Crews Assured

Crews Assured

Crews Assured

Preparing for First Time Airline Crews Rooms

Room Selection Room location is one of the top priorities for Airline Crews. Ideal room locations will be standard King rooms on a top floor, away from the elevator, away from vending, away from any road/railroad noise and non-connecting. If crews must get connecting rooms, please have them connect with another crew member. This is not always possible, but a list of ideal crew rooms should be compiled and posted at all workstations, especially at the Front Desk and in Housekeeping. You will want to have about 150% of the peak number crew rooms available to choose from. For example, if your crew peaks at 12 rooms in one month, have 18 rooms designated as crew rooms. This will give you back ups in case of maintenance issues, rooms move requests and late departures. Room Preparation Prior to the start of your crew contract. Selected crew rooms should be placed out of order for heavy

Eng ineering PM’s and Housekeeping deep cleans. Key touchpoints to focus on for PM’s and deep cleans: 1. New linens and bedding free of stains/tears/wearing. 2. Shampooed/steamed carpeting. 3. Pull all furniture to dust/vacuum/clean behind and under. 4. Clean and thaw ice out of refrigerators. 5. Clean/replace shower caulking and grout. 6. Ensure HVAC/PTAC units are cleaned and functioning well. 7. Add USB ports to the nightstand if none are in place.

a. HD Supply - Brandstand CubieMini® Power and Charging Station b. HD Supply - Brandstand CubieTime Single Day Alarm Clock, 2 Power Outlets, 2 USB Charging Ports, Black 8. Ensure TV’s, phones, remotes , coffee makers and alarm clocks are all functioning. 9. Ensure new batteries are placed in smoke detectors, door locks and TV remotes. 10. Ensure door viewers are functional with covers. 11. Clean sink and tub drains. 12. Check outlets, switches, lamp rockers. 13. If you do not have microwaves in the room or out for public use, ensure you have a stock available upon request. 14. Guest room directories are functioning properly on TVs. If this is not available at your hotel, work with Renee Lubinski to get a QR code created to be placed in each guest room. Room Attendants and Engineers should be specifically trained to check all of these items during daily cleaning and quarterly PM’s.

Vans

Purchasing Vans: CommTrans is a one stop shop for all types of vans and buses for all brands. Best suited vans for shuttling to and from the airport will be 12-15 passenger Ford Transit Full Size Vans with luggage wall. www.commtrans.com SignWorks will provide your van with your hotel brand wrap. This should be included in the quote for the new van from CommTrans and will be installed prior to delivery.

Transferring Vans: Check with your VPO on the possibility of acquiring a shuttle van from a sister property that is no longer in need. A tune up will be required prior to relocating the van and should be billed to the receiving property. Depending on the distance the van needs to be relocated, you may be able to fly an associate one way to drive the van back to your property. If this is not possible, there are several shipping companies available to ship vehicles at a reasonable cost. www.uship.com Uship.com will require you to create a personal account and the cost will need to be expensed to a credit card. You should expect an expense up to $2,000 depending on distance. All titles should be held on property and will need to be sent with the van. This is particularly important when transferring from out of state for vehicle registration. You will also want to request any maintenance and repair logs from the previous property. Contact Vicki Schafer to provide a power of attorney in order to transfer the title to the new property. Contact SignWorks directly to acquire property specific wrap. This wrap will be shipped to the property and the hotel will be responsible for having the wrap professionally installed by a local shop. [email protected] Airport Registration

Most airports will require your van to be registered with the transportation department or airport police department. The van will need to be registered with the state prior to registering with the airport. The airport may require specific coverage on your Certificate of Insurance so make sure to check this and forward to Renee Cobb. They will likely require their own vehicle inspection as part of registration. Prior to bidding a crew understand fees and add those to the displacement analysis. Some airports require each driver to be registered and there may be a fee for each registered driver.

Van Maintenance and Cleaning You will want to request any maintenance and repair logs from the previous property. Research and select a reputable repair shop in your area. Note that some smaller shops will not have lifts large enough for passenger vans and that will need to be discussed beforehand. A vehicle inspection checklist should be completed by each driver on every shift. Van Inspection report.docx Most drive thru car washes do not have the clearance to fit these types of passenger vans. If you are unable to detail clean in-house, research local traveling vehicle detail companies that will be able to clean the vans once a month or as needed. Contact Thomas Fambro to assist with setting up an account for fleet cards fueling the vans. You will need one card for each van. Driver will need to enter the milage at the pump at each fill up.

Front Office

Manifests and Sign-In Sheets Reach out to your TA/Crew contact to ensure that all necessary associates have access to the portal to retrieve monthly manifests and daily sign-in sheets. The portal is also where your accounting/front office team will confirm reservations for invoicing. Monthly manifests are typically posted approximately 10 days prior to the start of the new month. This will give you an overview of how many rooms will be needed each day as well as flight numbers, arrival times and departure times. This will be your tool in scheduling transportation needs accordingly from week to week. The manifest should be sent to your EGRC immediately upon receipt to true up the months group block. Once the block is set, the Front Office team will need to create the physical reservations for each day before the first of the month. Reservations should be made under (Crew Name, Date) for each individual day.

Daily sign-in sheets will become available the day prior to arrival. This will confirm definite number of rooms for the following day, flight numbers, arrival times and crew member names. Crews must signature by their names at check-in. Sign-in sheets will also have sections for the Front Office team to write in guests’ room numbers and departure time. It is a best practice to write in the shuttle departure times prior to the crew’s arrival to ensure that the hotel is dictating the time of departure so that there is no overlap in scheduling. Previous, current, and next day sign-in sheets should be posted at the front desk to refer to for shuttle times and schedules. Communication If your hotel is not already contracted with the relay devices, one will need to be created for hands free communication between drivers and the front desk. These devices are perfect for drivers as they run off of cellular >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8

Made with FlippingBook. PDF to flipbook with ease