Campus Living - General Manager

Campus Living - General Manager

General Manager Candidate Information Pack

Contents

About Us The CLV Difference CLV and Goldsmiths, University of London Role Description CLV Core Values About You The Application Process

About Us

As a leading global student accommodation provider, we are home to over: Over 40,000 beds world-wide 11 Cities in the UK – some with multiple locations/ buildings

We are proud to offer our residents a home away from home. Tailored to the unique culture of their campus, university or city, our communities provide our residents with safe, secure and sociable villages where they can live, learn and grow.

Student Life Supporting young people in higher education starts with a home environment where they can live, learn and grow. This crucial stage in their development is often one of the most positive and rewarding experiences in their adult lives. Our residential life program offers a range of events so students can meet new people, make friends, learn invaluable skills and perform in their studies. We customise the framework to suit the needs of individual village communities. Just like our villages – no two programs are alike.

The CLV Difference

Student accommodation is more than just four walls and a bed, so we focus on creating an exciting student experience that will be remembered for years to come. “the student experience is our calling” We understand that students have complex needs and expectations. For them, university is about living away from home for the first time, making new friends, taking on new challenges and learning how to excel in their studies. We also understand that, for our education partners, it’s important to develop strong relationships with quality service providers. It’s about trust, quality and the confidence that only years of global expertise can bring. Together, we provide students with a home and a community. We give more to our residents, including exclusive programs and opportunities that you won’t find anywhere else. This is the student experience with CLV.

Go Explore Travelling abroad, sampling enjoying new experiences a we’re passionate about as a just wouldn’t be right if we residents do the same. Go Explore is a CLV residen Philadelphia to London to S residents can discover new to two weeks free accommo participating villages aroun availability). Go Explore acc available for CLV residents other participating villages

Student Short Stays We like to be flexible and to meet different needs. Our Student Short Stays option offers students short-term accommodation at selected campuses. It’s about providing a convenient solution for students who are travelling for a short course or who need to cut the commute during exams.

Corporate Social Responsibility

g different cultures and are some of the things a global organisation. It didn’t help our nt’s key to travel. From Sydney, current w countries with access odation per year at nd the globe (subject to commodation is not in Australia to use at in Australia.

We believe in giving back to our community. As a business dedicated to supporting students and young adults, we see ourselves as more than accommodation providers. Supporting charities, encouraging sustainable practices and creating a safe, supportive environment for residents, visitors and staff are important aspects of what we do.

CLV and Goldsmiths, University of London

We operate 469 beds in partnership with the Goldsmiths, University of Londonoffering the perfect option for undergraduates and postgraduates. Our Villages offer modern accommodation with a mixture of en- suite rooms and studio accommodation. All our building is staffed 24.7 adding pace of mind and a personal touch to our students. Nestled in the heart of London our building offer both in outdoor an in -door recreational space our villages offer space for students relax, make friends and study.

Role Description

Job Title:

General Manager

The General Manager role is to lead the site the site team to deliver the contracted services at the agreed service levels within budget, ensuring service delivery meets the University’s and students’ satisfaction.

The role has an important requirement to develop the client relationship.

To monitor and appraise the service delivery to ensure continuous improvement and to identify revenue generating opportunities which will enhance the customer experience.

People Management

> Manage the activities, training and welfare of the site team to deliver excellence

> Develop new operational structures in line with agreed budgets.

University Relationship

> Undertake and manage liaison and performance monitoring between the University and CLV

> Maintain on-going and effective working relationships with the university staff, student residents and student bodies > Liaise with the university client, student bodies (e.g. student union) and individual students over complaints and matters covering all aspects of the accommodation

Service Delivery and Customer experience

> Monitor the quality of service delivery ensuring that service delivery levels meet the Service Level Agreements, high levels of customer satisfaction are delivered and there is continuous improvement of the service

> Monitor the quality and cost effectiveness of suppliers and services for the site

> Ensure there is a fast and efficient way in which complaints are resolved

> Perform regular internal audits to ensure that that the building is safe and compliant

> Manage and oversee the delivery of the site’s student experience programme

Commercial and Financial

> Manage the budget (profit and loss); approving and authorising expenditure to authorised levels following company procedures > Report as required on financial performance (income and expenditure), operational performance and service delivery performance > Understand the contract in place with the university and ensure delivery against the KPI to avoid financial penalty’s

CLV Core Values CLV’s goal is to CREATE a culture that we all enjoy working within by following the below values. It is expected for all CLV employees to demonstrate the values listed below on a day to day basis: Community: Be part of the ONE team and pursue the team goal. Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat people. Equality: Endeavour to treat everyone the same, regardless of their role. Accountability: Work hard, work smart and don’t blame others. Trust: Be forthright, candid and deliver on your promises. Enthusiasm: Be passionate in what you do and give 100%. In addition to the Core Values listed above, CLV expects a high level of professional behavior in accordance with the Code of Conduct.

About You:

> Previous experience of managing a customer facing operations ideally within a Retail, Hospitality or Leisure environment. > Evidence of excellent planning and communication experience > Able to demonstrate a thorough understanding of general management techniques in partnership driven organisation > Strength and quality of leadership and the personal skills required to develop and lead an effective and well-motivated team.

Application Process

To arrange a confidential conversation to discuss the opportunity in more depth, please contact Nicholas Coppard of The Management Recruitment Group on 020 3962 9900.

For a confidential conversation please contact our advisors Hayley Mint r and James Gregory of The Management Recruitment Group.

Hayley Mintern T: 020 3962 9900 M:07530 680 184 E: [email protected] James Gregory T: 020 3962 9900 M:07966 827 391 E: [email protected]

Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages). Applications should be sent to [email protected] and [email protected]

The salary on offer for this role is Up to £60,000 plus; • 5+5% pension

• Eligible to join PMI scheme (once in place) • 25 + 8 days annual leave, plus birthday off Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages). Applications should be sent to

[email protected]. The closing date for applications is Sunday 22nd July 2018.