Kelly Window And Door October 2018

Kelly Window And Door October 2018

111 Woodwinds Industrial CT, Cary, NC 27511 • (919) 461-0010 • www.kellywindowanddoor.com • OCTOBER/NOVEMBER 2018

Solving Problems and Giving Our Best

CREATING CONNECTIONS WITH OUR CLIENTS

S erving people well is our purpose here at Kelly Window & Door. Our success lies solely in the phenomenal outcome we give each of our clients, even when we fail. We work hard every day to prevent these failures and to immediately correct the rare mistakes that happen. Our team gives their all to offer the best customer service they can, making sure each and every one of our clients are happy with what they purchase. To achieve this, every team member spends hours in our training programs. The owner of our company, Mike Kelly, puts a lot of time and effort into these trainings to ensure that each of the employees at Kelly Window & Door serves our customers at our high standard for customer service. “We have a craftsman’s program where our installers go through extensive training,” Kelly notes. “We also have weekly leadership meetings where we seek out our reviews … Every time we head to a project, 98 percent of the time we do it right. The times we don’t, we identify the issues. We discuss them and work toward our goal to make up for those problems. Everything we do in serving people well goes back to our training.” During the extensive training, the trainees internalize serving people well, and soon, they’re doing it without a second thought. Our leaders put great emphasis on serving people well, which is brought up again and again throughout the training process until it becomes second nature. “It’s stuck in their brain,” Kelly says. The continued repetition goes from

being something the brain acknowledges to something the heart adheres to. Our employees want to serve people well, which helps create a connection between our clients and our team. However, it’s not easy to take the road less traveled. By serving people well, we know we have to hold up our end of the bargain. “You have to make sure you can live up to what you’re living by,” Kelly explains. “We admit that we’re not perfect and we’re going to fail from time to time, but when we do, we’ve got to run toward the issue as fast as we can to fix it and not stick our heads in the sand.” Kelly Window & Door approaches problems with a formula called IDS. When faced with an issue, our team identifies it, discusses it, and solves it. When a client is not satisfied with something we’ve done and calls in or emails us, our team steps up to the plate to face the problem head-on. “We quickly get in touch with the client who is having the issue,” Kelly says. “And we have a conversation with them to find out what went wrong. Then we address that problem professionally.” “HOWEVER, IT’S NOT EASY TO TAKE THE ROAD LESS TRAVELED. BY SERVING PEOPLE WELL, WE KNOWWE HAVE TO HOLD UP OUR END OF THE BARGAIN.”

Anyone can relate to the frustrating feeling when something goes wrong on a project. It’s even more aggravating when a company whose service is relied on is at fault. No one wants to go through these issues, especially when the company blames someone else for the problems they created. Kelly Window & Door refuses to approach any problem this way. “We want to make sure that we’re not blaming anyone else,” Kelly says firmly. “When something is our fault, we face up to it. We apologize considerably, and then we do something to fix it — it’s not just lip service.” We want to provide outstanding outcomes for our clients the first time. Every once in a while, something goes wrong. We don’t want it to happen, but when it does, we fix and resolve the issue. We serve people well, and we have the determination and resources to stand by what our team at Kelly Window & Door lives for.

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Referral

PROGRAM

Did you know that you could earn $100 for every friend or family member you refer to Kelly Window & Door? As long as your friend tells us that you referred them, we will send you a $100 check when they make their purchase. We have clients who have made some serious cash doing this! So when your friends mention that they need to replace their windows or doors, be sure to tell them that you recommend Kelly Window & Door!

Thank You All for Your Kind Words Here’s What Our Clients Have to Say

“If you are looking for quality windows and genuine interactions with a good, family-owned business, these are the window guys for you …All of our communication with Kelly was great; they are responsive and upfront about what is involved, and it’s very clear you are in good hands with them. I would recommend them to anyone who needs window work, and based on the quality and professionalism I encountered, they will be our go-to if we ever need doors. The new windows we got are great. When they are shut, we cannot hear the outside noise anymore, and when they are open, the adjustable screens are perfect for letting air in while keeping them out of reach of our pets’ claws. Great service, great product.”

“I thought you would like to hear what I just heard: I just had a group out to clean gutters and do some odds and ends. The guy who

was here was telling me how nice our windows look and what a great job someone did in putting them in. So thanks again to your company.”

–Mandy, Holly Springs, NC

“The windows look great, and we can feel the difference in heat retention already. The windows, which come with an excellent warranty, were expertly measured and installed. The installers were here on time each day, working in challenging weather conditions, and were knowledgeable and courteous. We plan to use them again for door replacement.”

–M & K, Cary, NC

–Jacqui, Pittsboro, NC

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Tolerate Drafty Sliding Doors No More How Is the Quality of Your Sliding Doors? T here are many homes throughout North mold. No one should have to overexert themselves to maintain their sliding doors.

home. We provide the best selection of sliding glass doors tailored to you and your home. Call us at 919-461-0010 or visit our website, kellywindowanddoor.com , to schedule a complimentary door consultation. Whether you visit us or we visit you, you’ll see firsthand how much energy efficiency and comfort you’ll gain by having your infuriating sliding door replaced.

Carolina built with sliding doors. Due to their popularity and relatively low price, the sliding glass door has become a common characteristic in houses across the Triangle. However, there is a problem with this trend — a large percentage of sliding doors in use are poor quality. Many homeowners may remember a time before purchasing a home when they lived in an apartment complex that had a less-than- impressive sliding door. People had to endure a constant struggle of keeping the comforts of home in and the forces of nature out. It’s unfortunate that the same low-quality door has been installed in many North Carolina homes. While there are many subpar sliding doors, there are also extremely well-built sliding doors available. These sliding doors are equipped with ball-bearing rollers that provide easy operability and are resistant to water infiltration, rot, and

If you have a low-quality, builder-grade door in your home that you’re constantly fighting against, don’t despair! Sliding glass door replacement is easy and affordable. You don’t have to suffer because of a door that’s difficult to open or close and continually lets air and water leak into your

Horseback ‘Headless’ Apples on Ingredients: • 16 very thin slices of pancetta (or cured, unsmoked bacon) • 2 pink lady apples • 3 ounces manchego cheese, 1/4-inch thick • Toothpicks for skewering

Hiring Announcement

Do you know someone who likes to work with their hands, loves to learn new skills, and loves to work outside? If so, an installation job with Kelly Window & Door might be just for them. Our installers receive industry-leading training as they work through our four-tier Craftsman Program. This program allows us to hire two kinds of installers: experienced and new. Experienced installers will be placed on the appropriate level of the Craftsman Program based on their level of expertise. New installers will start from square one and learn the art of window and door installation under some of the most skilled installation trainers in the industry. A job with Kelly Window & Door is not just a job — it’s a career. Excellent pay and benefits, an outstanding culture, and rewarding work keep our team members here for years. If you know someone who works hard, is smart, loves the outdoors, and is ready to take their career to the next level, please let them know about our opportunities.

Directions:

1. Core apples and cut each into 8 wedges. Remove rind of manchego cheese and cut into 2-inch sticks. 2. Heat a grill pan or skillet to medium-high. 3. On a cutting board, lay pancetta or bacon slices flat and place an apple wedge and piece of cheese in the center of each. 4. Roll pancetta tightly and skewer with toothpick. 5. Grill until cheese is melted and pancetta or bacon is golden and crispy, about 5 minutes. 6. Drain excess grease on a paper towel and serve hot.

Learn more at KellyQuality.com/jobs .

Inspired by Food & Wine magazine

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111 Woodwinds Industrial CT, Cary, NC 27511 • (919) 461-0010 www.kellywindowanddoor.com

INSIDE This Issue Serving People Well PAGE 1

Referral Program PAGE 2

Testimonials PAGE 2

Replace that Sliding Door! PAGE 3

‘Headless’ Apples on Horseback PAGE 3

Trick-or-Treating Safety! PAGE 4

HAVE A FUN AND SAFE HALLOWEEN! EVEN THE MOST FRIGHTENING GHOULS NEED TO BE CAREFUL

H appy Halloween, you goblins, ghouls, witches, and spooks! It’s that time of year again when kids and adults alike can dress up and roam the streets as their favorite heroes, frights, or princesses. While kids are eager to show off their outfits and fill their pillowcases with sugary treasures, it’s crucial to be aware of the potential dangers on Halloween night. PRACTICE STREET SAFETY Make sure your kids understand basic road safety. According to Safe Kids Worldwide, “Children are more likely to be struck by a vehicle and killed during Halloween than any other day of the year.” Before heading out for some good old- fashioned trick-or-treating, take the time to go over basic safety tips. Teach kids to look both ways before crossing, use crosswalks and

MAKE A PLAN Before heading out to trick or treat, create a plan and discuss it with every member of your family. This ensures that if someone in your group wanders off, they’ll know where to look for you or where to go. In case you’re separated, label your child’s costume with your name, address, and phone number. If your children are old enough to trick or treat without adults, make sure that their cellphones are charged and on them at all times, and schedule regular check-ins.

traffic signals, cross streets on the corners, and never run across the street. Making eye contact with drivers before walking in front of their cars is also a good way to make sure the driver knows the child is there. CHOOSE SMART COSTUMES Halloween wouldn’t be Halloween without costumes! They should be fun, but you can also make them safer by following a few simple guidelines. Add reflective tape to candy bags and costumes and wear light colors to stand out in the dark. Buying or making the right-sized costumes is also important. If they’re too large, they create a tripping hazard, and if they’re too tight, they can restrict movement. If your child wears a mask, make sure they can see out of it properly.

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