Hospitality Review Oct 2016 - Digital copy

Hospitality Review Oct 2016 - Digital copy

HospitalityRe view The Official Journal of the Tasmanian Hospitality Association October 2016

IN THIS EDITION: * THA and TasTAFE Awards for Excellence * Redlands Distillery moves into Dysart House * Tasmanian Micro Brewfest showcases Tasmania’s boutique brewers

Corporate Partners

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• BOC • Premium Beverages • Tasmanian Hotel & Catering Supplies • Vanquad Vending • Beovista • Thirsty Camel • Collins SBA • JobNet • Zoo Business Media • Hydrokleen •WT House Betta Home Living • Lion Dairy & Drinks • Parr’s Heat Pump Centre

• Fun Box • Knight Frank • PPCA • Workskills • Samuel Smith & Son • Red Bull • Tas Water • Oakley Textiles • CRE Brokers • Aus Labour & Recruitment

• Commonwealth Bank • National Australia Bank • Westpac Bank • ERM • Entertainment Publications • Europcar • Qantas • The Smiths Snackfood Co • Small Business Safety Systems • First Aid Training Tasmania

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Hospitality Review

CONTENTS

Regulars:

2 3

President’s Report

General Manager’s Report 5 Key Events in Tasmania 6 Membership - Redlands Distillery 9 Industrial Relations 10 Industry Skills and Workforce Development 12 [THAT] Foundation 13 Premier’s Report 14 Opposition Report 23 Business Events Tasmania 25 Tasmania Police 28 Tourism Tasmania

Features:

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THA & TasTAFE Awards for Excellence

31 THA Events in October 35 Tasmanian Micro Brewfest showcases Tasmania’s boutique brewers

CLUBS T A S M A N I A

Established 1839

October 2016

3

PAUL JUBB State President President’s Report

BACKPACKER TAX INDUSTRY VIEW

The Tasmanian Hospitality Association (THA) is the peak industry body for hotels, accommodation, restaurants, cafes & catering and clubs in Tasmania. The THA is the Tasmanian branch of the Australian Hotels Association (AHA) and Tourism Accommodation Australia (TAA) national bodies. Below is our industry press release from government on backpacker tax.

Australia’s peak accommodation bodies, the Australian Hotels Association (AHA) and Tourism Accommodation Australia (TAA) welcomed today’s decision by the Federal Government to reduce the tax on Working Holiday Makers (WHM) from 32.5c to 19c along with a $10 million promotional fund aimed at revitalising the sector, but said the imposition of a $5 increase in the Passenger Movement Charge (PMC) was counter‐productive. Under the original proposal, which was scheduled to come into force from 1 July 2016, working holiday makers would have been treated as non‐residents and taxed at 32.5% from the first dollar they earned. They will now pay 19c/dollar instead of 32.5c. AHA and TAA also welcomed the increase in the age limit for Working Holiday Makers from 30 to 35, and the reduction in the WHM visa fee from $440 to $390, measures that TAA had strongly advocated for a number of years. In the latest International Visitor Survey (IVS) figures backpacker nights declined 6.5% and expenditure 1% in the 2015‐16 year, despite overall growth of 10% in international visitor arrival to Australia and 14% growth in visitor expenditure. “AHA and TAA made a strong submission to the Federal Government arguing that the tax hike would provide a major disincentive to working holiday makers at a time when the industry was already experiencing shortages, particularly in regional and remote areas,” said Chair of Tourism Accommodation Australia, Mr Martin Ferguson. “We would have preferred a complete removal of the tax increase, but this is offset by the reduction in visa charges and also the increase in the age limit for working holiday visitors. “In particular we welcome the decision to allow an employer with premises in different regions to employ a WHM for 12 months, with the WHMworking up to six months in two regions. This will allow far greater flexibility for hotel groups who have to take into account seasonality. “We also welcome the commitment to the $10 million promotional fund, but the Government’s decision to increase the Passenger Movement Charge by $5 is disappointing as tourism is Australia’s growth industry, and needs incentives to grow, not disincentives.” Tourism Accommodation Australia (TAA) represents the interests of Australia’s accommodation chains and individual members in the hotel, serviced apartment, integrated resort, motel and vacation ownership sectors. Servicing owners, operators, managers, franchises and other industry stakeholders, TAA is a division of the Australian Hotels Association, a federally registered organisation of employers representing hotels since 1836

KnightFrank.com.au

Informal tenders close Friday 21 October 2016 at 5pm Tahune AirWalk Arve Road, Geeveston

• Tahune AirWalk was established in 2001 and is one of Tasmania’s leading tourist attractions with over 74,000 visitors per year • Includes a 600 metre walkway and cantilever suspended above the forest canopy. plus two swinging bridges, an Eagle Hang Glider Ride, licensed cafe and visitor centre, 8 accommodation rooms, function centre, walks, picnic and barbecue areas • Operated under management - income exceeds $2.25 million p.a. • Owner wishes to sell the business, but not the fixed assets or land • Vendor will provide a long lease over the land and improvements encompassing 120 ha

Ian Reed 0419 670 501 | Scott Newton 0409 186 261 5 Victoria Street, Hobart 03 6220 6999 Knightfrank.com.au/3190771

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Hospitality Review

General Manager’s Report

STEVE OLD General Manager

Backpacker Tax - Government’s working holiday maker reform package

Lower taxes for working holiday makers • From 1 January 2017, lower the income tax rate for all working holiday makers to 19 per cent from the first dollar earned up to $37,000, with ordinary marginal tax rates to be applied from $37,001 onwards.

Foreign residents are not required to pay the Medicare levy. The above rates do not include the Temporary Budget Repair Levy; this levy is payable at a rate of 2% for taxable incomes over $180,000. The $80,000 threshold is increasing to $87,000 for the 2016-17 financial year; tax paid calculation is based on the $80,000 threshold. Tourism and flexibility initiatives • From 1 July 2017, reduce working holiday maker visa (subclass 417 and 462) application charges by $50 to $390. • Provide $10 million to Tourism Australia to support a global youth-targeted advertising campaign. • The Government is also allowing working holiday makers to stay with one employer for up to 12 months, as long as the second six months is worked in a different location. Compliance and integrity initiatives • Require employers of working holiday makers to register with the Australian Taxation Office (ATO) in order to withhold at the 19 per cent tax rate. – Employers of working holiday makers who do not register with the ATO will be required to withhold at the 32.5 per cent rate and may be subject to ATO penalties. – If an employer withholds at the 32.5 per cent rate, working holiday makers will have access to the 19 per cent rate on lodgement of their tax return. • Provide an additional $10 million funding to the ATO and the Fair Work Ombudsman (FWO) to establish the employer register and assist with ongoing compliance initiatives and to address workplace exploitation of working holiday makers. – The register will be made public, so that working holiday makers and other employers can identify if an employer is registered. Measures to offset the Budget impact of the proposals • Increase, from 1 July 2017, the Passenger Movement Charge (PMC) by a one-off amount of $5.00 (from $55.00). • Increase the rate of tax on the Departing Australia Superannuation Payment (DASP) for working holiday makers to 95 per cent, also effective 1 July 2017.

October 2016

5

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Hospitality Review

Key Events in Tasmania - October 2016 to December 2016 -

Oct 1 2

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2

8

25

* 2016 Tour of Tasmania 5-9 Oct Northern Tas

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* Leukaemia Foundation’s Light the Night Bonorong Wildlife Sanctuary

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* Great Chef Series Michael Luo

* Burnie Shines

1-31 Oct Burnie

Launceston

8

25

14

25 *

14

23

* The Unconformity 14-16 Oct Queenstown

* Seafarer’s Festival

* Hobart Brewing Co Presents Oktoberfest 2016

*

* North East Rivers Festival

14-23 Oct Derby

Bellerive

Hobart

30

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Nov 4 22

8

16

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* Tasmanian Youth Orchestra Spring Concert

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* King Island Golf Open

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4-6 Nov King Island

Hobart

4

10

12

22

Jul 15 13

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* Tasmanian Breath of Fresh Air Film Festival 10-13 Nov Launceston

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* Australia vs Sth Africa Test

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* Festival of Roses

12-16 Nov Blundstone Arena

Woolmers Estate

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5

13

26

19

26

* Bicheno Food & Wine Fest

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* Tasmanian Youth Orchestra Christmas Concert Hobart

* Highlands Bushfest 19-20 Nov Bothwell

* Stan Siejka Launceston Cycling Classic

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Bicheno

26-27 Nov

Dec 11

6 *

* Clarence Christmas Concert

.... the place to be

Charles Hand Park

Photos appear courtesy of Tourism Tasmania and NMFC

October 2016

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Membership Report ANTHONY MCCONNON Tasmanian whiskey is now a well sort after product and is winning awards world wide. Recently, Redlands Distillery who in November last year moved their operation to Dysart House in Kempton, became a member of the THA. Last month I had the pleasure of spending some time with Redland’s Emma Alessandrini who gave me an insight into how the business came into existence, their thoughts on the industry and what the future holds. Redlands Distillery started its life on the banks of the river Plenty in November 2012. After many months of planning and with the guidance of none other than Bill Lark, the God Father of Australian Whisky, the first barley was sown onto the fields of Redlands Estate. Being the first single malt distillery to floor malt, onsite, it took a little while to work it all out. The first batch of barley was harvested in February 2013 and was then steeped, malted and kiln dried. After being kiln dried in a custom made kiln (designed and manufactured in Tasmania) the first mash was made in March 2013 by Redlands only staff member at the time – Dean Jackson. Jump forward a few years and Redlands was ready to release, launching their first whisky in August 2015. Shortly after Redlands Estate sold and Redlands Distillery thought this was a great opportunity to find a new home which would Give us a history lesson on Redlands and how the operation ended up at Dysart House.

allow it to expand, as we had outgrown our premises. In November 2015 Redlands Distillery found a new home at Dysart House in Kempton and re-opened the cellar door in June 2016. How important is it to the business that you are a “paddock to bottle operation” The Redlands paddock-to-bottle process is very unique and quite time consuming but we believe that the additional control we have on barley allows us to craft a distinctive and exceptional spirit. We believe that quality products are created using locally sourced ingredients. By growing our own barley we are not only reducing our carbon footprint but we are also supporting local businesses and have the luxury of selecting our preferred barley type to produce our single malt spirit. Is whisky the only product Redlands produce? We make a variety of products at Redlands including Brandy, Apple Liqueur, Apple Schnapps, Lavender Malt and New Malt. Our apple spirits are made by distilling Tasmanian Apple Cider, this gives us a lovely rich, natural apple flavour. Our schnapps is made in a European style and really packs a punch as it is 55% alcohol, but is surprisingly smooth. It is served in a mason jar with an apple – which is delicious finely sliced and served with Tassie blue cheese. Another favourite is our Lavender Malt. We soak handpicked Tasmanian lavender heads in our single malt spirit and sweeten it. The Lavender flavour is surprisingly subtle, by using lavender heads rather than essential oil we avoid the bitterness Lavender can create. How important is it to you to work with other local distillers and share knowledge The Tasmanian whisky industry is built on shared knowledge, we enjoy working with other distilleries

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Hospitality Review

Where are your majority of visitors coming from? We love the diversity of our visitors, some have visited from just down the road, and others have flown internationally to get to us. On weekends we have found people are looking for new things to do, locals from around Tasmania have been dropping in to see what we have been up to; enjoying our country style kitchen, leather chesterfield couches, distillery tours and of course tastings. What’s the next big goal for the business? Our main focus at the moment is getting our new distillery built. It has been a slow process however there is no ‘how to’ book on building distilleries in Tasmania so we have had to work most of it out ourselves. Our new stills are currently being built in Derwent Park (we like to keep things local), receiving them will be very exciting. What’s the funniest thing which has happened within the business since moving to Dysart House. When we first moved into Dysart House we had heard rumours of the house being haunted and we were all on high alert for any signs of ghosts. We had been speaking with the contractors who helped renovate the property, to see if they had seen anything. Nothing. A week later our Business Manager Robbie decided to play a trick on them and snuck up on them playing the theme music from the exorcist. The look on their faces was priceless. If the state government could change three (3) things for the benefit of the industry what would you suggest they should be? Setting up an appellation to protect the Tasmanian Whisky brand is essential. Tasmanian distilleries have worked hard to gain their reputation for making some of the best whisky in the world. It is important that people claiming to produce in Tasmania are legitimate and that they are not just feeding off the popularity of Tasmanian whiskies. The TWPA (Tasmanian Whisky Producers Association) are currently working to establish an appellation which will hopefully be written into legislation. The rate of excise paid by distilleries is much higher than that of wine makers and brewers. In fact it is the highest form of excise tax in Australia. It is hard for a young, growing industry to cover these costs. It would be great to see the State Government put some pressure on the Federal Government to bring the rate of excise for distilled spirits into line with other alcoholic producers. We are also looking forward to road signage for the Tasmanian Whisky Trail being approved by the Department of State Growth. The signage will allow visitors to the state to easily find distilleries while they are travelling, similar to the signage found for wine regions.

and showcasing their spirits in our cellar door. The great thing about the Tasmanian whisky scene is that we are all friends, each distillery has their own unique character which means we are able to co- promote so together we can grow Tasmania’s whisky reputation. You run a distillery school…..wow!! Our distillery school is designed to help people who are looking to set up their own distillery. In the same way that Tasmanian distilleries support each other, we are keen to share our knowledge with up and comers. There is a lot more than meets the eye when it comes to running a distillery. We want people to have a hands-on introduction to distilling, so they understand the entire process and can see how much work (and cleaning) is involved. Our course runs for three days and includes information on wash production, distillation, barrel preparation, ATO and excise payments, production schedules and projected forecasts. We even help people apply for their own distilling licence. What plans do you have for the property? We are quickly running out of space in our bond store and distillery (set up in the old 1840’s stables) so we have started plans to build a new distillery in the paddock adjacent to Dysart House. This will allow us to increase production and meet demands. Our current set up isn’t producing enough spirit so we have ordered another two stills; 2000L and 4000L which will increase output dramatically. The most exciting part of our plans is the inclusion of a 120m2 malt floor. This will allow us to malt up to two tonnes of barley weekly. Have the awards started to roll in yet? We have only released 6 barrels over the last year or so, however we have been successful in being awarded a silver medal in the Chicago Whisky Awards 2016 for Best World Whisky. We have also won Silver in the Australian Distilled Spirits Awards in the Single Barrel Whisky category. Our unaged spirit also won an award in the same competition, winning bronze in the New Make Unaged Spirits category. How have locals embraced the business? We have been warmly welcomed by Kempton. The first things we realised is how strong the sense community was when we moved from our previous location end of last year. We have been overwhelmed with the support, so much so that we have teamed up with the Southern Midlands Council and the Greater Greenponds Regional Arts Group to celebrate the community spirit. The inaugural Artlands Exhibition was launched in September and showcases Southern Tasmanian artists with the theme of the Southern Midlands. We have received over 30 pieces, a fantastic result for our first year.

October 2016

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Hospitality Review

Industrial Relations Report

ALAN HOLLWAY Industrial Relations and HR Manager

It has been an interesting and busy time over the past 3 months in the IR/HR area. National Issues Update From a national perspective things are moving slowly in relation to the matters before the Fair Work Commission. The issues currently under consideration are: 1. Penalty rates – Fair Work Commission has sought further information however position has not changed. 2. Greater flexibility in relation to part time employment – submissions currently being made to increase the flexibility of part time employment; and 3. Annualise Salaries – 3 member full bench and hearings set for 5 to 7 December 2016.; and Matters that have been resolved are: 1. The ability to pay out Annual Leave; and 2. To accrue Time in Lieu. Please Note The THA Small Bytes emails sent to you will advise you of any resolved matters. If you can’t find them call us and we will update your details and send to you again. Please refer to our Small Bytes articles that have been emailed to you that provide the details on the resolve matters. If you cannot locate these please contact our office to ensure your details are correct so you receive important information and updates as they are distributed. Adverse Action Claims There are a number of businesses around the state that have had issues arise that relate to claims by employees (or ex-employees) for underpayment of wages, not being compensated correctly for breaks, failing to pay out leave and other entitlements upon resignation. A number of these matters were addressed in the last quarterly publication and members are encouraged to review this and what the business is doing to ensure compliance. If you find an error it is recommended you fix this sooner rather than later. Remember An employee (or ex-employee) has 6 years in which they can lodge an Adverse Action Claim for matters other than unfair dismissal. Fixed Term Contracts Recently a number of clients have benefited from a review of their workforce that has identified opportunities for employers to employ staff on a fixed term basis rather than as a casual. This has

resulted in a substantial cost saving to the business. What is a Fixed Term Contract?

A fixed term contract can be used where the work offered is for a fixed duration. It has a clear start and finish date and may be related to a specific event. For example employment of people for a special project/event or to cover Long Service, Maternity or long term Sick Leave. Employees under these contracts have the same entitlement as a permanent employee as they accrue leave on a pro-rata basis. Consequently they are paid the same as a permanent employee and are not paid a casual loading.

Type of Fixed Term Contracts An employee may be employed as full time or part time on a fixed term contract

Termination of a Fixed Term Contract All fixed term contracts should have a nominated end date. Special care needs to be exercised in the development of the contract where there is no definitive end date as the work may be subject to funding or dependent upon things outside of the employer’s control. Even though the fixed term contract specifies an end date it is recommended that Employers reconfirm this as the nominated date approaches. If the employee is not re-hired at the end of their fixed term, task or season they are not eligible to bring forward an unfair dismissal claim. If however a person is given a number of consecutive Fixed Term Contracts it is highly likely that it will be determined that the employment relationship is ongoing that may provide the employee with access to unfair dismissal or eligibility for a redundancy. What happens if I need to extend the Contract? Fixed term contracts can be extended by written agreement by both parties. The general rule of thumb is that the contract should only be extended once, normally no more than the length of the original contract. Continuous extensions or providing continuous new contracts has been deemed by Industrial Tribunals as being continuous, ongoing employment and the employee may have the ability to lodge a claim for unfair dismissal or payment of a redundancy.

Remember Contact the THA if you wish to renew or reissue a Fixed Term contract so as to avoid an unfair dismissal or redundancy claim.

Continued on page 27

October 2016

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Industry Skills and Workforce Development STEPHEN LONG Industry Skills and Workforce Manager

The second round of THA Industry Group meetings were held in late July/ early August. Attendance was a little disappointing in a couple of areas. Many thanks to those that attended. These meetings were responding to issues raised in the first round and to address some of the issues around engagement that are in our Workforce Plan. Huge thanks to our stakeholders that gave their time and effort to inform the attendees:

Beacon Foundation- Lynda Mc Kay, Kim Upton and Rose Fishwick Colony 47- David Goldstone and Catherine Long, Lisa Lucas, Berni Chapman

Mission Australia – Colleen Hooper National Joblink - Lisa Amerikanos Outside The Square Solutions - Kirk Pinner Ashley Institute-of Training - Carolan Anderson & Monica Carter Skills Tasmania – Susan Bayley-Stark, Bec Evans, Bridget Hiller, Imogen Fullagar, Ingrid Andersen White Lion- Barb Walters, David Barnes, Karla Grant, Jodi Jones Wise Employment- Alexis Smith & Debbie Mc Naughton, Claire Williams & Dale Perry Workskills- Adam Newton

From round one of Industry Group meetings we developed a Workforce Plan. The meetings confirmed established views and gave us more to think about. Importantly, we recognised a major opportunity with School Based Apprenticeships and Traineeships that can set the industry up for the future – don’t be misled by the naysayers the SBA system is now better and developed to assist all the stakeholders towards successful completions and career development. We believe it is the way of the future. So two successes – a Workforce Plan like we have never seen before, and suddenly everyone is talking about School Based Apprenticeships – wasn’t there two months ago – the input and understanding from industry is changing the dynamic and giving students and the industry a better outlook for the future. So what happened at the second round of meetings: Face to face with: • Employee Groups – Job Active, Not for Profits, Disability, Commonwealth Department of Employment The Presentation There is a recognition now about what these groups need to supply to the industry and what support needs to be available. The take home message is that, particularly from Not for Profits and Disability, that support does not stop once the support period expires (6 months) – venues can go back to these groups if one of their placements gets into strife. It’s in the group’s interest to ensure successful placements so continuing support is available.

THA Comment THA has started working with a group of JobActives and Not for Profits with Outside the Square Solutions providing Skill Sets training to these bodies. The JobActives are teaming up to provide smaller, more suitable cohorts of employees and we have traction on this in the South and the North of the State. A work in progress, but a good beginning. • Update on Education focus and how we are doing The Presentation Great presentations by My Education and Beacon Foundation. Focus on careers, Ambassadors and work experience to make more students aware of the industry as a career and to inspire the “right” students into the Industry. My Education presentation well worth experiencing and our ongoing relationship with Beacon is extremely valuable. THA Comment Good work starting to happen with Beacon and My Education and our Ambassador fleet continues to grow and kick goals. Need to discuss issues with Government and get resolution to distance and isolation issues with School based Apprenticeships and other matters. • Skills development, particularly in Regional Areas Our desired outcomes: Major, major issue – discuss what we are trying to do – guide, lead, let us know if you agree or want to change. We want to have Skills Tasmania in attendance to listen to the issues, and to then inform about their regional skills

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Hospitality Review

development policy (if they have one).

• Informing Venues about policy, procedure and issues Our desired outcomes: Discussion about issues – what do you need, how do we deliver it. The Presentation Kathy Dwyer, delivered IR sessions that raised a number of issues and proved the point that we need to get more information out into industry. THA Comment THA needs to support venues with information about staffing and training issues. • Special Session on Industrial Relations Our desired outcomes: Information and debate about IR issues – follow up meetings arranged. The Presentation Great job done by Kathy Dwyer – lots of issues and good engagement. Kathy got lots of work out of this – success. THA Comment IR is an important part of why venues become members. THA needs to get more sessions with an IR bias out there for Members. THA continues to be active in many areas dealing with workforce skills and development and things are changing, albeit slowly in some cases. We hope over the next month or so to engage directly with the Premier and Ministers about our issues and changes we need to resolve to get the outcomes we need.

The Presentation Not a lot to report – scarce number of stakeholders went to the regions and a real issue for the industry. THA Comment An issue we will continue to pursue with Governments – State and Federal. Simply not good enough. • Customer Experience Program and training outcomes The Presentation Venues are participating – 200 this year. Soon to have our Validation Certificate ready to display for venues completing the assessment process THA Comment Having some issues with training component following inability to negotiate an agreed and low cost outcome with TasTAFE and now involved in working through Government Training Systems for an outcome. Industry needs training out there that is accessible to all venues, relevant and at a low cost –we are focusing on increasing participation but systems are based on accreditation, this can be expensive and time consuming – this gives us some issues we are negotiating our way through. The THA focus is on identified need driving the delivery system (business focus) – this may mean only a small amount of a Unit of Competency begin required and this is not catered for by the current system. More to follow.

October 2016

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CHRIS SYMONS Chair from the chair T.H.A.T Foundation is now starting to become better known within the community and as such, the number of requests for funding is increasing every month. It is heartbreaking whenever we have to knock back a request for funds which makes it even more important for the industry to continue supporting the foundation in any way they can. T.H.A.T have now donated over $45,000 dollars to children in need and every donation has made significant impact on children and their families. On behalf of all these recipients I would like to thank you all for your support. Donations Over the past two months we have supported two more children doing it tough. Riely suffers from Short Gut Syndrome meaning he loses a varying amount of fresh blood in his stools on a daily basis. He needs to be taken to hospital for a blood test whenever he is tired and looking pale, regardless of when he last had blood or Iron as he is at risk of unpredictable drops in his haemoglobin and urgent blood transfusions. Sometimes, his haemoglobin is fine and he is pale and tired for another reason, (poor sleep or a simple cold

strip and know immediately if he needs to go into hospital or stay home safely and get some rest. It will also benefit him when he is feeling well but away from home to be able to do a routine check on his heamoglobin and not have to search out a local hospital or pathology service when he could be enjoying his good days. George’s Illness was first detected the week before Easter when George had what they thought was gastro. After ten days with no improvement and a huge weight loss, his parents asked for a second opinion which they received, followed by a MRI scan on Good Friday 2016 that showed George had a very large stage 3, Level 4 cancer tumour on the base of his brain stem. George only turned one on April 22nd this year and by this time he had already started chemo. George has completed four rounds of chemo so far and each one of them has had complications. George has struggled a lot through his treatments being so small and so young. His heart has caused his family many a scary night, with many blood transfusions needed daily to keep it pumping. The current chemo is so toxic that George needs to be bathed every five hours and all bedding and clothing destroyed. The chemo is burning him as the chemicals come through to his skin which is why he needs to be bathed so often.

coming on) and sometimes he does indeed require another blood transfusion earlier than anticipated.

Apart from the obvious emotional cost to the entire family, the financial cost is huge and ongoing with the continued treatments and therapy George will need. Living in Melbourne is not cheap and at the same time they need to continue paying all their bills back here in Hobart, including the family mortgage. The therapy George will need to teach him to eat again, walk and talk is not all available here in Tasmania. The focus is to ensure they can keep their family home in Howrah so the children have the security of being able to return to their own bedrooms after travel to Melbourne for treatments. If you know of any children requiring

assistance and/or are able to support with donations please do not hesitate to contact me (0408 075 734 or [email protected] ) or one of the other board members to discuss if we can assist.

With T.H.A.T supporting the purchase of his own Haemacue-Radiometer, this will improve Riely's quality of life enormously. It is a straightforward machine, like a Blood Glucose monitor, used by diabetics for their blood glucose, only for measurement of haemoglobin. This way, Riely can do a simple fingerpick drop of blood on a test

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Hospitality Review

Premier’s Report

WILL HODGMAN Premier and Minister for Tourism, Hospitality and Events

The Tasmanian Government has been working hard to support a growing, vibrant visitor economy. I am proud to say that we have continued to see strong, sustainable growth since the launch of T21 – The Tasmania Visitor Economy Strategy 2015-2020 in November last year. Our tourism industry is critical to the economy. We set a target to attract 1.5 million visitors to Tasmania by 2020 and we are on track in achieving those targets. In the year ending June 2016, visitor numbers were up to 1.17 million visitors (from 1.15 million in the previous year). Visitors are staying longer and spending more when they are here. Last year visitors to Tasmania stayed an average of almost nine nights and spent $2.05 billion dollars. It is through the support of industry and bodies such as the Tasmanian Hospitality Association (THA) that we will achieve our goals. The THA plays an important role both as stakeholder and partner in helping Tasmania to achieve sustainable visitor growth. It does this through representation on the T21 Steering Committee and Advisory Council and through numerous other activities including:

inaugural mission to India assisting the Government to harness emerging tourism and trade opportunities for Tasmania; · participation in the development of the recently released Tasmanian Visitor Engagement Strategy ; · engagement with the Government to make sure that any changes for the sharing economy are balanced and sensible; and · the roll out of the Great Customer Experience program to provide visitors with the best, most friendly Tasmanian service and the freshest of products. I would also like to extend congratulations to the recently announced winners of the Tasmanian Hospitality Association Awards for Excellence. The night was a great celebration of our hospitality industry and testament to the professionalism of the THA. As we continue to work together I am confident we will see more great achievements within the hospitality sector and the visitor economy.

· hospitality industry members joining the Government’s

W orkskills has been delivering em- ployment services on behalf of the Australian Government in Southern Tas- mania for over 30 years. We understand the needs of local industries and employ- ers. Workskills has the staff with the skills, experience and networks to assist em- ployers in all sectors with their staffing and recruitment needs. We have offices at Hobart, Glenorchy, Bridgewater, Rosny and New Norfolk and Outreach services to Huonville, Sorell and Triabunna and we can adapt and tailor solutions to meet your individual needs. Phone: 6262 5400 Email: [email protected] Website: workskills.org.au Contact us

We can:  Prepare candidates to gain the skills, qualifications, tickets or licences required by industry prior to employment

Workskills. We’re here to find the people you need.

 Screen candidates and refer suitable candidates to you

 Provide assistance with interviews and pre-employment checks if required

 Provide Post Placement Support for up to 26 weeks to assist with our candidates’ transition into employment (e.g. training, tools or equipment)  Inform you about Australian Government wage subsidies available to assist you with the initial start-up costs of hiring a new employee

Right Person. Right Job. Right Fit. At no cost to you!

October 2016

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SCOTT BACON Opposition Spokesman for Tourism and Hospitality Opposition Report

This year’s THA and TasTAFE Awards For Excellence not only made for a great night’s entertainment, but were a reminder of the depth of talent across Tasmania’s hospitality sector. I would like to congratulate Steve, Leanne and the rest of the team who helped bring together a terrific event. It was a pleasure to sit back and see businesses from every part of the state rewarded for their commitment to excellence, along with employees in the sector who go above and beyond every day. It was terrific to see Tony Watson from the New Norfolk Hotel recognised with the Premier’s award, alongside long-time industry identities Lyndon Adams and John Licandro. Congratulations too to Chef of the Year DC Lim from the Glass House, Rising Star Samuel Graudins, Employee of the Year Varun Khetarpal and Apprentice of the Year Lauren Kinne. The rise of Tasmania’s hospitality sector has been built on hard working people who have dedicated themselves to delivering high quality experiences. From large operations like Wrest Point and the diverse team that continues to make it a success, to smaller businesses in regional Tasmania, we’ve got a lot to be proud of. The list of those recognised through the awards is a great snapshot

of the experiences visitors to our state enjoy. But it is just a snapshot, with hundreds of other great businesses and organisations doing positive things in the sector. I noticed on the night just how strong the comradery is between businesses. The encouragement between award winners, even those in direct competition with each other, was on display for all to see. I believe this sort of teamwork is one of the reasons for Tasmania’s success. By working together, quality has risen right across the state. This has been driven by the leadership of organisations like the THA who bring people together for stronger outcomes. I’m very confident about future growth and continued excellence in the hospitality sector and Labor’s committed to policy outcomes that will support the industry. We are particularly interested in ways to better support training initiatives to create a more highly skilled workforce. Well done again on a fantastic awards night and congratulations to the businesses recently recognised at a national level. The Beltana Hotel, The Shoreline Hotel and Frogmore Creek were all recognised among an impressive list of national award winners. It really is a golden age for hospitality in Tasmania.

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Hospitality Review

Hospitality Industry Awards Recognise “Excellence in Hospitality”

At an industry gala dinner at Wrest Point on August 29, the winners of the 2016 Tasmanian Hospitality Association (THA) and TasTAFE Awards for Excellence were announced. THA General Manager Mr Steve Old congratulated all the nominees and finalists with special acknowledgment to all the winners on the night. “The 2016 THA Awards for Excellence have once again recognised Tasmania’s best hospitality venues from around the state. The standard of professionalism and excellence is higher than ever before which is good news not only for guests in our venues but for the industry as a whole” “The THA Awards for Excellence for the first time ever were open to any venue in Tasmania, you didn’t need to be a member of the association to nominate which means all winners can truly claim to be the very best in their chosen category” “As far as I am aware, the THA is the only association in the country that truly represents the whole of the hospitality industry and has an awards process that encompasses the entire industry, whether a member or not, which is a reflection on the innovation and leadership that our association continues to display for the industry and state” “The awards night showcases how strong and important this iconic industry is to the Tasmanian economy and tourism in general with over 22,000 people employed in Hospitality in this state” “With Hospitality being the third (3rd) largest employing

industry in the state with around 10% of the workforce, it is vitally important to our state that we have a strong and vibrant industry” Mr Old said “Award nights are a wonderful opportunity for the industry to get together and celebrate and with a record of over 580 people in attendance, it shows the strong unity and support within the industry and association” Mr Old said. “It was fantastic to see industry leaders and legends such as Lyndon Adams, Tony Watson and John Licandro receive the accolades they deserved in front of their industry peers” Mr Old said “It was wonderful to announce our Employee of the Year winners as they will have the opportunity to travel to New Zealand in early October (11th – 13th) to attend the annual ‘Hospitality NZ Conference’ that includes a day long ‘Future Leaders’ session” Mr Old said “This is an exciting announcement for the THA and our industry as we start to forge a strong and prosperous relationship with our New Zealand counterparts – ‘Hospitality New Zealand’” Mr Old said

The AHA National Awards were held on September 19 and Tasmanian venues were once again successful on the national stage with Beltana Hotel taking out the Best Bistro - Regional award, Shoreline Hotel taking out the Best Retail Liquor Outlet award and, Frogmore Creek taking out the Best Restaurant - Regional award.

October 2016

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THA and TASTAFE AWARDS FOR EXCELLENCE 2016

Premier’s Award for Contribution to the Community Tony Watson – New Norfolk Hotel Hospitality Minister’s Award for Contribution to the Industry Lyndon Adams Bertie Tucceri Award John Licandro – Rialto Gallery Restaurant TasTAFE Apprentice of the Year Lauren Kinne – The Glass House Employee of the Year Varun Khetarpal – Mures Hospitality Industry Rising Star Samuel Graudins – RACT Destinations Chef of the Year DC Lim Tasmanian Wine List of the Year – Judge’s Choice Twelve Stones Restaurant Tasmanian Wine List of the Year – People’s Choice The Glass House Best Customer Service Cataract on Paterson Outstanding Achievement in Training and Workforce Development Vantage Group Best Marketed Establishment The Old Woolstore Apartment Hotel Outstanding Community and Service Achievement Tall Timbers Tasmania Best Environmental and Energy Efficiency Practice Pier 01 Best Outdoor/Non-enclosed Facility Cooleys Hotel

Best Guided Tour Experience The Tarkine Wilderness 4WD Adventure Tour - Tall Timbers Best New Tourism Initiative

Riversdale Estate Best Specialty Bar Grape Food Wine Bar Best Cafe Pier 01 Best Breakfast Venue Pier 01 Best Steak Restaurant The Astor Grill Best Seafood Restaurant Mures Upper Deck Best Asian Restaurant The Glass House

Best Indian Restaurant Annapurna Salamanca Best Specialty Restaurant Riversdale Estate Best Family Dining Beltana Hotel Best Restaurant in a Hotel or Accommodation Venue The Terrace Restaurant - Country Club Tasmania Best Stand Alone Restaurant Best Accessible Accommodation Zero Davey Boutique Apartments Best Hostel-Style Accommodation Montacute Boutique Bunkhouse Best Pub-Style Accommodation Kingston Hotel Best Mid-Range Accommodation Tall Timbers Tasmania Best Apartment Suite Hotel The Waterfront Wynyard/Coastal Pods Wynyard Best Superior Hotel Accommodation Islington Hotel Best Deluxe Hotel Accommodation Saffire - Freycinet Hotel of the Year - Regional Tall Timbers Tasmania Hotel of the Year - Metro Shoreline Hotel Restaurant of the Year Frogmore Creek Frogmore Creek Best Fine Dining Saffire - Freycinet

Best Bottle Shop Shoreline Hotel Best RSL, Sporting or Community Club The Bridport Bunker Club Best Meeting and Events Venue Hadley’s Orient Hotel Best Bar Presentation and Service The Formby Hotel Best Sports Bar

Tall Timbers Hotel Best Music Venue Wrest Point Best Gaming Venue Shoreline Hotel Best Wagering Initiative Derwent Tavern

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Hospitality Review

AHA NATIONAL AWARDS FOR EXCELLENCE 2016

BEST RETAIL LIQUOR OUTLET: SHORELINE HOTEL

Accepted by Debra and Darren Brown

BEST RESTAURANT - REGIONAL: FROGMORE CREEK

Accepted by Steve Old

BEST BISTRO - REGIONAL: BELTANA HOTEL

Accepted by Steve Old

October 2016

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THA and TasTAFE Awards for Excellence 2016

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Hospitality Review

Hotel of the Year Metro - Shoreline Hotel

October 2016

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Restaurant of the Year - Frogmore Creek

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Hospitality Review

Hotel of the Year Regional - Tall Timbers Tasmania

October 2016

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Hospitality Review

Business Events Tasmania STUART NETTLEFOLD Business Events Tasmania CEO

As we approach Tasmania’s traditionally busy conferencing and business events months, our small state is punching well above its weight in terms of the size and calibre of event that we are attracting. With a variety of conference facilities and a reputation for business excellence and innovation, we have seen Tasmania become a highly desirable international business events destination. For the tourism and hospitality sector, the peak conferencing months of September, October and November are so important in driving demand in the lead up to the peak months of summer. The success of this year’s business events season can be attributed to the strong collaboration between Business Events Tasmania, our key industry partners, all levels of government and our all-important Tasmanian Ambassadors who have been extremely influential in the State’s bid for major business events. In the last eight months, Business Events Tasmania has been involved in acquiring ten international conferences for Tasmania, including four events as a direct result of our Tasmanian Ambassador Program. These 10 international conferences will generate more than $14.6 million to the Tasmanian economy and bring more than 3,700 visiting delegates to our shores, plus partners. At the end of August we announced that Tasmania had won the XXXVI Scientific Committee on Antarctic Research (SCAR) Delegates Meeting and Open Science Conference 2020 and Council of Managers of National Antarctic Programs (COMNAP) AGM 2020. These Antarctic meetings alone will generate more than $6.4 million to the Tasmanian economy. The benefits to Tasmania in hosting international business events are far more reaching than just the economic boost. They provide us, as an industry, the opportunity to showcase our world-class tourism and hospitality products and services and importantly our state’s academic attributes and skills leading to improved trade relations, potential investment opportunities and intellectual capital. Upcoming business events September to December sees Hobart hosting a number of large events including a leading national bank conference (900 delegates), the Aged and Community Services Australia (ACSA) National Conference 2016, (700 delegates) and the Australian Neuroscience Society (ANS) Annual Meeting 2016 (850 delegates). In September, Launceston hosted the Australia's first Tri-Nut Conference and the Australian Forest Growers Conference 2016. The Tri-Nut conference is a combined event for the Australian chestnut, walnut and hazelnut industries and will bring high quality speakers from overseas, interstate and intrastate to present on topics of importance to all three industries. In November the city will host the Urological Society of Australia and New Zealand 2016 Conference, the OzCHI National Conference 2016 and the International Cities, Towns & Communities (ICTC) Society Conference 2016. As our major cities embark on a busy time for business events, I’d like to take the opportunity to thank those in the tourism and hospitality industries that work with and support us at Business Events Tasmania to fill hotel rooms, restaurants and our world acclaimed services during this shoulder season. If you would like to know more about how you can be involved, our Membership Manager Michelle Gilroy-Webb can be contacted on (03) 6231 1366. Collaboration key to success

October 2016

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Hospitality Review