Compass Newsletter - Issue 1. Spring. 2022. Direct

Compass Newsletter - Issue 1. Spring. 2022. Direct

Specialist Insurance for the Holiday and Park Home Industry

Issue 1. Spring 2022

The clocks have gone forward and spring is in the air…and we're starting to feel that the confidence is beginning to return to the leisure industry. We've got lots of exciting news including information on our new Travel Insurance policy, top tips to preparing your caravan for the new season and how we rose to the challenge when Storm Eunice and Franklin swept in and caused destruction. Welcome to the latest Compass news

Pesky Vermin Rats and mice like the warmth of a caravan during the winter months and sometimes find their way in. If they do, they can cause significant damage so check for the signs and make sure to contact your Park and insurer. If you’re insured with Compass then any Vermin damage is covered, unfortunately not all insurance products cover this damage and it can be an expensive discovery. Power Up You’ll need to reconnect your caravan to the mains utilities (gas, water, electricity etc) and check that everything is working properly. After the water has been reconnected, run all the taps to check the pipes for any leaks or cracks and to ensure the water supply is flowing. The best way to check the gas is to run the hot water or test the cooker (if you have a gas powered one). If you do experience any issues then it’s best to contact a certified gas engineer who can do a full inspection ready for the new season. Your Park may offer a reconnection service, as they may have drained down and disconnected for you at the end of last season. In our experience these services are well

Preparing your Caravan for the Season

Like many holiday caravan and lodge owners you probably can’t wait to get back to your home fromhome and enjoy a well earned break after the winter months. As your caravan is likely to have been unoccupied and out of use for a number of weeks or months it’s really important to make sure everything is working properly and fully operational for the season ahead. We’ve put together a few handy hints and tips to help you do this. Check, Check and Check Again The first thing to do when you get to your caravan, is to do a thorough visual check inside and outside. This should include the roof, guttering, window seals and seams, any skylights, the door and underneath the caravan. You’re looking for any obvious signs of damage that could have occurred over the winter or problems such as cracks and damp. Also check all your utilities, pipework and connection for any signs of frost damage, or for mould or dampness that can occur in the colder months of the year.

worth utilising. Spring Clean

It’s always a good idea to give your caravan a thorough clean both inside and out. This will make sure that everything inside is fresh and clean and free fromdust or cobwebs and that the exterior is sparkling with guttering free from leaves and debris.

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Compass News Issue 1. Spring 2022

UKTravel Insurance NowAvailable From Compass Compass nowoffersUKTravel Insurance, protect your holidaybookingwith features including cancellation or curtailment due to illness or quarantine caused by Covid. We offer three tiers of cover , as follows, all of which are suitable for individuals, couples, and families (benefits are per traveller).

Essentials

Extra

Premier

Cancellation & Curtailment

£500

£750

£1,500

Hospital Transfer

£1,000

£1,000

£1,000

Teleconsultation Service

Yes

Yes

Yes

Travel Disruption

£500

£750

£1,500

Abandonment

£250

£750

£1,500

Baggage

£500

£750

£1,000

Single Article Limit

£150

£750

£1,000

Total Valuables

£200

£300

£400

Personal Money (£50 if under 16)

£150

£200

£250

Get a quote and buy online > compass.co.uk/holiday/travel-insurance

Weathering the Storm

Storms Eunice and Franklin hit theUKback in February 2022, causingmajor devastation and destruction to thousands of caravanowners. Fromroof’sbeingblownoff, trees fallingontoand throughcaravansandevencaravans themselves being flipped over and blown by the wind. The impact was wide ranging and the clean-up costs will run into millions of pounds. At the time of writing, we’re supporting parks and individual customers through losses which will eventually run into the millions (a combination of major losses and minor damage). This is where insurance can really come into its own and at Compass we pride ourselves on both our service and speed of response. While no one buys cover hoping they will need it, the real ‘moment of truth’ comes when you need to rely on your insurer. Within hours of the storms, and indeed in the days between Eunice and Franklin, we had boots on the ground and were actively helping customers. To date, we’ve helped and supported nearly 100 individual customers and settled our first claim just days after the storms hit. There’s still some way to go and the clean-up and recovery will take time but the initial response has been well received.

Compass News Issue 1. Spring 2022

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Feefo Trusted Service Awards

Compass Insurance are proud to announce for the second year running that we’ve won the Feefo Official Trusted Service award 2022! We are pleased to receive recognition for the hard work and energy our staff put in, and hope you reap the benefits. Thank you to all of our customers for sharing your ratings and reviews!

Spotlight

Our staff are the heart of Compass and love what they do. This issue we will be talking to Daniel Sharp, our Personal Lines Manager. Length of time with Compass: 2 years, 8 months Main responsibilities: Leading the Direct Team on a day to day basis ensuring that we’re all live and ready for our customers, delivering excellent customer service and living the Compass values 24/7! Keeping everyone up to date with the latest product updates, processes and wordings along with updating the team’s performance to the whole business and our overall targets! Favourite part of the job: The people! Culture’s a big part of my team and there’s never a dull moment! Favourite food: Pepperoni Pizza Favourite holiday destination: Cornwall What’s on your bucket list: Catching the Jacksonville Jaguars at the Superbowl… if they ever get there!

Have You Checked Your Sums Insured Recently?

One of the most important parts of your policy are the amounts you have insured your structure and contents for. The cost of new caravans is rising sharply at the moment, due to higher demand and restrictions on supply andmanufacture from Covid19, Brexit and other economic factors. We’ve seen price increases of over 10% in just the last 6 months and so it’s never been more important to make sure you’re insured for the right amount. If you’re not sure how to check this you can look online at similar makes and models or ones for sale on your Park, the best thing to do is ask your Park themselves what a replacement for your caravan would cost. You may have taken the opportunity to invest in some new decking over the winter, some new skirting, or invested in some new things for your caravan, whether that’s the latest 4K television, new bedding or even a fancy new coffee machine. If you have, then you’ll need to check, and possibly increase, your sums insured. If all this seems far too complicated, we’ve developed a handy guide and calculator to assist you, available online:

compass.co.uk/estimate-your-cover-requirements

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Compass News Issue 1. Spring 2022

RED NOSE DAY

We were seeing red at Compass back in March, as Red Nose Day took over the office in support of fund raising for Comic Relief. With competitions, bingo and wearing red (or not with a penalty of donating more!), everyone had a great time participating for a great cause. Did you take part in Red Nose Day? Email us your photos to [email protected] and you could be featured in our Summer issue newsletter - we need inspiration for 2023 Red Nose Day!

Our Managing Director, Karen Stacey made a special headband for heroutfit

Our Gloucester Office

Press up competition

Contact Us

If you would like a quote, want to renewa policy or simply have a question, we’re here for you 7 days a week. 1st April – 31st October Monday – Friday: 8am – 7pm Saturday and Sunday: 10am – 4pm

1st November – 31st March Monday – Friday: 8am – 5pm Saturday and Sunday: 10am – 1.30pm

What do you think? We would welcome your comments about Compass news, so feel free to email us [email protected] We want to be sure the content is of interest to you, so let us know.

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Compass Insurance is a trading name of Binnacle Insurance Services Limited, registered in England, Company Number: 11429456 at Registered Office: 7 Pullman Court, Great Western Road, Gloucester, GL1 3ND. Binnacle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, FRN 820727. t: 0344 274 0277 w: compass.co.uk e: [email protected]

Compass News Issue 1. Spring 2022

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