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D&I VLS

Kristi

DIVERSITY & INCLUSION

MEIA Virtual Learning Session Wednesday, April 7 th

1

CW

Today, more then ever before there is an emerging importance to:

• Reaffirm our company's commitment towards Diversity & Inclusion

• Raise awareness of how we define and integrate Diversity as a part of our business success

• Ensure our leaders are well prepared to create inclusive cultures amongst teams

• Strengthen Inclusive leadership behaviors

2

The business impact of diversity and inclusion

Kapil

Teams with inclusive leaders are…

20% more likely to say they make better decisions 29% more likely to report behaving collaboratively

30% more likely to feel that their innovative potential is unleashed

v Talent Acquisition and retention 86% say a company's commitment to workplace diversity affects their decision to work there 42% Less likely to leave their job within a year

3

Kapil

D&I matters now more then ever

4

Dirk

Todays Agenda :

1. Our Shangri-La Commitment

2 . Defining Diversity and Inclusion

3. Embracing A Culture of D&I

4 . Being An Inclusive Leader

5

D & I , I T S W H O W E A R E

Dirk

As a part of our long-term business success, we aim to attract, retain and develop talented people from diverse backgrounds and experiences.

We strive to provide fair and inclusive workplaces where all colleagues are treated with courtesy and respect.

6

Dirk

We must set our to do three things. To look after our hotel staff, to look after our guests, to look after our stakeholders.

Founder, Robert Kuok

-

7

Dirk

We will remain committed to demonstrating our utmost care and respect for our people by realizing their individual potentia l and ensuring our colleagues feel valued because of the different attributes they bring that contribute to our business success.

8

Our Ethical Conduct

Dirk

Our Shangri-La Group Code of Conduct and Ethics sets out the shared values — humility, courtesy, sincerity, respect and helpfulness — and high standards of behavior that we expect every employee to uphold.

These expectations are outlined ensure the equal opportunity and respect for all our colleagues that help build diversity and inclusion across our Shangri-La Group.

10

Dirk

I n c l u s i v e & R e s p e c t f u l C o l l e a g u e E n g a g eme n t s

E q u a l Emp l o yme n t Op p o r t u n i t i e s

Z e r o - To l e r a n c e o f Emp l o yme n t D i s c r i m i n a t i o n

We embrace diversity in our workplace, while striving to eliminate all forms of discrimination. Employees must avoid any form of employment discrimination or harassment based on:

We do not condone any form of harassment or behavior that may embarrass or cause our colleagues or guests to feel uncomfortable. The Group prohibits any form of harassment irrespective of whether this occurs within or outside the workplace.

Employment decisions including:

1. Hiring 2. Promotions 3. Remuneration

6. Disability 7. Marital status 8. Sexual orientation 9. Family status 10. Any other personal characteristic protected by law.

4. Training 5. Transfers

1. Gender 2. Race

3. Ethnicity 4. Religion 5. Nationality

must be made on fair and equitable grounds based on merit and what is in the best interest of the Group.

11

Kristi *Sketch Video

INCLUSION

BELONGING

EQUITY

DIVERSITY

A cultural and environmental feeling of belonging and sense of uniqueness

The experience of being treated and feeling like a full member of a community.

Fair treatment for all, while striving to eliminate inequities and barriers

Full spectrum of human demographic differences and beliefs.

12

Kristi

DIVERSITY

Full spectrum of human demographic differences and beliefs.

13

By The Numbers: Workplace Diversity in MEIA

Kristi

In the context of the workplace, diversity equals representation

38

2%

14%

Our workforce population represents over 38 nationalities

We have 65 employed PWDs, which represents an average of 2% of our workforce

14% of the workforce in leadership positions are female

DIVERSITY IS THE FIRST STEP TO INCLUSION

14

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