FY20 Mid-Year Review

FY20 Mid-Year Review

High Energy

Customer-Focused

Accountable

Change Agent

Team Player

Inspirational/Strategic Thinker

Courageous

Good Communicator

Engaged

Innovative

JACKSONVILLE TRANSPORTATION AUTHORITY

FY 2020 Mid-Year in Review Cleveland Ferguson III, SVP/CAO

April 29, 2020

Critical Thinker

MISSION To improve Northeast Florida's economy, environment and quality of life by providing safe, reliable, efficient and sustainable multimodal transportation services and facilities

CORE VALUES

JTA exists to serve its customers and community. We are a strategic, market- driven, innovative and results-focused organization and we succeed as a team through: • professional excellence • accountability for our work • a safe work environment • transparency to the public • continuous improvement we treat our customers and colleagues with dignity and respect. • personal integrity • fiscal responsibility

VISION

Universal access to dynamic transportation solutions

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LEADERSHIP CHARACTERISTICS

GOOD COMMUNICATOR: communicates complex information in a clear and concise manner.

ACCOUNTABLE: takes ownership; accepts responsibility and shares credit.

CUSTOMER FOCUSED: begins and ends with both the internal and external customer in mind.

CHANGE AGENT: an innovative person who challenges the status quo; adaptive and flexible; views change with a positive attitude and facilitates change with others; persuades and influences others to accept change. CRITICAL THINKER: able to understand, synthesize and evaluate information; considers the long-term impacts; examines all perspectives and alternatives, and understands the consequences of decisions. HIGH ENERGY: driven; goal oriented; willing to go above and beyond; determined; persistent and has the ability to successfully manage multiple priorities.

COURAGEOUS: bold and willing to step out of their comfort zone; accepts extraordinary challenges; willing to speak up and challenge groupthink; doesn't second- guess. INNOVATIVE: ability to generate and implement new ideas for the betterment of the authority and our customers. STRATEGIC THINKER: ability to see the big picture; visionary who anticipates in a relationship; decisive; good listener with the ability to understand context; builds trust and influence. 3

ENGAGED: an active listener who is attentive, interactive, responsive, committed, and "all in."

TEAM PLAYER: shares and supports in advancing the Authority’s priorities.

INSPIRATIONAL: energized and positive person who creates a sense of purpose while driving the vision.

Approach to Role

1 Based on the CEO’s blueprint for success, how can I immediately add measurable value to him, his leadership team and the employees?

How can I improve the depth and quality of employee output (ELT, Directors and Managers)?

Because of the transition in administrative leaders, commissions, legislators, and policy makers, because of my intimate understanding of (a) the dynamics of the local legislative process, (b) local governmental bodies (c) and my deep relationships with the staff of the various state and regional administrations and (d) because of my experience with various stakeholder groups including the business community, how can I leverage my unimpeachable reputation and access to assist the ELT in mitigating governmental relations, legal, regulatory, communications and public affairs risks?

How can I leverage regional, state and local relationships to realize Mr. Ford’s direction and goals toward an unparalleled regional transportation network?

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3 Each employee should have a vested interest in making his/her supervisor successful. How does this value continue as cultural norm that motivates the team in the context of constant transition in the workforce? How can I motivate the team to strengthen their resilience through matching >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19

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