Ealing - Community Director

Ealing - Community Director

Ealing.Community.Director Candidate.Pack

Introduction

JLL & BeWonder*

The Ealing Vision

Ealing Works

Job Description

Application Process

Introduction

Thank you for taking the time to apply for the appointment of Community Director – Ealing. The Community Director, will be responsible for a multiple office development owned by Aviva and managed by JLL & BeWonder*, located in West London with excellent links to Central London. Aviva seek to operate as the “Landlord of Choice”, putting the occupier at the very heart of their asset and estate strategy and investing in targeted areas highlighted as of strategic importance. As such they own three key multi-tenanted office assets in Ealing: Gateway, Aurora and Cross. The cluster of large multi-tenanted office assets offer flexible and modern accommodation to a diverse group of occupiers. Ealing is a hub for redevelopment with a number of residential, commercial, neighbourhood and community regeneration schemes already underway. The area also benefits from high speed transport connections to Central London of which will be further enhanced with the construction of Crossrail as well as motorway and local transport links. Owing to a desire to create places symonomus with exceeding expectations of operational management and service, Aviva and JLL are seeking to appoint a newly created Community Director, who will have oversight for all three buildings ensuring the very best operational running, teamed with outstanding occupier relationships of which of the Community Director will instil within the dedicated team. The Community Director will be an ambassador for the Ealing Cluster; leading, mentoring and managing a core team of customer service and operational management professionals. Seeking to a set new standard of customer service within commercial property market.

This is an excellent opportunity for individual with a passion for customer service to join the Property market with a desire to push the exceptions of service within the built environment.

JLL

JLL is a financial and professional services firm specialising in real estate services and investment management. They have more than 70,000 people in more than 1,000 locations in 80 countries serving the local, regional and global real estate needs of their clients. JLL is an acknowledged industry specialist in Property and Asset Management for property investors.

BeWonder*

Bewonder, a division of JLL, are an experience driven marketing agency, united in a relentless focus on best-in-class creativity and hard-hitting commercial activity that influences people. A diverse team of marketing experts who do things differently. United by a relentless focus on best-in-class creativity and hard-hitting commercial activity that influences people. Bewonder provide a range of solutions to clients including Brand Design and Management, Community Engagement and Management, Digital and Social Media, Placemaking, Event Management and Customer Experience. Instinct is Bewonder’s newly created Customer Experience Division. The Instinct service offer blends JLL’s expertise in property management

with the creativity and experiential capabilities of Bewonder*.

Recognising that people make places, Bewonder’s unique approach to delivering experience-focused property management majors on understanding and influencing human behaviour and the psychology that underpins how they experience their environments.

The.Ealing.Vision

JLL/Bewonder have been awarded the management of three major office assets in Ealing. Previously managed separately, Aviva and JLL have created the Ealing.Works concept which puts people and partners at the very heart of all three buildings.” Vision realised through an entrepreneurial approach and true partnership. Our strategic approach is driven by Aviva’s overarching Vision to be the UK’s ‘Landlord of Choice’. Bewonder* have been instructed to help Aviva to define the key attributes and behaviours required by Aviva and their service partners in order to bring this ambition to life through the service experience that customers receive. Honed by our experience, sharpened by human insight. Our strategy“Instinct” is rooted in the foundations that “people make spaces” That’s why our approach has a people focused, instinctive experience first mindset which sets us apart from the rest.

We seek to understand first and act second. So expert analysis of qualitative and quantitative >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22

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