Marhaba 1st Quarter 2021

Marhaba 1st Quarter 2021

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Message from General Manager

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New Management Team

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 Why Hotels and how did you start? I started as a fresh graduate at the front desk almost nine years ago. What you learn in your hotel job you can use in any other job, customer-focused service attitude can take you far in any career you chose.  What do you enjoy most about your work? I’ve always enjoyed meeting new people and maintaining a lot of relationships. My natural networking abilities have allowed me to excel in sales roles such as this one  What will you be focusing on mainly in the next few months? Our priority is to ensure maximum occupancy of rental units and high renewal rate

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 Describe yourself in 3 words: Passionate, Reliable, Outgoing

 What are your hobbies and what do you like to do on your days off? My hobbies are playing tennis and working out, I also love watching movies.  Any words of wisdom regarding career that you can pass to our colleagues?

Go home at night knowing I may not have changed the world, but I did at least make someone else’s day brighter.

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 Why Hotels and how did you start? I fell in love with the idea of working in a hotel as a child, after watching Home alone 2- Lost in New York. I studied Hospitality management and started working in Hotels at the

age of 19, as part of my internship program.  What do you enjoy most about your work?

I enjoy working in multicultural teams and being in a creative environment where every day is different from the last. The food and beverage world is wonderful, as it gives you the opportunity to work and live around the world.  What will you be focusing on mainly in the next few months? Driving the quality in the outlets and ensuring the guests have a memorable experience in our hotel.

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 What are your hobbies and what do you like to do on your days off? I love dancing and I like to stay active by doing sports, like boxing and ballet. I enjoy ice skating, rollerblading and visiting museums.  Any words of wisdom regarding career that you can pass to our colleagues? Enjoy every stage of your career and focus on the learning experience, rather than the title. Have as many different learning experiences as you can, because knowledge is the only universal currency for success.

 Describe yourself in 3 words:

Creative, positive and dependable

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Colleague Promotion

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International Women’s Day

We raised awareness of how far women have come and how much further they need to go and the work that needs to be accomplished.

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UAE Mother’s Day

To make it special, we gifted each Mother a fishbowl with goldfish and a plant . So, they can nurture the goldfish and the plant, just like each of them have nurtured and provided for their families.

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Revenue Generation Culture We celebrated Revenue Generation Culture from 14th March onwards with great success. As part of the launch of the culture we introduced new strategies, incentives and targets to our revenue generating outlets.

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Rolling the Revenue Generation Culture

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Revenue Culture Awareness Session

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Revenue Culture Mentimeter Quiz

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Revenue Board Competition

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COVID-19 Warden

We have been taking several measures to combat COVID-19.

One of the key initiatives was to create “C-19 Wardens”.

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Emirates Down Syndrome Association CSR

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Emirates Down Syndrome Association Lunch

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Guest Delight Winners

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Guest Delight Celebration

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Blood Donation Campaign

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Comp Index YTD 1.00

Problem handling 64.51%

People YTD 85.5%

Arrival YTD 76.6%

Top Box Score 74%

Departure YTD 79.9%

WAGs Maintenance YTD 74%

BITE YTD 57.9%

WAGs Cleanliness YTD 76.8%

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Junior Leadership Program

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Junior Leadership Program

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