Broadleaf Services - May 2020

Broadleaf Services - May 2020

YOUR MANAGED SERVICES PARTNER

MAY 2020

The Power of the Right People Meet 3 of Our IT Staff Members

other IT companies providing support, but what stands out to him about Broadleaf is our focus is on determining the root cause of an issue, as well as our adherence to best practice guidelines that ensure users' optimal experience. One thing Andy says is important about IT is keeping a close eye on your cloud services. When available, utilizing cloud-based services rather than a local installation can be a powerful tool. Cloud software options offer a lot of flexibility and eliminate the need for on- site hardware and can simplify licensing. However, he stresses that even the most established cloud-based applications require in-depth configuration to ensure the tool is operating optimally. For instance, with Office 365, we review trends we see in the issues our customers face with Microsoft to optimize their experience. After reviewing those issues and talking with our service partners, we update our best practices guide to ensure a consistent and reliable customer experience. Ty has been in the IT industry for over 25 years. During his career, Ty has had a variety of valuable experiences. These range from help desk support to server and network engineering. Ty has taken a lot of the practices used by companies that provided the most consistent support experience for the end users and adapted them for the customers of Broadleaf. One thing he stresses with his engineers, which sets his team apart from others, is the importance of defining the issue. Problems can be fixed in several ways,

If you’ve read our previous newsletters, then you know we’ve talked a lot about the various facets of information technology (IT) and security. This month, we wanted to highlight three of our employees who handle your IT needs. Meet Mike, Andy, and Ty. Mike oversees the help desk and has been with Broadleaf his entire career. He frequently works at users’ sites, providing support from desktop to networking. In addition to working directly with customers, our team of help desk engineers handles a large portion of our customers’ requests. Mike works closely with the help desk engineers to ensure they have the resources to quickly assist our customers when they call. The fantastic thing about our help desk is that we have carefully curated documentation from every issue we have tackled. With this library of information, our engineers can rapidly fix most of the problems our clients encounter with consistent, vetted solutions. This comes in handy, especially with new clients. Often, when we take on a new client, their systems aren’t configured correctly. We work quickly to stabilize those environments by implementing our best practice guides and work to document standard operating procedures that are unique to that client. Andy oversees the systems engineering team at Broadleaf Services. He ensures client systems — such as central authentication, firewalls, patching, antivirus, email services, and more — are set up and configured within Broadleaf’s best practices. Andy has worked for

but if you don’t truly understand the underlying issue, then it can take longer to fix and will probably reoccur. The worst-case scenario in these situations is that the company learns to live with it. For Ty, this is a failure. Instead, he spends a lot of time looking over the current and past IT issues Broadleaf has worked on, and he’s always looking to ensure this key principle is followed. It’s important to stress again that Ty's team works closely with our technology partners to define best practices and manage issues. Broadleaf recognizes that the technology landscape can change quickly, and one of our most powerful tools is our relationship with partners. In turn, they develop best practice documents so they can provide a consistent experience for our client’s environments. This interaction is critical to ensuring our customers have the best experience with their IT infrastructure. Mike, Andy, and Ty are just three of the many qualified and experienced IT staff members at Broadleaf. Whatever your IT issues are, know that our experienced IT specialists are here for you. If you have any questions or concerns regarding your current IT structure, then don’t hesitate to reach out. Feel free to call us anytime at 866-337-7733 or visit our website at BroadleafServices.com.

–Chuck Mosca

978-362-0500

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Published by The Newsletter Pro | www.TheNewsletterPro.com

Sometimes, a little change can go a long way. Walmart illustrated this perfectly when the megachain decided to switch to using more energy-efficient lightbulbs and cheaper floor wax. Those two simple substitutions have cut the company’s annual costs by $220 million. Of course, with thousands of stores nationwide, even the smallest savings will have a multiplying effect for a corporation like Walmart, but this lesson can still be applied by small-business owners looking to grow. As a business owner, it can be tempting to lose yourself in the big picture. Milestones like helping more clients, launching new marketing campaigns, and opening another location are the exciting investments that really get a CEO’s blood pumping. But beneath each of these major decisions, there are many minute changes that could save your company time and money. What standard operating procedure (SOP) needs to be made more efficient before you bring on a larger client load? Which social media site will give you the most bang for your marketing buck? How much more will you be spending on toilet paper with two locations? It’s tempting to overlook the minor details, but tackling these inefficiencies could save you more than you expect. If you aren’t one to pore over every expense report and crunch the numbers, you’re not alone. The good news is that most likely, there are members of your team with the perspective and knowledge to help you out. This is especially true when it comes to day-to-day operations. Employees are great at noticing redundancies in SOP, underutilized spaces in the office, and other areas where money may be wasted. Empowering your team to speak up when they notice these money-saving opportunities can do wonders for your bottom line. Saving a few hundred dollars per year on things like lighting and floor wax may not sound impressive, but that’s money you can put toward improving your employee retention, customer experiences, and marketing effectiveness. In today's competitive market, even the smallest changes can give you a vital edge. How Small Savings Can Make a Huge Difference GROWING YOUR BUSINESS? CHANGE THE LIGHTBULBS

DO SUCCESSFUL PEOPLE ENJOY A DIGITAL DETOX? 3 Entrepreneurs Share Their Secrets

Constant technology use can leave us feeling drained, so it’s good to do a digital detox by unplugging periodically. Digital detoxes have become very popular, but for most managers and business owners, cutting technology out of their lives isn’t just difficult — it can be irresponsible! You can’t throw your smartphone in the sea and expect to have a job next week. While completely quitting tech isn’t realistic, it is possible to enjoy the benefits of a digital detox while sticking to your responsibilities. Here’s how a few successful entrepreneurs manage this balancing act. Arianna Huffington puts her phone ‘to bed.’ HuffPost founder and Thrive Global CEO Arianna Huffington says the first part of her nightly routine is “escorting my phone out of the bedroom.” Huffington doesn’t allow digital devices in her bedroom and relies on an analog alarm clock. “Charging your phone away from your bed makes you more likely to wake up as fully charged as your phone,” she says. Erich Joiner has a hobby separate from his work. Running a content creation company that caters to big brands means Erich Joiner, founder and director at Tool of North America, is plugged in most of the time. To get away from the demands, he races cars on the weekend. During that time, Joiner puts his phone away in order to focus on the race. “While it takes a lot of focus, which can be strenuous, it also mentally cleanses, or 'digitally detoxes,' me during the weekend,” Joiner says. “By Monday, I can go into work with a clear mindset, ready to take on my week.”

Celia Francis tracks her online activity. Sometimes technology can help you cut down on

technology. Celia Francis, CEO of online marketplace Rated People, downloaded the app Moment to monitor how much time she spends on social media. This >Page 1 Page 2 Page 3 Page 4

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