Cleaning Manager Head of Sales (Conferencing & Events)

Queen Mary, University of London (QMUL) Queen Mary, University of London (QMUL) Queen Mary, University of London (QMUL) Queen Mary, University of London (QMUL) Queen Mary, University of London (QMUL) Queen Mary, University of London (QMUL) Queen Mary, University of London (QMUL)

Interim Head of Catering Interim Project Manager

Residential Services Cleaning Manager Head of Estate Customer Services

Royal College of Art (RCA) Royal College of Art (RCA)

Operations Manager School of Oriental and African Studies (SOAS) Campus Security & Risk Manager School of Oriental and African Studies (SOAS) Client Relationship Manager School of Oriental and African Studies (SOAS) Head of Facilities Management Staffordshire University

Interim Commercial and Accommodation Manager

University College London (UCL) University College London (UCL) University College London (UCL) University College London (UCL) University College London (UCL) University College London (UCL) University College London (UCL) University College London (UCL)

Deputy Group FM Manager

Estates Business & Administration Manager

Estates Strategy Manager

Head of Facilities and Security Services Operations Manager Student Residences Portfolio Services Office Manager Head of Operations Student Residences

Student Experience Manager

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FURTHER TRACK RECORD

University of Birmingham University of Birmingham University of Birmingham University of Birmingham

Director of Delivery & Operations

Director of Residential and Environmental Services

Head of Space Management

Director of Sport

University of Exeter University of Exeter University of Exeter

Director of Commercial, Residential and Campus Services

Head of Sustainability

Energy Manager

University of Greenwich University of Greenwich University of Hertfordshire University of Hertfordshire

Head of Facilities Management & Operations

Campus Services Manager Head of Facilities Management

Head of Maintenance

University of Law University of Law University of Law University of Law University of Law University of Leeds University of Leeds University of Leeds University of Leeds University of Leeds University of Leeds University of Leeds

Head of Campus Operations (Chester) Head of Campus Operations (Birmingham) Head of Campus Operations (Guildford/Reading) Head of Campus Operations (Moorgate) Head of Campus Operations (Bloomsbury)

Deputy Director (Operation)

Deputy Director, Campus Support Services Facilities Manager (Cleaning Services)

Head of Catering

Head of Maintenance

Head of Sport & Physical Activity Senior Residences Manager

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University of Liverpool University of London University of London University of London

Interim FM Contract Specialist Head of Estates Operations Head of Facilities Management

Head of Hospitality and Conferencing Services Assistant Director (Campus Services & FM) Associate Director (Residential Strategy)

University of Southampton University of Southampton University of Southampton

Head of Estates Operations Head of Estates Services

University of Surrey University of Surrey University of Surrey University of Surrey University of Sussex University of Sussex

Head of Horticulture Head of Maintenance Cleaning Manager

Head of Commercial Services

Head of Service Delivery (FM) University of the Arts London (UAL) Head of Facilities Management

University of the Arts London (UAL) Interim Accommodation Operations Manager University of the Arts London (UAL) Interim Commercial Development Manager University of the Arts London (UAL) Interim Residences Operational Manager University of the Arts London (UAL) Out of Hours Accommodation Manager University of the Arts London (UAL) Residential Operations Manager University of Warwick Director of Operations University of Warwick Accommodation Operations Manager University of Warwick Campus Services Manager

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