Chubb Pension Plan Accounts 31.03.2021

Chubb Pension Plan Accounts 31.03.2021

Chubb Pension Plan Annual Report for the year ended 31 March 2021

Registered Number: 10119144

Chubb Pension Plan Annual Report and Financial Statements for the year ended 31 March 2021

Contents

Page

Trustees and professional advisers

1

Trustees’ report

3

Chairman’s statement regarding the governance of defined contribution arrangements

12

Actuarial certificate

24

Independent auditors’ report

25

Fund account

28

Statement of net assets available for benefits

29

Notes to the financial statements

30

Independent auditors’ statement about contributions

39

Summary of contributions

40

Member information

41

Appendix I – Implementation Statement Appendix II – Annual report and financial statements for the Chubb Common Investment Fund Appendix III – Statement of Investment Principles

Chubb Pension Plan

Trustees and professional advisers for the year ended 31 March 2021

Principal employer Chubb Group Limited 1 st Floor Ash House Littleton Road Ashford

Middlesex TW15 1TZ

Trustees

‘A’ Trustees B D McGowan (Chairman) T P Allen W Jones

‘B’ Trustees B Nutter ‘C’ Trustees (Member Nominated Trustees) W D Hughes M Stratton

Secretaries Mrs J Beake – Raytheon Technologies Corporation (Until 30 September 2021) P Clarke – Barnett Waddingham (from 1 October 2021) Actuary P Houghton, Barnett Waddingham LLP Investment managers and advisers Investment managers and advisers are appointed by the Chubb Common Investment Fund. (See annual report and financial statements in Appendix I – for details.)

Global investment custodian Bank of New York Mellon appointed by the Chubb Common Investment Fund.

1

Chubb Pension Plan

Trustees and professional advisers (continued) for the year ended 31 March 2021

AVC providers Aegon (previously called Scottish Equitable plc) Aviva Life & Pensions UK Limited Phoenix Life Scottish Friendly Assurance Society Standard Life Assurance Society Utmost Life and Pensions

Independent auditors PricewaterhouseCoopers LLP 1 Hardman Square Manchester M3 3EB

Legal advisers CMS Cameron McKenna Nabarro Olswang LLP Cannon Place 78 Cannon Street London EC4N 6AF Bankers Lloyds Bank plc Bailey Drive Gillingham Business Park Kent ME8 0LS Plan administrators Buck Consultants (Administration & Investment) Limited Pentagon House Sir Frank Whittle Road

Derby DE21 4XA Tel: 0330 123 9563 [email protected] Any enquiries concerning the Plan should be made to the above Plan administrators’ address.

2

Chubb Pension Plan

Trustees’ report for the year ended 31 March 2021

Introduction The Trustees are pleased to present their report on the Chubb Pension Plan ("the Plan") for the year ended 31 March 2021. The Plan was established under English law by a definitive Trust Deed dated 30 September 1960 under its then name of the Duport Group Works Pension and Life Assurance Plan. The Plan was amended to include, with effect from 1 January 1988 and 1 March 1988 respectively, the employees and other persons for whom benefits had been provided under the Williams Holdings Staff Pension Plan and the Williams Holdings Executive Pension Plan and the name was changed to Williams Pension Plan. The Plan changed its name from Williams Pension Plan to Chubb Pension Plan on 11 January 2001. The Plan is registered in the United Kingdom. The registered office is at Pentagon House, Sir Frank Whittle Road, Derby DE21 4XA. In accordance with HMRC requirements the Plan is registered under Chapter 2, Part 4 of the Finance Act 2004. As a consequence, if payable both employee and employer contributions are normally eligible for tax relief and income and capital gains earned by the Plan receive preferential tax treatment. Closure of the Plan to the accrual of future benefits As reported last year following consultation with active members in accordance with legislation and after a period of reflection, the Principal Employer decided to proceed with its proposals to close the Plan to the future accrual of benefits. The closure became effective on 31 March 2020. Trustees Details of the Trustees are shown on page 1. The Trustees have responsibility for setting the strategy and for managing the Plan and they meet four times a year for this purpose. All occupational pension schemes must implement arrangements that provide for at least one-third of the total number of Trustees to be member-nominated. The arrangements for the nomination and selection Three ‘A’ Trustees - who appoint and remove themselves  One ‘B’ Trustee - appointed and removed by the Principal Employer  Two ‘C’ Trustees - appointed and removed by both the ‘A’ Trustees and the Principal Employer as Member Nominated Trustees. Apart from the method of appointment and removal, all Trustees have equal powers and responsibilities, other than the Chairman, who is appointed by the “A” Trustees and who has a casting vote. The two ‘C’ Trustees are appointed by the Trustees from applications received from eligible members of the Plan. During the year a communication was issued to eligible members of the Plan inviting them to nominate themselves for one of two Member Nominated Trustee (MNT) positions on the trustee board. Following the 31 October 2020 closing date for applications, interviews were held in January 2021. After careful consideration, the Trustees agreed to re-appoint Malcolm Stratton and Darryl Hughes, each for a term of office of five years commencing with effect from 9 March 2021, this being the date of the next Trustees’ meeting following the interview process. must be proportionate, fair and transparent. The structure of the Trustees is as follows: 

3

Chubb Pension Plan Trustees’ report (continued) for the year ended 31 March 2021

The Trustees periodically review registers of risks and conflicts to ensure that appropriate internal controls are in place and remain effective and have appointed professional advisers to support them in delivering the Plan objectives. These professionals are detailed on page 2. Financial development of the Plan The financial statements have been prepared and audited in compliance with regulations made under sections 41 (1) and (6) of Pensions Act 1995. During the year the fund account increased by £59.3 million as follows:

£millions

(28.2)

Net withdrawals from dealing with members

87.5 59.3

Net returns on investments Net change in the fund

Membership Details of the Plan membership at the end of the Plan year were as follows:

2021

2020

Number

Number

3,552

Deferred members

3,723

5,417

Pensioners

5,584

8,969

9,307

Due to the closure of the Plan to future accrual of benefits on 31 March 2020, all Active members were reclassified as Deferred members from that date. Pensioners include 1,374 individuals (2020: 1,492) receiving a pension following the death of their spouse. The above membership details include 81 (2020: 105) members for whom the Plan is in receipt of annuity payments. Transfer values Cash equivalents paid during the year with respect to transfers have been calculated and verified in the manner prescribed by the Pensions Schemes Act 1993 and do not include any allowance for discretionary benefits. Pension Increases The Trustees applied inflationary increases to pensions in payment on 1 January 2021. The rate of inflation is measured by the annual change in Retail Price Inflation (RPI) each preceding August, which in 2020 was 0.5% (2019: 2.6%). No discretionary increases were awarded. Normally all increases apply to the Plan pension in excess of the Guaranteed Minimum Pension, if any.

4

Chubb Pension Plan Trustees’ report (continued) for the year ended 31 March 2021

Deferred pensions were increased in accordance with statutory requirements. Under the rules of the Plan inflationary increases to pension in payment are subject to certain limits as follows:  benefits earned in respect of service before 6 April 1997 are increased by the increase in the RPI up to a maximum of 3%;  benefits earned in respect of service after 5 April 1997 but before 6 April 2005 are increased by the increase in the RPI up to a maximum of 5%;  benefits earned in respect of service after 5 April 2005 are increased by the increase in the RPI up to a maximum of 3%. Given below are increases applied for the last three years: Date of Increase In respect of Pensionable Service Before 06.04.97 After 05.04.97 After 05.04.05 1 January 2019 3.0% 3.5% 3.0% 1 January 2020 2.6% 2.6% 2.6% 1 January 2021 0.5% 0.5% 0.5% Report on actuarial liabilities As required by Financial Reporting Standard 102, ‘The Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland’ (FRS 102), the financial statements do not include liabilities in respect of promised retirement benefits. Under section 222 of the Pensions Act 2004, every scheme is subject to the Statutory Funding Objective, which is to have sufficient and appropriate assets to cover its technical provisions, which represent the present value of benefits to which members are entitled based on pensionable service to the valuation date. This is assessed at least every three years using assumptions agreed between the Trustees and the employers and set out in the Statement of Funding Principles. The last full actuarial valuation of the Plan was undertaken as at 31 March 2018. Details of the financial and actuarial assumptions used are included in the Actuarial Valuation Report as at 31 March 2018. Copies of the Statement of Funding Principles and/or the Actuarial Valuation Report as at 31 March 2018 are available by writing to the Secretary to the Trustees, Chubb Pension Plan, Barnett Waddingham LLP, 3 Devon Way, Longbridge, Birmingham, B31 2TS. A summary of the funding position, in accordance with the Statutory Funding Objective, at the valuation date, was as follows: Value of assets available to meet technical provisions £785.5m Value of technical provisions £752.1m Past service surplus £33.4m Funding ratio 104%

5

Chubb Pension Plan Trustees’ report (continued) for the year ended 31 March 2021

Additionally the Plan Actuary provides annual estimated funding updates and the latest estimate at 31 March 2020, was as follows: Value of assets available to meet technical provisions £761.7m Value of technical provisions £780.9m Past service (deficit) (£19.2m) Funding ratio 98% The value of technical provisions is based on Pensionable Service to the valuation date and assumptions about various factors that will influence the Plan in the future. The following significant actuarial assumptions have been used in the calculations;  Discount interest rate: Determined by taking into account market indicators of the returns available at the date of the valuation and the long-term strategic allocation of assets agreed by the Trustees after taking professional advice. The return on Government bonds will be taken as a suitable market index yield. As a proportion of the Plan funds are invested in assets such as equities which would be expected to outperform Government bonds over the long term, an allowance will be made for this in the discount rate. The allowance is determined by the Trustees based on information provided by their professional advisers. The pre and post-retirement discount rate is equal to the yield on long dated gilts plus 0.8%.  Future Retail Price Inflation (RPI): By looking at the cost of investing in Government bonds with payments linked to inflation compared to the cost of investing in Government bonds not linked to inflation, it is possible to arrive at a figure for the average market view of future price inflation. This will then be compared to the latest Treasury targets for inflation in the UK, when deriving the assumption to use. A deduction may be made for the inflation risk premium implicit within Government bonds. The RPI rate is 0.17% below Bank of England implied inflation curve.  Future Consumer Price Inflation (CPI): The CPI inflation assumption will be based on the RPI inflation assumption less a deduction of 0.8% to reflect the expected difference between RPI and CPI inflation over the long-term.  Pension increases: Derived from the term dependent rates for future retail prices and consumer price inflation allowing for the caps and floors on pension increases according to the provisions in the Plan rules.  Pay increases: Salaries will normally be assumed to increase by 1.75% more than the RPI inflation assumption. This assumption may be adjusted following discussion with the Employer as to likely future salary increases.  Mortality: The rates of mortality assumed will reflect the latest reports published by the Continuous Mortality Investigation Bureau most relevant to the membership of the Plan, with allowance for expected future improvements in longevity. This assumption may be adjusted on the advice of the Actuary or in the light of evidence relating to the actual mortality experience of the Plan, the industry in which the members work, or the distribution of pension payment amounts. For the period pre and post retirement, standard tables S2PXA with a scaling factor of 100% were used.

6

Chubb Pension Plan Trustees’ report (continued) for the year ended 31 March 2021

If the Plan had no shortfall (or surplus) and its assets were exactly equal to the technical provisions, contributions would still be required to cover the cost of benefits expected to accrue to members in the future. The Projected Unit Method has been used to calculate this future service contribution rate. The Participating employers are required to pay contributions to the Plan in accordance with the Schedule of Contributions signed on 29 May 2019 which was backdated to 1 April 2018. As shown above the actuarial valuation at 31 March 2018 revealed a funding surplus of £33.4m. The Trustees agreed with the Principal Employer that contributions of £7.5m pa plus amounts due under salary sacrifice arrangements would be paid until 31 March 2021. From 1 April 2021 the Employer will pay all expenses and the Pension Protection Fund levy payable in respect of the Plan. Members’ contributions ceased on the closure of the Plan to the future accrual of benefits on 31 March 2020. The next full actuarial valuation of the Plan is due as at 31 March 2021 and is currently underway. The Trustees have 15 months to complete the valuation i.e. until 30 June 2022. Equalisation of GMP liabilities In October 2018, the High Court determined that benefits provided to members who had contracted out of the state second pension must be recalculated to reflect the equalisation of state pension ages from May 1990 to April 1997 between men and women. In November 2020, a further ruling by the High Court determined that transfers out of a scheme in respect of members who had contracted out of the state second pension must also be recalculated to reflect the equalisation of state pension ages from May 1990 to April 1997 between men and women. The Plan is required to equalise GMP liabilities which will result in an increase in liabilities to provide benefits and the funding deficit. Under the ruling pension schemes are required to backdate benefit adjustments in relation to GMP equalisation and provide interest on the backdated amounts. A detailed estimate of the past service element, which would be applicable for the Plan financial statements, has yet to be estimated and the Trustees consider that it is likely to be immaterial to the financial statements. Investments - Chubb Common Investment Fund After receiving appropriate professional advice the Trustees of the Chubb Pension Plan and Chubb Security Pension Fund agreed to participate in the Chubb Common Investment Fund (‘the CCIF’) from 1 July 1998 on the following basis:  the Trustees of the CCIF be representative of the existing Chubb Pension Plan and Chubb Security Pension Fund Trustee structures;  an external custodian be appointed to provide additional security by separating the custody of assets from the investment managers responsible for the day to day investment decisions;  the external custodian be responsible for the accounting and calculation of the value of the CCIF and the Plan’s share of that Fund; and  the Trustees of the Plan reserve the right to withdraw from the CCIF at any time.

7

Chubb Pension Plan Trustees’ report (continued) for the year ended 31 March 2021

Details of the Trustees, the external custodian and investment managers of the CCIF are provided in the financial statements of the CCIF which are attached as Appendix I to this Annual Report. Participation in the CCIF provides the Trustees of the Plan with the benefits of economies of scale and access to more specialised investment services together with the additional security of an external custodian of the assets of the Plan. Although the Trustees of the CCIF are directly responsible for the monitoring and management of the investment managers and strategy, the Trustees of the Plan review the investment performance and strategy on a quarterly basis. The investment managers are remunerated on a fee basis, based on the value of investments under their management. Investment manager fees are reviewed on a periodic basis by the CCIF Trustees. The CCIF operates as a unitised arrangement to which both the Chubb Pension Plan and Chubb Security Pension Fund participate. The unit prices are calculated monthly by the external custodian. The CCIF provides two categories of unit, scheme specific units and co-mingled units. Scheme specific units are for the purpose of ring-fencing assets held specifically for each of the two Participating Schemes. All other assets are aggregated and underpin the valuation of comingled units. Investment policy The Plan investments are made in accordance with the Occupational Pension Schemes (Investment) Regulations 2005. From 1 July 1998, the assets of the Plan have been invested in the CCIF as detailed above and in Appendix I to this Annual Report. The Trustees have produced a Statement of Investment Principles as required by Section 35 of the Pensions Act 1995 and a copy is available on request from the Secretary to the Trustees. The Trustees’ investment objective is to aim to ensure that the assets are sufficient to meet the liabilities over the long term. In so far as the risk is at an acceptable level the Trustees will aim maximise the return on the assets and reduce the long term costs of providing the Plan’s benefits. The investments are diversified between available investment categories and between geographic areas in order to minimise the risk to the Plan. Following the receipt of advice the Trustees of the Plan agreed to implement liability driven investment (LDI) in order to de-risk the Plan’s investment portfolio by reducing the sensitivity of the Plan’s liabilities to changes in inflation and interest rates. The Trustees agreed that LDI should initially be phased in gradually over a 10 month period to smooth the implementation process. The first stage of the implementation therefore commenced in February 2020 and completed in November 2020. The Trustees targeted a hedge ratio of 70% of the ‘self- sufficiency’ liabilities initially with a long term objective of hedging 90%, 70% being midway between the hedge ratio immediately prior to implementation and 90%. Following the above the Trustees subsequently agreed to increase the target hedge ratio further from 70% to 80% over a six month period commencing in January 2021. This second stage of LDI implementation completed in June 2021. Voting rights and social, environmental and ethical considerations The Trustees believe that environmental, social and governance (ESG) factors, including management of climate related risks, are potentially financially material and therefore have a policy to take these into account, alongside other factors, in the selection, retention and realisation of investments. However, these factors do not take precedence over other financial and non-financial factors, including but not limited to historical performance or fees. The Trustees may consider both financial and non-financial factors when selecting or reviewing the Plan’s investments.

8

Chubb Pension Plan Trustees’ report (continued) for the year ended 31 March 2021

The Trustees do not apply any specific ethical criteria to their investments. As the Plan’s material investments (except the Insight Bonds and LDI) are held in pooled funds, ESG considerations are set by each of the investment managers. The Plan’s investment managers will ultimately act in the best interests of the Plan’s assets to maximise returns for a given level of risk. The Trustees do not currently impose any specific ESG-related restrictions or requirements on the segregated bonds mandate with Insight, so ESG considerations are determined at their discretion. The Trustees are aware of the approach that each of their investment managers take in relation to ESG considerations. The Trustees believe that good stewardship and positive engagement can lead to improved governance and better risk-adjusted investor returns. The Trustees delegate the exercise of rights (including voting rights) attached to the Plan’s investments to the investment managers. The managers are all signatories to the UN Principles of Responsible Investment and to the UK Stewardship Code. In selecting, monitoring and reviewing their investment managers, where appropriate, the Trustees will consider investment managers’ policies on engagement and how these policies have been implemented. The Trustees have not considered it appropriate to take into account individual members’ views when establishing the policy on environmental, social and governance factors, engagement and voting rights.

Custody The global custodian of the CCIF is Bank of New York Mellon.

Valuation The movements in investments by category are set out in Note 9 of the financial statements. Units within the CCIF are valued using the bid market value of assets held as at 31 March 2021. The Plan holds 108,913 (2020: 136,100) comingled asset units of the CCIF valued at £464.5 million (2020: £474.2 million) and 358,925 (2020: 272,595) Plan specific units valued at £349.7 million (2020: £283.3 million). The overall valuation of units held by the Plan amounting to £814.2 million (2020: £757.5 million) representing 47.00% (2020: 46.37%) of the total assets under management of the CCIF. Performance The Trustees compare the return of the Plan with a customised benchmark return that assumes that the Plan’s assets are invested exactly in accordance with the Plan’s targeted long-term asset allocation amongst the various asset classes and that index returns are achieved for each asset class. The returns of the Plan, compared with the returns of the customised benchmark, were as follows:

Chubb Pension Plan Customised benchmark % per annum % per annum

1 year to 31 March 2021 3 years to 31 March 2021 5 years to 31 March 2021

10.5

7.6 5.0 6.7

4.9 6.5

Detailed commentary on the investment performance of the CCIF is available within the CCIF financial statements in Appendix I.

9

Chubb Pension Plan Trustees’ report (continued) for the year ended 31 March 2021

Marketability of investments Commentary on the marketability of the assets held within the CCIF is available within the CCIF financial statements in Appendix I. Additional Voluntary Contributions The Trustees are responsible for the investment of AVCs. The Plan’s AVC providers in the year have been Aegon (previously called Scottish Equitable plc), Aviva Life & Pensions UK Limited, Phoenix Life, Scottish Friendly Assurance Society, Standard Life Assurance Society and Utmost Life and Pensions. In July 2020 AVC assets totalling £331k were switched from Utmost Life and Pensions to Aegon. Since that date the only AVC asset held with Utmost Life and Pensions has been a trivial amount (less than £1k) held under a property fund that could not be liquidated. Further details concerning AVC investments are provided in note 9 to the financial statements. Employer related investment It is the policy of the Trustees not to directly invest in the following:  Carrier Global Corporation, the ultimate holding company of the Principal Employer.  Companies where any of the Trustees of the CCIF or the Trustees of the Plan have a material interest or are a Director, with the exception of CCIF Venture Limited as detailed in the financial statements of CCIF in Appendix I. The Trustees’ decision to enforce this policy is based on the belief that, without such a policy, conflicts of interest would inevitably arise. This policy has been adopted by the CCIF. In addition, no member of Carrier Global Corporation is a tenant in respect of any of the CCIF development sites. At 31 March 2021, less than 0.01% of the underlying assets of the CCIF attributable to units held by the Plan were indirectly invested in the employer through pooled investment vehicles with Legal & General and BlackRock. Trustees’ fees In the year Trustees’ fees were paid in connection with services to the Plan. The aggregate amount paid, including expenses, was £37,000 (2020: £39,000). Trustees’ fees are shown in notes 7 and 13 to the financial statements. COVID-19 Since March 2020, Covid-19 has had a profound effect on domestic and global economies, with disruption and volatility in the financial markets. The Trustees, in conjunction with their advisers, monitor the situation closely and review any actions that are deemed to be necessary. This includes monitoring the employer covenant, the operational impact on the Plan and the Plan’s investment portfolio held through the CCIF. The extent of the impact on the Plan’s investment portfolio, including financial performance, will depend on future developments in financial markets and the overall economy, all of which are uncertain and cannot be predicted.

10

Chubb Pension Plan Chairman’s statement regarding the governance of defined contribution arrangements for the year ended 31 March 2021 1. Introduction 1.1. This statement has been prepared by the Trustees of the Chubb Pension Plan (“the Trustees”) and reports on how the Trustees comply with the governance standards introduced under The Occupational Pension Schemes (Charges and Governance) Regulations 2015 (“the Regulations”), and subsequently amended by The Occupational Pension Schemes (Administration and Disclosure) (Amendment) Regulations 2018. 1.2. The governance standards apply to defined contribution (DC) arrangements and are designed to help members achieve good outcomes from their pension savings. 1.3. This statement covers the Plan year 1 April 2020 to 31 March 2021. It may not, therefore, include any subsequent changes to the Plan since 31 March 2021. 1.4. As required by the Regulations, the Trustees will publish this Statement on a publicly accessible website. 2. The Plan’s DC benefits 2.1. The Plan’s DC benefits comprise of the following: 2.1.1. Some members retain a DC account in the Plan holding only legacy Protected Rights rebates. These members would normally have chosen to receive a refund of contributions on leaving the Plan. However, at the time of choosing to receive a refund of contributions, legislation required that any Protected Rights rebates a member had accrued remained invested in the Plan. These “Protected Rights funds” were DC in nature during the Plan year and during the Plan year, Protected Rights funds were in respect of four members. 2.1.2. Some members of the Plan have a DC underpin, under which the value of the member’s defined benefit (DB) is compared to the value of the member’s DC underpin account. The Plan will pay the higher of these benefits. If the benefit to be paid is the DC underpin, the benefit will be DC in nature. The Trustees have been informed that, during the Plan year, the DC underpin was not expected to bite and benefits for these members would all be DB in nature. The treatment of these benefits is not therefore covered by this Statement. 2.1.3. The Plan held Additional Voluntary Contribution (AVC) policies with five providers during the Plan Year. The vast majority of the assets are held with two providers. As the Protected Rights funds are determined to have been DC in nature during this Plan year, these AVC policies are subject to extra reporting which we have included in this Statement. The Trustees undertook an exercise to review all AVC policies during the Plan year.

12

Chubb Pension Plan Chairman’s statement regarding the governance of defined contribution arrangements (continued) for the year ended 31 March 2021 3. The Plan’s investment arrangements 3.1. The Plan is not used as a qualifying scheme by any sponsoring employer to meet its auto- enrolment duties on a DC basis. 3.2. The Plan has no default investment arrangements for the purposes of the Occupational Pension Schemes (Scheme Administration) Regulations 1996 (the “Scheme Administration Regulations”). As there is no default arrangement, the requirement for a Statement of Investment Principles (SIP) prepared in accordance with regulation 2A of the Occupational Pension Scheme (Investment) Regulations 2005 does not apply. Overview of the Plan’s investment arrangements 3.3. Protected Rights funds are invested in the Chubb Common Investment Fund (“the CCIF”) in line with the Plan’s DB investment strategy. The CCIF operates as a unitised arrangement. Units within the CCIF are valued using the bid market value of assets on a monthly basis. 4. Core financial transactions 4.1. The governance standard require the Trustees to ensure that ‘core financial transactions’ are processed promptly and accurately. For the Plan, these comprise: 4.1.1. Transfer payments out of the Plan 4.1.2. Retirement benefit payments out of the Plan 4.2. As Protected Rights funds are invested in the CCIF in line with the Plan’s DB investments, there are no investment switches available to members outside those made by the Trustees of the CCIF. Therefore, only transfers/payments out of the Plan are relevant in terms of core financial transactions. 4.3. Transactions in respect of the Protected Rights funds are undertaken on the Trustees’ behalf by the administrator of the Plan, Buck Consultants (Administration & Investment) Limited (“Buck”), and the Trustees of the CCIF. Controls and monitoring arrangements 4.4. The controls in place in relation to ensuring the promptness and accuracy of core financial transactions are: 4.4.1. The Trustees have a Service Level Agreement (SLA) in place with Buck, both in terms of timeliness and accuracy, and reporting of performance against those service levels.

13

Chubb Pension Plan Chairman’s statement regarding the governance of defined contribution arrangements (continued) for the year ended 31 March 2021 4.4.2. The SLA sets out the timeline standards expected for each step of the Plan’s main administration tasks, including core financial transactions. Buck aims to process at least 95% of core financial transactions within the SLAs set out below: Core financial transaction Service Level Agreement (days) Transfers out of the plan 10 Retirement benefit payments 7 4.5. In order to monitor Buck’s performance against agreed SLAs, the Trustees receive quarterly administration reports from Buck. These reports include cash flow monitoring, summaries of member transactions, reporting of service performance against the SLAs and identify any issues arising regarding administration timeliness and/or accuracy. Reports are considered at each Trustees Meeting. 4.6. The controls in place in relation to the accuracy of core financial transactions are: 4.6.1. Internal checking procedures are applied to all processes. 4.6.2. Monitoring of accuracy is undertaken via the auditing of the Plan’s annual report and accounts and periodic auditing of the Plan’s membership >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64

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