Cost Savings

Cost Savings

COST SAVINGS

TABLE OF CONTENTS

Automated Floor Stock Management................................................................................................................. 3 Self-Service Kiosks................................................................................................................................................. 4 Mobile Checkout................................................................................................................................................... 5 Capacity Management Suite................................................................................................................................ 6 Commissary Solutions........................................................................................................................................... 7 Labeling System Inventory Control and Grab & Go Packaging........................................................................ 8 Early Recovery After Surgery Protocol ............................................................................................................... 9 On-site Insights.................................................................................................................................................... 10 Food Waste Disposal.......................................................................................................................................... 11 Research and Analytics....................................................................................................................................... 12 Journey Mapping................................................................................................................................................. 13 WasteNot.............................................................................................................................................................. 15 Hospitality Assessment....................................................................................................................................... 16 Candidate Assessment....................................................................................................................................... 17 Onboarding and Training. .................................................................................................................................. 18 Peer Interviewing................................................................................................................................................. 19

F OO D S E R V I C E A N D PAT I E N T D I N I N G C S T S AV I N G S

AUTOMATED FLOOR STOCK MANAGEMENT FLOOR STOCK DISPENSING MACHINE BY TOUCHPOINT

Say goodbye to inventory tracking problems

Traditional floor stock systems make it difficult to secure and track inventory. Oftentimes, it’s impossible to track who has access to floor stock items and where items are going, which can be a costly expense. To help solve this problem, we’ve built an automated floor stock dispensing machine to control costs and improve compliance.

Our automated floor stock machine provides computer-controlled storage, dispensing and tracking of floor stocks on patient units. Only individuals with access to the machines can access inventory, reducing the potential for loss. To improve tracking, the user must enter the patient’s room number before the product is dispensed. The machine’s tracking system proactively monitors inventory usage and generates reports to allow our teams to make more informed inventory management decisions. This machine also alerts the right individuals when items need to be restocked, making the overall operation more efficient.

The first floor stock dispensing machine rolled out to St. Agnes Hospital in Baltimore, MD in summer 2018.

From $5,800 | Plus a monthly charge for cellular network connection

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SELF-SERVICE KIOSKS

STREAML INING THE CUSTOMER EXPERIENCE WHILE OFFERING GREATER STAFF FLEXIBIL IT Y For people in a hurry to get back to their day, ordering and paying fast is a priority.

IMPROVE CUSTOMER CONVENIENCE Self-service kiosks give our guests the freedom to leisurely browse menu options or make quick work of short lunch breaks. REDUCE STAFF DEMAND Café guests select menu items, process their credit card payment and even print a receipt, all using a simple interface. No service staff needed. This added efficiency allows the café to serve more guests in less time. FLEXIBILITY FOR ANY CAFÉ No two cafés are alike and our kiosk partners have flexible solutions for all cafés. With self- checkout, order and pay, or order only options, cafés can choose which solution integrates best with their workflow.

Tabletop self-checkout: From $12,000 | Floor self-checkout: From $15,000

F OO D S E R V I C E A N D PAT I E N T D I N I N G C S T S AV I N G S

MOBILE CHECKOUT

BUST THROUGH THE LUNCHTIME RUSH

If you have a busy café, line-busting tablets can be the answer to long wait times and kitchen backups. Line busting is a system in which cashiers take orders on mobile tablets faster than the counter staff can work the stationary terminal.

These tablets enable the kitchen to start working on orders faster, which improves throughput and the guest experience.

Line busting brings the hospitality of full-service restaurants to the quick pace of the fast casual experience.

In addition to efficiency, handheld tablets get staffers out from behind the counter! Cashiers can finally break free from the counter and start engaging with guests.

Depending on the model, self-service kiosks can convert into mobile POS systems, maximizing your investment.

8” Tablet: From $18,000 | 10” Tablet: From $15,000

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CAPACITY MANAGEMENT SUITE BY TELETRACKING

TeleTracking’s Capacity Management Suite™ system is an integrated set of solutions that can reduce operational costs by improving patient throughput, better utilizing beds and equipment as well as reducing transport and environmental services staffing needs. The result is reduced length of stay (LOS), decreased emergency department overcrowding, improved use of resources and an opportunity to grow revenue.

A few of the applications that we use are:

BEDTRACKING®

BedTracking® optimizes patient flow by reducing time lags in the bed turnover process and automating the communication of bed status to all patient flow stakeholders. Improving communication helps to reduce the number of stat cleanings and can reduce the LOS through faster bed availability. Rich reporting features show employee performance and volume trends, simplifying staffing decisions. TransportTracking® is a proven transport management application that streamlines patient flow throughout the duration of care. By using intelligent and configurable dispatching logic to assign transport requests to employees, transport staff is used most efficiently. When used as part of theCapacityManagement Suite™ system, transports for discharges or transfers automatically trigger dirty bed notifications to environmental services so that the bed can be turned without the need for a request from nursing. This keeps department schedules running on-time by allowing staff to pre- schedule transport requests and see progress of these requests in real-time. TransportTracking is complimented by easy-to-use reports on productivity, request volume and response time to measure and optimize performance. TRANSPORTTRACKING®

The Capacity Management Suite allows us to: —

Automate work between patient flow stakeholders — Improve timely patient access to the right level of care — Improve discharge process & bed turnover — Remove patient flow bottlenecks — Reduce LOS, delays and hold time

Varies depending on Teletracking module and hospital bed size

F OO D S E R V I C E A N D PAT I E N T D I N I N G C S T S AV I N G S

COMMISSARY SOLUTIONS

GRAB AND GO PRODUCTION

In a market with increasing job growth and decreasing unemployment, we’re continuously looking for solutions that allow us to provide quality service with less staff.

That’s why we’re partnering with centralized production kitchens to produce our grab-and-go products.

Using a production kitchen in Texas has

What’s great about this kind of partnership is the level of control and customization we have. Production kitchens use our own Webtrition recipes to prepare and package fresh grab-and-go offerings. They work within the pricing we set and have the ability to produce both cost- effective and premium offerings. By moving grab-and- go production to them, we get a more consistent product across all of our units.

allowed us to reduce 9.5 FTEs from the cold-prep production line and move them to an area where we really need them...in front of our patients and guests.

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LABELING SYSTEM INVENTORY CONTROL AND GRAB & GO PACKAGING FRESHDATE BY MEDVANTAGE

FreshDate is a fully automated food labeling system that encompasses all aspects of foodservice labeling accuracy, eliminating human error and ensuring regulatory compliance. It’s easy to implement and cost effective. FreshDate’s automated dating feature is based on shelf-life standards, which ensure all labels are dated correctly with prep and expiration dates/times. This minimizes the chance of health code violations by improving labeling legibility, accuracy and completeness. The FreshDate system updates via standard Ethernet and USB and a WIFI option allows for remote updates without having to rewire the kitchen. • Custom grab-and-go labeling with ingredients and nutritionals  • Prep/production labeling with Use First, Received On, Opened On and Pulled to Thaw options  • Print barcode labels for point-of-sale and inventory scanning  • Over 1,100 programmable food options support the most complex food operations 

• Easy-to-use touchscreen that allows you to print labels in seconds • Simplifies coming FDA requirements for nutrition labeling of all foods

“We are able to reduce waste due to our ability to date and label anything. It saves us tons of time, especially when labeling the salad bar.” - Kelvin Oluoha Associate Director St. Francis Medical Center, Lynwood, CA

$1,775 per machine

F OO D S E R V I C E A N D PAT I E N T D I N I N G C S T S AV I N G S

EARLY RECOVERY AFTER SURGERY PROTOCOL

Enhanced recovery after surgery (ERAS) protocols are designed to improve clinical outcomes by optimizing nutrition before surgery. Research suggests that maintaining preoperative organ function can reduce the profound stress response many patients experience following surgery. The benefit? Shorter length of stay and fewer readmissions due to reduced infection rates and improved response to treatment. Recently, the medical team at AMITA Health Alexian Brothers Medical Center in Elk Grove Village, IL ,worked with the TouchPoint nutrition team to implement ERAS protocols for joint replacement and GI surgery patients. With physician oversight, our dietitians have been working to put the following nutritional aspects of perioperative care into place: • Establishing preoperative nutrition of 15+ grams of protein per day two weeks prior to surgery • Replacing NPO with a high-carbohydrate liquid two hours prior to surgery • Encouraging post-discharge continuation of a high-protein diet • Educating patients and administering nutritional supplements

TouchPoint ’s clinical team is building protocols to support ERAS programming. ERAS protocols must be jointly planned and

implemented with your Ministry’s medical team.

The implementation of ERAS protocols at ABMC has led to reduced length of stay by 1.2 days for elective joint replacement surgery.

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ON-SITE INSIGHTS BY COMPASS GROUP

The objectives of the On-site Insight (OSI) model can be to find a solution to an existing problem, assess guest preferences, uncover opportunities, and gain an understanding of priorities and habits related to the dining and patient experience. What better way to do this than to ask our associates, customers and nursing partners for input and feedback? On-site Insights is a focus-group research model designed by Compass Group to discern the voice of the customer. In preparing for anOSI, wemine >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20

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