HR L&D Developing Excellence Finalv3.1

HR L&D Developing Excellence Finalv3.1

Developing Excellence

Learning Catalog 2016 /17

HR Learn ing & Deve lopment

1

Contents

Welcome and Overview ......................3 HR Learning & Development .................6 Booking Information..............................7 Breakfast Bites.....................................8 Nominated Programs ............................9

Courses for People Managers .............. 28

The Performance Management Process............ 29

Evaluating Individual Performance ..................... 30

Objective Setting................................................. 31

Developing Others.............................................. 32

Core Courses for Individuals ............10

Courses for Developing Teams ............ 33

Negotiation Skills ............................................ 11

Teams & Customer Focus................................... 34

Persuasive Presentations............................... 12

Collaborative Working......................................... 35

Dealing with Conflict Assertively ..................... 13

Using MBTI to Develop Teams ........................... 36

Developing Resilience in the Workplace ........ 14

Design Thinking in Teams................................... 37

Emotional Intelligence..................................... 15

Time Management.......................................... 16

English Program .................................. 38

Constructive Conversations........................... 17

English Courses.................................................. 39

Effective Business Writing................................... 40

Business Skills for Individuals..........18

Introduction to Project Management .............. 19

Project Management Fundamentals............... 20

Project Management Professional.................. 21

Lean Six Sigma Yellow Belt............................22

Lean Six Sigma Green Belt ............................23

Introduction to Risk Management................... 24

Intermediate PowerPoint ................................ 25

Intermediate Excel.......................................... 26

Finance for Non-Finance Professionals.......... 27

2

2

Welcome and Overview

Welcome to our catalog of internal learning for 2016/17 This catalog provides information about the different types of learning programs we offer. Our programs are designed to assist participants to develop the skills, knowledge and behaviors associated with the successful delivery of work objectives. The options in this catalog have been developed to meet the learning objectives in the annual performance and learning plans, and feedback from individual departments on what they need to support staff development. We hope you find it useful. HR Learning and Development If you don’t find what you need? Where there is role-specific specialized learning needs that are not met by our internal programs, there are other options available. Managers can request approval for their staff to participate in a specialized learning program or event. Alternatively managers can discuss options for providing onsite and bespoke learning opportunities with their Performance and Learning Partners to address specific team or departmental needs. Many different ways to learn and develop Research shows that up to 70% of learning occurs from real life and on-the-job experiences. Activities such as working with colleagues, practicing work tasks and skills alongside someone with greater experience, and getting coaching and feedback from managers, are equally or even more powerful ways of learning and developing than formal courses and programs. Our learning framework provides other suggested ways to learn at work link here.

3

3

Orientation Welcoming new starters to KAUST and helping them become effective members of the organization as soon as possible is important to us. Orientation explains the University’s vision and values as well as providing useful information about working and living in KAUST. It also offers a great networking opportunity through meeting other new starters. Throughout the year, we also arrange short orientation programs and a networking lunch to which all spouses of our new starters are invited. Specialized Learning As mentioned in our welcome page, where a particular learning need cannot be met internally, managers can request approval for their staff to attend an externally provided learning event. Managers should complete the Specialized Learning Application Form on behalf of the individual, providing a clear business case for the request. Guidance and support is available from your Performance and Learning Partner and more information can be found here. English Language Program English is the working language at KAUST. We offer programs to improve learners’ level of English and develop their ability to work proficiently using the working language. We offer upper intermediate and advanced levels, each of which is divided into four courses. These courses focus on developing the English skills of non-native English speakers, with an emphasis on professional language and skills such as email writing and presentations. Further information on our English program can be found here.

4

4

e-Learning e-Learn@KAUST is our online learning resource which can accessed from the convenience of your desktop computer, laptop or mobile devices. Powered by Skillsoft, e-Learn@KAUST is a comprehensive learning tool that you can use at times that suit you and at your own pace. Available twenty four hours a day, our online learning site has been designed to complement internal programs, specialized learning opportunities and any informal work-based training that is relevant to your role. e-Learn@KAUST provides staff with access to a diverse library of content, including certified learning courses with access to online mentors, learning resources that can count towards CPD credits, and videos and support tools that can be used for individual and team development. You will find more information here. To access the e-Learn@KAUST log in page—click the image below.

5

5

HR Learning and Development The Learning and Development Team is committed to helping staff grow and develop personally and professionally. We support the achievement of the University’s goals by helping develop the capability of individuals, teams and people managers. We strive to assist staff to be successful in their jobs by enabling a supportive learning and development environment. Performance and Learning Partners Each department and faculty division has a Performance and Learning Partner. The partners are there to provide professionally qualified advice and support on any matters relating to staff and team development and performance. For contact details go to Meet the Team.

The Learning and Development Website Navigate around our website to find lots of additional information about Learning and Development at KAUST, and our performance management process.

6

6

Booking Information

To offer flexibility, the courses in this catalog are offered on different dates throughout the year according to demand. Bookings for the courses in this catalog are made via The Learning Center in the KAUST Portal.

Read the user-guide for information on how to apply for courses.

To watch a video on the booking process click here.

Click the image below to access the KAUST Portal.

7

7

Breakfast Bites In 2015/16 we ran our “Great Days at KAUST” workshops. To continue this theme in 2016/17, periodically we will offer short breakfast sessions that aim to help us all have more great days at work. For managers, there will be sessions that focus on the skills and practices that help build engagement within teams. For staff, we will offer sessions on topics and activities that can help you to drive your own engagement. From taking care of your own well-being to using creative strengths in finding solutions, these sessions will be a chance to explore, discuss and practice a range of engaging activities.

8

8

Nominated Programs

The Professional Development Program provides professional staff with increased self-awareness, insight and skills to develop themselves within the University and progress their professional goals. In addition to our shorter core courses, HR Learning and Development offers a number of programs for which eligible staff can be nominated. Nominations are prioritized to ensure a balanced representation from across the University.

Leading at KAUST develops the leadership and managerial skills of the participants to lead and coach their team effectively and build on existing knowledge in relation to contemporary management best practices.

Professional Presence Program focuses participants on creating professional impact by developing the awareness, skills and behaviors required in a variety of professional workplace situations.

Leading and Influencing through Authentic Conversations enables experienced professionals to enhance and strengthen their flexibility and skill in influencing people at every level within the organization.

Coaching for Performance enables experienced people leaders to strengthen the performance and growth of their team members and colleagues, through the use of highly effective coaching skills.

9

9

CORE COURSES FOR INDIVDUALS

Our core courses for individuals provide opportunities to develop a range of communication and interpersonal skills which are aimed at making you more effective in your role.

10

10

Negotiation Skills

Course Overview Negotiation is something we all do every day. This workshop examines the different contexts in which negotiation skills may be used. A practical and interactive workshop develops the key principles of negotiation in the morning sessions. The afternoon sessions provide opportunities to practice the tools and techniques that have been learned.

Course Objectives

Content

 Define the characteristics of effective negotiation

Differentiating negotiation and non-negotiation activities



 Clearly recognize a negotiation situation

 The Four Phase Model for Negotiation:

- Preparation - Discussion - Proposal - Bargaining

 Describe some techniques that help prepare and close a negotiation  Identify and practice the different skills of being an effective negotiator

Negotiation skills



Team roles and responsibilities



Participant Profile

Closing techniques



This workshop is for any member of staff who has to negotiate within their role.

Keeping track



Duration

Prerequisites

One day

None

11

11

Persuasive Presentations

Course Overview Presenting can be stressful, but it doesn't have to be. Knowledge of your subject and audience, as well as the application of a set of skills, behaviors and best practice will dramatically improve your ability to deliver presentations. This course will help you develop confidence in presenting by providing you with time-tested techniques.

Course Objectives

Content

 Deliver persuasive presentations that meet the needs of the audience  Describe how to design an effective presentation  Practice techniques that help develop the confidence to deliver to a range of audiences  Identify how to build rapport with the audience

 The qualities of an effective presenter

 Planning and structuring a presentation

Setting clear objectives



Choosing and using visual aids



 Body language and presentation style

Duration

One day

Participant Profile

This is an intermediate-level workshop focused on helping staff members who present regularly. Class size is limited to six.

Need new- photo

Prerequisites

None

12

12

Dealing with Conflict Assertively

Course Overview Conflict is a natural part of work and organizational life. Well-managed conflict can produce benefits and lead to positive changes, both in productivity and relationships. The course will provide the opportunity to explore the nature of conflict in the workplace and introduce strategies for managing it more effectively.

Course Objectives

Content

 Understand what assertiveness is and is not  Explore five approaches for dealing with conflict including your own preference  Be more confident in using a wider range of communication skills when faced with a conflict situation

What causes conflict in the workplace?



The positive side of conflict



 Understanding the dimensions of assertiveness  Non-verbal communication in relation to assertiveness and dealing with conflict

Five conflict modes



Participant Profile

Putting theory into practice



This program is suitable for all levels of staff who would like to develop their ability to manage conflict more assertively.

 Development plan to bring back into the workplace

Duration

One day

Prerequisites

Participants should be prepared to bring real examples from the workplace to work on within the workshop.

13

13

Developing Resilience in the Workplace

Course Overview The ability to cope under pressure and proactively manage stress is an important skill in today’s workplace. This workshop will help you to develop different strategies and approaches to managing stress by developing both a resilience mindset and lifestyle .

Course Objectives

Content

 Be more self-aware about how you are currently managing stress  Apply constructive thinking, behavioral and positive psychology approaches when dealing with stressful situations  Build techniques that can be practically applied to current and future challenges

A blend of practical exercises, tools and group discussion are used throughout the day to explore the development of resilience in the workplace.

Duration

One day

Participant Profile

This program is suitable for all levels of staff who would like to explore ways of building resilience and proactively managing stress.

Prerequisites

Participants should be prepared to bring real examples from the workplace to use within the workshop .

14

14

Emotional Intelligence

Course Overview We have all worked with colleagues we admire. Often when we reflect on what makes them extraordinary, it is the way they connect with people at a personal and emotional level. What differentiates them is their emotional intelligence.

Course Objectives

Content

 Understand what emotional intelligence means  Learn techniques to understand, use and appreciate the role of emotional intelligence in the workplace  Understand the different emotions and how to manage them

 History of emotional intelligence

Emotional intelligence defined



Emotional intelligence blueprint



Understanding emotions



Setting a personal vision



Duration

One day

Participant Profile

Individuals who want to understand more about how emotions impact on people and how their own behaviors may impact others.

Need photo

Prerequisites

None

15

15

Time Management

Course Overview This course aims to help participants make better use of their time .

Course Objectives

Content

 Understand and apply the concept and benefit of having SMART objectives  Describe the barriers to effective time management  Understand the habits you have that might get in the way  Understand some basic principles and techniques for prioritizing  Describe the importance of doing what matters

A blend of practical exercises, tools, group discussion and videos are used to develop your ability to manage your time.

Duration

One day

Make better use of time



Participant Profile

Any member of staff who would like to manage their time more effectively.

Need new photo

Prerequisites

None

16

16

Constructive Conversations

Course Overview Our engagement levels at work can be linked to the quality of our relationships that are, in turn, determined by the quality of our conversations. Through practicing the skills of constructive conversations you can take responsibility for driving your engagement, and improve your job satisfaction and performance.

Course Objectives

Content

 Practice the skills for having constructive conversations  Understand the balance of power in relationships  Know how to plan for a constructive conversation

 Identifying and practicing conversation skills  Non-verbal communication that enhances your message

 Models of types of conversation

 Essential principles of getting better conversational outcomes

Participant Profile

For those who want to develop the skills required to hold constructive conversations with colleagues and managers on a range of topics.

Action planning



Duration

One day

Prerequisites

None

17

17

Whether it is managing a project or budget, or using Excel to manage or present your >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42

Made with FlippingBook - Online magazine maker