Dual Site Manager - Homes for Students

Dual Site Manager - Homes for Students

DUAL PROPERTY MANAGER HIGH WYCOMBE

ABOUT US We are market leading providers of student management services,

We self-deliver our services, which includes both hard and soft FM and student accommodation management, enabling us to control the quality of our offer and provide a fixed operating price. We take pride in the fact that many of our student residents choose to return to us year after year and recommend us to their friends. We also undertake regular surveys amongst our student residents, which helps us to see where we can improve our services.

delivering an unrivalled student experience to both domestic and international students. Our mission is to enhance the daily lives of students in the buildings we manage, whilst working in harmony with local communities. We operate a national portfolio of student and on campus accommodation.

OUR PROPERTIES We operate in 43 university towns across the UK and Ireland

SPOTLIGHT ON HIGH WYCOMBE

WHAT OUR HIGH WYCOMBE BUILDINGS OFFER

• Desk & Chair • En Suite • Lockable Bedroom • Single Bed • Bike Storage • Laundry Room • Parking • Recycling

• Central Heating • Common Room • Self Catered • Tumble Dryer • TV (communal) • WiFi

• Cooker • Freezer • Microwave

LONDON HOUSE - HIGH WYCOMBE

DID YOU KNOW? High Wycombe is Buckingham’s largest town and was once known as the ‘Furniture Capital of England’ for its chair-making industry! The lively, modern town has plenty of tourist attractions to keep you busy and is only a 30-minute direct train to central London. Our modern student accommodation in High Wycombe has been designed with you in mind, close to Buckinghamshire New University and High Wycombe City Centre with maximum comfort guaranteed. We thrive to make your living experience as easy and fun as possible, which is why we ensure sure you’re only a short distance away from local amenities and entertainment.

Get ready to shop til’ you drop! Take a take a trip to the Eden Centre, filled with a range of high-end shopping outlets, restaurants and a whole host of leisure facilities including a cinema and bowling alley, all a stone’s throw away from your accommodation. The town centre has some beautiful Georgian architecture too, including the Little Market House (or Pepper Pot, as it’s often known) and the stunning Guildhall. Visit the market in the High Street that’s been there since medieval times and you’ll still find farmers’ produce for sale to this day! History and heritage buffs should also visit the National Trust’s West Wycombe Park, an elegant country house set in 45 acres of landscaped beauty offering Insta worthy views of the Chilterns countryside.

ALEXANDRA HOUSE - HIGH WYCOMBE

ABOUT THE ROLE To lead the team and drive the performance of the property KPI’s whilst delivering an outstanding student experience. The Property Manager will be responsible for implementing best practice through strong leadership, as well as driving a high quality customer service, sales, maintenance and housekeeping provision. The Property Manager will ensure that the safety and welfare of the students is always paramount.

MAJOR DUTIES • Liaison with the students on a day to day basis, being the point to interface with relating to open days, intake and departures, student wellbeing and behaviour, events management, damage recharges, monthly reporting and attendance at monthly meetings where notified by the ROM. • Responsible for organising and managing the check in, check out and room turnaround process. • Responsible for managing complaints and flat disputes, ensuring the satisfactory resolution and that the outcome is reported to management where necessary. • Responsible for the management of all Property customer-related and operational issues. • Responsible for adopting all Homes for Students policies, processes and procedures along with adhering to Health & Safety legislation. • Take ownership of resolving and supporting with any incidents or accidents which occur out of hours. • Responsible for ensuring the property is compliant with legislation and risks are appropriately identified and managed. • Responsible for the implementation and measurement of customer experience within the Property which is monitored through internal and external student surveys. • Responsible for undertaking Property audits on a regular basis ensuring that safe working practices are in place and contracted services are being delivered to a high quality. • Ensuring that the property is adequately and appropriately resourced and that the workload is allocated accordingly. • Manage and develop capability across the property team, raising performance through coaching and feedback, using performance management methods where appropriate.

MAJOR DUTIES CONTINUED • Liaison with Homes for Students central support team and management. • Overall accountability for property performance against KPIs, including customer satisfaction, compliance & financial information.

• Undertake monthly property KPI and financial reporting, ensuring set deadlines are met.

• Instigate new initiatives in conjunction with the University or College relating to student experience or property efficiency, such as, energy saving awareness. • Create and maintain effective working relationships with key client, University, College and local contact personnel. • Implement and manage service or performance improvements and customer satisfaction.

• Work collaboratively with the wider property management team to share best practice.

• Hold regular 1-1’s with direct reports and set SMART, stretching and realistic objectives.

• To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviours to your line manager immediately. In order for Homes for Students to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.

ABOUT YOU

CRITERIA

ESSENTIAL/ DESIRABLE

Previous management experience within a similar role or environment. Demonstrable experience of working independently, having the confidence to take ownership and use initiative with decision making. The ability to understand Homes for Students needs and objectives and to devise and implement operational plans which deliver these. Experience of Microsoft Office software, financial computer systems and >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12

Made with FlippingBook Ebook Creator