Grosvenor Centre - Centre Manager

Grosvenor Centre - Centre Manager

Grosvenor Centre Northampton Centre Manager

Contents Introduction

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About JLL

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Northampton

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Grosvenor Centre

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Job Description

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Programme Timeline and Application Process

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Dear Applicant, Thank you for taking the opportunity to

consider applying for the role of Centre Manager of The Grosvenor Centre, Northampton.

Having opened in 1976, The Grosvenor Centre is the premier shopping destination within Northampton and the wider area. With a wide selection of over 50 retailers and office accommodation, the Centre attracts over 11 million visitors per annum. Significantly refurbished in 2015, the Grosvenor provides a more modern and stylish shopping environment. Owned by L&G and managed by JLL, both are committed to making The Grosvenor a memorable destination for customers and tenants alike. This is an outstanding opportunity to play a key leadership role within one of the Midland’s most opportunistic retail schemes, acting as an ambassador within the local community.

JLL is a financial and professional services firm specialising in real estate services and investment management. They have more than 70,000 people in more than 1,000 locations in 80 countries serving the local,

regional and global real estate needs of their clients. JLL is an acknowledged industry specialist in Property and Asset Management for property investors. They are dedicated to adding value to their clients’ assets, reducing operational risk and maximising value for money through the delivery of high quality landlord services to occupational tenants. With over 600 experienced, office-based staff and 650 site-based personnel operating across its extensive UK regional service platform, JLL provide a consistent, market-leading service across all sectors and geographies, managing commercial and retail assets for leading UK and international fund managers, property companies, the government, banks, receivers and financial institutions. JLL’s service is co-ordinated and delivered by bespoke service delivery teams located across their regional network of offices and headquarters in Central London.

Northampton • Population of c.212,000

Annual Report on Widening Participation and Outreach (WP&O) | 2013–14

• Home to University of Northampton with a student population of over 14,000. • Northampton’s market square is one of Britain’s largest and most historic which dates back to 1235 • Northampton is world famous for its boot and shoe industry. • The town is home to Premiership rugby union team Northampton Saints and football’s League One Northampton Town FC. • The Northampton resident population is on the rise with an anticipated increase of up to 6% (above the UK average of +3%). By 2022 it is anticipated that there will be an increase of 12% (above the UK average of +7%).

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surrey.ac.uk

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University of Surrey

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Annual Report on Widening Participation and Outreach (WP&O) | 2013–14 The Grosvenor Centre The Grosvenor Centre caters for over 375,000 sq. ft of retail space, providing 51 units in total and attracts over 11 million visitors per annum. Since opening in 1976 the Centre has undergone significant transformation including a large refurbishment in 2015. Anchored by Primark, Next, Sainsburys and Boots, the scheme continues to evolve and offer customers convenience within a premium scheme. Offering a catchment area of 376,000 residents of which 210,000 continually visit on a regular basis. 50% of visitors fall within in a 10 minute drive time and are accommodated for by the town’s main car park - Grosvenor Centre Car Park which offers over 800 spaces. L&G are committed to the Centre as part of its long term investment strategy and further enhancing the scheme at the heart of the local community.

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surrey.ac.uk

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University of Surrey

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Centre Manager, Property & Asset Management Role Description - Role Summary

To set up and operate high and efficient standards of management and care in establishing The Centre as a desirable, safe and progressive environment for retailers to trade in and customers to shop, visit and work in. Jones Lang LaSalle is responsible to its client / Shopping Centre Owners for the general administration, operations and management of the Shopping Centre. As such it is concerned with providing high quality customer service and the maintenance/management of common areas, the services and facilities and ensuring that tenants fulfil their covenants and obligations as laid down in their individual lease and the Shopping Centre Regulations. In addition the Managing Agent is responsible for administering rent, service charge and Insurance accounts at the Centre. The Managing Agent will also oversee and manage on site employees. A Portfolio Manager is appointed to represent the Managing Agent and is responsible for all of the above. The intention is that the Centre Manager, Portfolio Manager, and Clients / Owners will operate as a united team in order to operate the Shopping Centre as an effective trading proposition and a profitable business aimed at maximising Client investment income. Key Responsibilities and Deliverables - Continual improvement - Marketing and strategic retailer liaison - Administrative accounting and accurate financial reporting detail - Health & Safety Account Reporting: To provide accurate and timely compilation of accounting, turnover and footfall >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14

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