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Case Study - End to end supply chain - reverse logistics
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INSIGHT INTO ACTION
CASE STUDY: WHITE GOODS, BROWN GOODS AND HIGH VALUE TECH
END TO END SUPPLY CHAIN
Applying end to end supply chain expertise can improve reliability, quality and overall customer experience.
CASE STUDY: WHITE GOODS, BROWN GOODS AND HIGH VALUE
INSIGHT INTO ACTION
Our customer’scommitment tocreatingabetterworld full of richer digital experiences, through technology and products has led one of the world’s leading technology manufacturers to develop an innovative product rangedesignedto improveour lives. Theyhave delivered world best products and services through a passion for innovation and optimal operation.
Their innovative products have been recognised with numerous awards and they are keen to protect their reputation through exceptional customer service.
CASE STUDY: WHITE GOODS, BROWN GOODS AND HIGH VALUE
INSIGHT INTO ACTION
OUR CUSTOMER’S CHALLENGE
Our customer’s products span, white goods, brown goods including Tablets, mobile phones and wearable tech and their customers expect exceptional customer service. Their vast range required a secure end to end supply solution that was also capable of managing both retailer (B2B) and e-commerce (B2C) returns all under one roof. To achieve this, our customer needed a white and brown goods delivery specialist, focused on quality and reliability, who understands the demands of this market and can deliver their own high standards.
Dealing with damaged and returned goods has become as important as selling the product itself, as end users expect replacements or refunds as soon as possible, often resulting in revenue losses from returned stock. Our customer required a returns process that would enable themto recover themaximumvalue possible for returned goods. Returns required grading to establish if they could be reused and repacked and sold to a secondary market to recover the maximum value or disposed of in a cost-effective and environmentally- friendly way.
A process for assessing and grading returns in a timely and efficient way was therefore required to identify fraudulent and unauthorised returns and identify damage and or faults.
CASE STUDY: WHITE GOODS, BROWN GOODS AND HIGH VALUE
INSIGHT INTO ACTION
OUR SOLUTION
We have developed a tailored approach for returns for both white and brown goods, which allows for the generation of revenue from returns whilst limiting the environmental impact including a zero-landfill solution. Our assessment teams receive regular product training from our customer to ensure they are kept up to date with the latest product advancements to ensure returns are assessed and graded appropriately.
Our trained assessment teams grade all returns and identify fraudulent and or unauthorised returns. Any items that can be reused and repacked are sold to a secondary market to recover the maximum value possible for our customer. All non-repairable items are disposed of in a cost- effective and environmentally friendly way including zero-landfill solutions.
A dedicated warehouse was designed to handle both white goods and brown goods including Tablets,mobile phones and wearable tech securely offering further efficiency opportunities. Combined with procedures designed specifically to handle the requirements for the range of products and complete track and trace capability through our in-house developed software. Our Control Tower provides instant progress updates with reporting.
Our UK Returns Centres
Managingall elementsof the reverse logisticschannel allowsYLtocontinually improve our approach by fine-tuning processes real-time, all of which lead to a continuous increase in value retention for our customer. The customer is able to rightly focus on getting good stock to market, comfortable in the knowledge that YL is protecting their interests in the reverse logistics arena. “ KEY ACCOUNT MANAGER ” KHALIL ASHONG
2 operating centres
20k+ sq ft warehousing
31 employees
CASE STUDY: WHITE GOODS, BROWN GOODS AND HIGH VALUE
INSIGHT INTO ACTION
THE BENEFITS
Our customer required a technology delivery specialist that could manage their products from point of origin through to returns as a single service provider. Our dedicated technology network and decades of experience assured them that Yusen Logistics offers exactly this.
By using a single service provider our customer can consolidate all their returns in one place whilst utilising our returns skills. With operations specifically designed to handle our customers range of products we continually reduce touch points and configure processes to completely minimise potential damage of goods.
Our Control Tower solutions brings complete visibility to our customers operation. With full track and trace capability allowing complete serialisation tracking for all products including instant electronic POD (proof- of-delivery). Our expert management of products’ aftermarket life cycle enables our customer to capture the maximum recovery value for returned goods and ensures that any recycling is done in an environmentally friendly and responsible way.
Benefits at a glance
>98% service level
10% reduction in carbon footprint
50% increase in revenue
CASE STUDY: WHITE GOODS, BROWN GOODS AND HIGH VALUE
INSIGHT INTO ACTION
CONTACT DETAILS
Email: Twitter:
@YusenLogisticsE LinkedIn: yusen-logistics-uk-ltd Web:
https://www.yusen-logistics.com/en/europe/united-kingdom/