Head of Procurement and Customer Service - Keele University

Head of Procurement and Customer Service - Keele University

Appointment of Head of Procurement and Customer Service Leadership

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Contents

Introduction FromTheVice-Chancellor The Role Background Keele Statistics

Strategic Plan andVision An Education that Inspires How to Apply Equality, Diversity and Inclusion People Strategy Living and Working at Keele Employee Benefits

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INTRODUCTION FROM THE VICE-CHANCELLOR | 5

Introduction From The Vice-Chancellor

Thank you for your interest in Keele University. We have developed this brochure to provide job applicants with information about the University, its values and aims which we hope you will find useful and informative.

As we look ahead , Keele will be a University characterised by ‘aspiration and ambition’ – an aspirational destination for students and staff.

Keele has ambitious plans for its future growth and development, building upon its reputation as a research-led campus University with a broad academic base. We are large enough to have high impact and profile, but small enough to sustain our commitment to community and individuals. Whilst being rooted in its locality, the University is international in outlook and character and in the reach and impact of its education and research programmes.

If you believe you have the experience and qualities to contribute to the achievement of the University’s aspirations through its next period of development and growth, then I hope you will pursue your application.

Professor Trevor McMillan Vice-Chancellor

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Role Overview

The Role Head of Procurement and Customer Service

We are seeking to appoint to the important role of Head of Procurement and Customer Service. Reporting to the Director of Finance, the role represents an exciting opportunity to take leadership responsibility for the University’s procurement function and lead a transformation programme resulting in forming a centralised procurement team that offer a customer-focused service to Keele’s Faculties and Corporate Services departments. The successful candidate will have demonstrable experience of in a procurement role at a senior and strategic level with a large, complex organisation. Due to the opportunity to lead the procurement function at Keele through a transformative process we are seeking an individual that has a proven track record of leading procurement functions through change programmes that result in delivering improved customer experience, process efficiency and value for money to an organisation. We are seeking an individual with engaging interpersonal and communication skills and with a proactive and collaborative approach to working with colleagues across the University. You will lead a newly formed team, therefore exceptional leadership skills are essential.

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THE ROLE | 9

Main Duties and Responsibilities:

• Develop, implement and manage the delivery of the University’s sustainable procurement strategy that aligns with and supports the University’s strategic objectives. • Lead the development and implementation of procurement policies and system strategies to support e- procurement, tendering, contract management, spend analytics and supplier management. • Lead the development of new supply chains including small/medium enterprises (SMEs) to create greater competition and align the business to category management strategies. • Facilitate the development of positive relationships with new and current suppliers in order to meet the specific and/or specialist needs of departments. • Act as professional advisor in all matters relating to procurement; by maintaining and updating knowledge of professional, technical and specialist developments along with relevant legislation. Work Processes and results T he Head of Procurement and Customer Service will report to and work closely with the Director of Finance and will:

Other • Ensure compliance with Office for Students circulars, the University’s constitution, financial and procurement regulations, policies, applicable accounting standards and other relevant legislation. • Maintain an overview of National Procurement strategies at a Higher Education and Government level and implement change accordingly. Influence procurement strategy within the sector. • C ontribute to effective information sharing through meetings, visits, conferences and committees and preparation of reports and presentations, to follow through on discussions and decisions to keep internal and external stakeholders positively engaged. • Report to the Senior Executive team and respective committees as may be required from time to time to provide up to date status reports on procurement to include development, value for money and compliance to regulatory procurement requirements.

• Ensure all aspects of regulatory compliance are adhered to in regard to the respective Procurement Policies, ethical procurement and external requirements such as UK Public Procurement Regulations, and implement strategies that safeguard the University’s contractual and commercial risk. • Lead, develop and manage the senior procurement team with regular appraisals, objective settings, staff development support and mentoring in order to deliver an effective and efficient procurement service.

Monitor and report of value for money and provide clear evidence of cost savings. • Develop excellent and effective collaborative relationships with key stakeholders, external providers and other agencies to ensure strategic and operational needs are fully understood and incorporated. • Represent the university, chair as required and attend relevant meetings of the North West University Purchasing Consortium and its various groups as necessary and any other external body. • Monitor contractual arrangements with suppliers, develop and lead on negotiation strategies aimed at securing the best possible terms and conditions for the University, acting as lead negotiator as required. • Ensure that financial appraisal, life cycle costing and business case development techniques are carried out where necessary to assist in refining the procurement value proposition. Take an active lead on major investment projects suggesting a variety of options suitable for their efficient delivery when required. • Produce accurate and timely procurement related financial monitoring reports, analysis of spend, statistical returns, management information and other reports as required.

• Devise and prepare the annual Procurement Report for presentation to Senior Management. • Liaise with i nternal and External auditors as appropriate to minimise risk to the University and demonstrate adherence to good practise. • Ensure that the University e-Procurement systems are managed effectively, including system upgrade testing, the development and administration of catalogues, direct access to supplier web pages and the development of e - i nvoicing. • Ensure that adequate e-Procurement training facilities are available and delivered at regular intervals, providing interim support and training to new members of staff.

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THE ROLE | 1 1

Main Duties and Responsibilities:

Supervision / Staffing • Lead, manage and develop the senior procurement staff.

Personal Development / Performance • Demonstrate a commitment to continuing Personal/ Professional Development. • Ability to observe and define priorities and timetables in the achievement of strategic and operational objectives. • Adhere to the University's environmental policy and procedures and seek to promote environmental sustainability within area of responsibility. • Maintain and improve operational efficiency and quality of service of own area and across the department to enhance operational effectiveness.

Equality, Diversity, Health and Safety and Strategy • A strong commitment to the principles and practice of equality and diversity. • Thorough understanding and application of the Dignity and Respect Framework. • Take reasonable care of the Health and Safety of yourself and that of any other person who may be affected by your acts or omissions at work. • Co-operate with Keele University in ensuring as far as is necessary, that Statutory Requirements, Codes of Practice, University Policies and Departmental health and safety arrangements are complied with.

Team Work • Able to work within an office or home environment, as part of a team of professional support staff.

• Able to work in cross-functional teams with all levels of staff.

Communication / Documentation • Communicate effectively across a wide range of audiences. • Liaise, establish and maintain positive links with external agencies and providers. • To adhere to regulations and procedures relating to >Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14-15 Page 16-17 Page 18-19 Page 20-21 Page 22-23 Page 24-25 Page 26-27 Page 28-29 Page 30-31 Page 32

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