Harrods_Senior Engineering Manager - Mechanical

Harrods_Senior Engineering Manager - Mechanical

SENIOR ENGINEERING MANAGER - MECHANICAL

CANDIDATE BROCHURE

WELCOME “Welcome to Harrods and thank you for your interest in this Senior role within the Facilities team. Having had a career which spans more than 30 years at Harrods, of which I am enormously proud, I can honestly say that it is the variety and daily challenge that never fails to excite me. Every day brings new opportunity and our search for a leader in this field requires an individual who will embrace this and be committed to our shared goal of delivering excellence for our customers. Our owners share our commitment and continue to invest in a truly unique venue where the blend of cutting-edge technology and thoroughbred heritage come together to make Harrods what it is today - a place without equal. We are lucky to play a part in the long history of this globally recognised brand and this iconic building, which is equally recognised the world over. The Senior Engineering Manager - Mechanical is key to the success of Andrew’s team, my division and our business. You will be responsible for making sure we always deliver for our customers, every day, without fail, and you will take pride in having that responsibility. Our building is complex - some say the most complicated building in Europe - and of a scale and age which presents challenges. But it also presents opportunities for the successful candidate to deliver a legacy that they can be proud of. Enjoy the brochure, be excited, and I look forward to welcoming you in store soon”

TABLE OF CONTENTS

INTRODUCTION..............................................................................4 - 5 WELCOME TO HARRODS.........................................................6 - 9 LOCATIONS.....................................................................................10 - 11 VALUES..............................................................................................12 - 15 JOB DESCRIPTION...................................................................16 - 21 WORKING FOR HARRODS.................................................22 - 23 FM TEAM STRUCTURE.........................................................24- 25 APPLICATION PROCESS AND ADDITIONAL INFORMATION......................................................................................26

James Healy - Director of Store Operations

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Candidate Brochure

Senior Engineering Manager

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INTRODUCTION We are seeking to appoint a Senior Engineering Manager – Mechanical to be subject matter expert of Harrods critical mechanical infrastructure, distribution and associated asset base. The successful candidate will be the mechanical lead for the Harrods property portfolio, as well as being responsible for the day-to-day operational management of the 24/7 mechanical shift team, providing leadership and support to ensure best practice. Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, the Harrods store is recognised globally as a symbol of excellence. The desire to make the impossible possible is embedded in their culture. This is why today, they ask all of their colleagues to believe in the Art of the Possible. To challenge all conventional views of what is and isn’t possible and in turn creating new possibilities into an art form. Working closely with the head of FM, you will contribute to the implementation and management of the Capital Investment Plan and delivery of the maintenance strategy for all mechanical systems throughout the estate. As part of the senior leadership team, you will undertake the duty manager role as required, responsible for the delivery of all facility services across the estate.

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Candidate Brochure

Senior Engineering Manager

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WELCOME TO HARRODS

Since 2010, our Owner Qatar Investment Authority (QIA) has supported our decision to invest into the evolution of the store. From Fashion Designer rooms to extended beauty Halls, food halls and restaurants, every aspect of the store is being re-imagined to optimise the customer experience and enable us maintain our place as the masters of luxury and the experts of exceptional. Every year, over 60 million domestic and international visitors connect with us online and through our stores in Knightsbridge, Heathrow and Gatwick airports as they wish to experience something unique that is quintessentially British. This can only be possible with the dedication of our people. Speaking in Mandarin, Arabic, French or English (just to name a few), they are trusted experts and guides who help customers make the most informed and inspired choices possible. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.

As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to service the needs and aspirations of our customers, to create new stories and bring moments of delight. Whoever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy and care.

Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, our store is recognised globally as a symbol of excellence. It was after a fateful evening in 1883 that our defining moment came. On this night, despite the store burning down; we still

managed to fulfil all Christmas orders on time and exceeded all of our original trade targets. Since this event and the unswerving determination

of our people that followed, the desire to make the impossible possible became embedded in our culture. This is why today we ask all of our colleagues to believe in the Art of the Possible. To challenge all conventional views of what is and isn’t possible and in turn creating new possibilities

into an art form. This is what drives us, this is our flame.

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Candidate Brochure

Senior Engineering Manager

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We are truly unique - a house of maisons, a modern atelier, a

workshop of wonders, a convener, patron and a celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.

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Candidate Brochure

Senior Engineering Manager

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LOCATIONS

HARRODS STUDIO The Harrods studio teams create all of the product shots and descriptions for harrods.com, along with supporting creative requests for the wider business. From fairytale ball gowns, food and fine jewellery to homewares, handbags and Harrods teddy bears, up to 3,000 products a week make their way through scheduling, styling, photography and copy to deliver the best possible experience for Harrods’ online customer base. MILTON KEYNES AND LAKESIDE - ESSEX We have two world-class H-Beauty luxury beaty emporiums based in Milton Keynes and Lakeside- Essex. H beauty is upgrading the way you shop. In-store and online, discover exciting make-up, skincare and fragrance from a host of exciting brands – from legacy names to pioneering, next generation newcomers – including some that you won’t yet find in our Knightsbridge Beauty Halls. The enjoyment of H beauty doesn’t just stop at product though – it’s the destination to see and be seen. We’re talking interactive Playtables where you can experiment with make-up, skincare stations for mini treatments plus Instagram-worthy Champagne bars at both our brilliant destinations.

KNIGHTSBRIDGE Harrods is a truly iconic landmark known all over the world – we work in and around the beautiful Harrods building. We’ve been located in Knightsbridge since 1849 when our founder Charles Henry Harrods moved his business here from East London. Today, Harrods is one of the world’s few single-site department stores, occupying a prime five-acre site along the Brompton Road. What the customers see is only part of our story– we have a distribution centre hidden beneath the city in seven underground floors, kitchens galore, a fantastic bespoke alterations team, state of the art security and our retail support teams. The Harrods store is rich in history but modernising all the time. We’re proud to be part of its development. HAMMERSMITH Harrods Headquarters and home to many of our exceptional teams. From HR, eCommerce, Creative, Marketing, Corporate, Buying and many more, over 800 of our people are now based in our two towers and eight floors of modern office space. Situated in a prime position between Hammersmith and Kensington Olympia. These offices are more spacious than Knightsbridge, and they are open plan and flexible with lots of areas to be creative. THATCHAM Our state-of-the-art distribution centre is in Thatcham, West Berkshire. The site receives luxury merchandise from all over the world and services our Knightsbridge store, airport boutiques and expanding e-commerce operations. With automated processing, low bay areas, a modern mini-load system and brand-new warehousing vehicles, Thatcham’s activities are slick, smooth and of the highest standards.

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Candidate Brochure

Senior Engineering Manager

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1 VALUES We have five employee values that will show us the way. These Values are

Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for thoughtfulness, civility and care. We really care. About our people, our customers and each other. We believe there is great reward in going further, pushing for greater and exceeding expectations. It’s our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers. We act all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing. We are very proud of our trusted brand, our heritage and our store. We recognise it is our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something. We believe we are so much better when we work together. We really value teamwork. We celebrate all cultures, backgrounds and experiences, and look outward (as well as inward) for inspiration and ideas. We are not one voice, but many, aligned by our values but free to be ourselves.

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the behaviours and ways of working that we attach the most importance to at Harrods. We use our Values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders.

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Candidate Brochure

Senior Engineering Manager

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At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

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Candidate Brochure

Senior Engineering Manager

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POSITION PURPOSE • Responsible for all aspects of Mechanical Engineering at Harrods Knightsbridge. • To manage specific operational teams, namely: Refrigeration & Air-conditioning, HVAC, BMS, Plumbing and Water Management operations. • To provide a peer engineering overview of all projects undertaken within the Knightsbridge store and linked buildings, ensuring correctness of design, installation, commissioning and record documentation. • To become the Water Management’s ‘Responsible Person’ for Harrods Ltd. And any other specific responsible person positions. • Technical Support to all Harrods Divisions including those outside of Engineering and Facilities Management including Sustainability Committee and other cross- functional areas. • Critical member of the Facilities & Engineering Department Senior Management Team. • Leads a Duty Management Team with responsibility for the team when on rota.

JOB DESCRIPTION

Job Title:

Senior Engineering Manager - Mechanical

Location:

Based at Harrods in Knightsbridge

Reporting to:

Head of Facilities

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Candidate Brochure

Senior Engineering Manager

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JOB DESCRIPTION

PRINCIPLE ACCOUNTABILITIES • Lead and manage all aspects of the Mechanical Engineering function.

• Liaise with other managers within the store for matters relating to; temperature control, and environmental conditions. • Set and manage PPM schedules, including a continuous review of procedures and periods. • Set clear actions and objectives for staff and monitor through regular meetings and appraisals. • Support other project teams providing information related to existing services and project strategies. • Manage the development and execution of engineering projects when called upon. • Undertake peer reviews of O&M manuals and record information and track the status. • Maintain accurate engineering drawings through a CAD operator, ensuring that all project information is transferred onto the master drawings. • Undertake surveys of existing engineering services and documents. • Manage talent/succession planning and ensure the team is resilient.

• Assist in setting capital and revenue budgets; manage own budgets once set. • Develop engineering strategies to help ensure the resilience of the department. • Provide a peer overview of building service performance and feedback to the relevant teams. • Review operations/systems/infrastructure to optimise performance and efficiency. • Develop, get approval for and implement solutions where required, in parallel with operations. • Liaise with other operational teams to develop/implement integrated strategies. • Provide assistance to project teams in respect to existing services and project strategies. • Provide a peer overview of projects to ensure correctness of design, installation, commissioning and record documentation in relation to Harrods own specification. • Integrate / coordinate any strategic engineering upgrades into projects; including: Sprinklers, Refrigeration & Air-conditioning, Electrical systems, pipework services and controls. • Establish and maintain the Harrods Engineering specification. • Management of Refrigeration systems, HVAC, BMS, Plumbing / Pipefitting and Sprinkler systems and the Harrods Water Management processes and procedures. • Monitor performance of operatives and managers and take action where necessary. • Project Management of specific engineering projects.

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Candidate Brochure

Senior Engineering Manager

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JOB DESCRIPTION

OTHER • Degree level electrical or mechanical engineer or qualified to a minimum HNC in a building services related subject – Preferably CEng or IEng or working towards CEng. • Minimum of 10-years’ experience in a building services management role, having a level of construction or project management experience. • Self- Motivated and able to work, and inspire a team to work under pressure. • Possess a good all round knowledge of building services in general, but especially electrical power, mechanical, water treatment and cooling tower operations, refrigeration, lefts/escalators, controls, heating, ventilation and air conditioning. • On a rota basis, provide operational engineering cover for weekends, bank holidays and late night store opening. • Be a great leader of teams, looking to continuously improve self, others and the department. • Represent Head of Facilities and other colleagues, maintaining the departments reputation.

KEY PERFORMANCE INDICATORS (KPI’S) • PPMs 95% Completion in month • Reactive Task Completion 90% within month • Staff turnover < 5% • Sickness Management