LeRoy Peterson Law - January 2022

LeRoy Peterson Law - January 2022

A Fresh New Year Perfecting Processes, Procedures, and Communication in 2022 www.LeRoyPetersonLaw.com 402-718-8888 January 2022

2022 is here! A new year brings the promise of a refreshed tomorrow with new goals in place to better serve our clients. I always value the new year because it gives us, as a firm, the opportunity to do a rearview mirror check to look at where we have been, analyze our accomplishments and setbacks, and put a plan in place to grow and refine our practice. In December, we cleared out a week and had no production or client meetings. Instead, we gathered as a team to build our processes, procedures, and communication to better serve our clients. This year, our goal is to improve our clients’ experiences by working on our efficiencies and communicating expectations upfront. By implementing our goals, we’re also hoping to grow the number of clients that we can effectively assist in 2022. Every January, I look at the new year as an opportunity to refresh and restart — to breed some new, positive energy. Even though it’s just another day in another month, there’s something about turning the calendar over that provides an opportunity to energize, engage, and improve on many aspects of life both personally and professionally. In 2022, I hope to refine the way we assist our clients. At LeRoy Peterson Law, we are committed to helping our clients and their families to navigate through some of the most stressful and heavy challenges they face. Our goal is to prepare them for these events. When it comes to estate planning, many individuals often put it off. Our goal is to always assist them through the planning and execution process as efficiently and effectively as possible. Many

times, long-term care planning, guardianship, or probate clients can be very time-sensitive. Whether they have a loved one in a nursing home, face a new health diagnosis, can no longer care for themselves, or are coping with the loss of a loved one, their world is turned upside down, and as their counselor, we are always looking for ways to ease the process and take that burden away from them. Thus, the new year offers an opportunity to refine our processes in the office to best serve our clients in 2022. By setting measurable goals for our firm, we can better guide our clients through difficult decisions. We hope to ease the pain, confusion, or anxiety by streamlining our processes for smoother transitions and planning.

I hope that each one of you has a bright new year full of happiness, love, good health, and prosperity. If there is any way we can better serve you in 2022, please reach out and let us know how we can assist. We are here for you!

“This year, our goal is to improve our clients’ experiences by working on our efficiencies and client expectations.”

Happy New Year!

-LeRoy Peterson

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How Much Are Your Favorite Pants Worth? One Man Estimated His at $54 Million

Everyone knows that the perfect pair of pants can be hard to come by, but are they worth $54 million? Administrative Judge Roy L. Pearson had a favorite pair of pants, but in 2007, he claimed that Custom Cleaners lost them and returned a completely different pair instead. It all began when Pearson took his pants to the Washington, D.C., dry cleaners for alterations worth $10.50. The pants were sent in error to the incorrect dry cleaner, so Pearson’s pickup was delayed by several

though, was the company’s failure to live up to their “Satisfaction Guaranteed” and “Same Day Service” signs in the window.

The media had a field day, joking about the case as a “pantsuit” and inspiring a “Law & Order” episode called “Bottomless.” Pearson seemed to relish the spectacle, calling his lawsuit “an awesome responsibility” in court and breaking down into tears on the stand. He also called a witness who compared the Chungs to Nazis. Even though the Chungs offered him a $12,000 settlement to make the case go away, Pearson persevered. He ultimately lost his case. At the end of the trial, the judge declared that no reasonable person would consider the signs at Custom Cleaners to be an unconditional promise — and also that Pearson had failed to prove the returned pants weren’t his. The Chungs ultimately recovered their court costs via a fundraiser, and Pearson lost his judicial appointment. Unsurprisingly, this prompted another lawsuit, which he also lost. In 2020, Pearson was suspended from practicing law for 90 days as a result of his actions in Pearson v. Chung . But for bringing new meaning to the phase “I’ll sue the pants off of you,” his place in legal history is secure.

days. Once the pants were returned, despite bearing all the correct tags and matching his receipt, Pearson declared that the pants were not his. When the dry cleaner refused his demand for $1,000 compensation, he decided it was time for legal action. Pearson originally sued the cleaner’s owners, Soo Chung, Jin Nam Chung, and Ki Y. Chung, for a whopping $67 million in damages but later reduced the claim to a far more reasonable $54 million. In his suit, Pearson requested $3 million for mental distress, $90,000 for a rental car to visit another dry cleaner, and $500,000 in attorney’s fees (Pearson represented himself). At the heart of his claim,

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a gift or a card to show you’re thinking about them. These gifts cost resources, but as Newswire reports, multiple studies show that customer gifts increase retention. Invest in retention tools. Staying in touch with your customers is the best way to keep them happy and remind them that you care. You can stay on top of this by doing the hard work of reaching out personally each month, but it’s easier and more efficient to invest in recurring communications like automated weekly emails and regularly printed newsletters. Make personalization possible. In order to retain customers, you must build quality relationships with them. This starts with knowing who they are, what they need, and how they interact with your company and your marketing. To figure out those key points, you should gather and interpret a lot of >Page 1 Page 2 Page 3 Page 4

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