Marhaba Q2

Marhaba Q2

MESSAGE FROM THE GENERAL MANAGER - HAKAN OZEL

NEW MANAGEMENT TEAM MEMBERS

Resident Manager

Recruitment Manager

EVENTS DURING THE 2ND QUARTER

DAY ORIENTATION

An egg decoration contest between departments was organised for Easter. We asked our colleagues to work together to decorate ostrich eggs around the theme "Sustainability". We had some incredible entries from all the divisions. CONTEST EASTER EGG

BEACH CLEANUP We grabbed our gloves and trash bags, rolled-up our sleeves and cleaned the Al Mamzar Beach .Our beach clean-up activity is a great way to have fun with colleagues, boost team spirit and do something truly good for the planet.

SLDB prepared, delivered and distributed 80 Iftar food packs to senior residents and volunteers of Sharjah Old People’s Home. Two types of boxes were gifted with Arabic and Indian food. The centre houses around 40 senior male and female residents from different nationalities and from different Emirates of UAE. A team of medical and volunteers are currently looking after the senior residents. We are grateful that we have an opportunity to Do Good and make them feel that they belong to the community . VISIT & IFTAR OLD PEOPLE'S HOME

EARTHDAY

Earth Day is celebrated every year to acknowledge climate change and bring about a perceptible change. We planted neem trees in the carpark and inaugurated a recycling center. This was our pledge towards sustainability. We celebrated with green food in the cafeteria and hosted an inter department competition to create awareness among our colleagues.

LAUNCH SHANGRI-LA CIRCLE

A Mentimeter quiz was organized by the SLA Circle professor to bolster knowledge on the new SLA Circle Program.

Spending time with the elderly can help them feel valued. To celebrate the International Day of Families on the 13th May, 10 of our colleagues visited the Old People’s Home of Sharjah, bringing with them goodies for the residents. They spent time engaging with the residents. It was a heart- warming feeling for all to be able to talk to and be with the elderly. A truly happy day. OF FAMILIES INTERNATONAL DAY

On May 31st, SLDB celebrated World No Tobacco Day for which this year’s theme was “Tobacco: Threat to our environment”. During the event, Wahid Al Mawaly raised awareness on the benefits of quitting smoking for our health but also for the environment. A video was then shared of some of our colleagues who have quit smoking, how they did it and how they feel now. Unanimously, quitting resulted in positive changes in their life. It was a great way to encourage others to follow the same path. Afterwards, our colleagues engaged in breathing exercises and tests. The afternoon was a wonderful opportunity to raise awareness. WORLD DAY NO TOBACCO

SHANG - We had top executives of LinkedIn the world's largest professional networking site on the internet, Lamyse Ammar, the Key Account Director of LinkedIn and Arda Atalay the Regional Director of LinkedIn. They shared their knowledge on how to use the platform for career development, networking, recruitment and Learning through the LinkedIn Learning license. The presentation was very insightful, and we had some wonderful take aways. TALK

QUIZ SHANGRI-LA CIRCLE

To prepare all SLDB colleagues for the Shangri-La Circle launch, our Front Office team organized an inter department quiz to make learning a fun experience. The teams were competitive and were excited about the enhanced rewards and benefits that will be awarded to all our members.

THE 6TH CELEBRATE

With the launch of the Shangri-La Circle, an event on the 6th of each month is taking place across all properties. For the first one, we opted for a gathering of our SLC Professor with colleagues, leaders and delicious cupcakes.

PROGRAM MENTORSHIP

We launched the Mentoring program and paired the Mentors with their Mentees. At SLDB we hope this learning relationship, drives personal growth, build skills, knowledge and understanding.

A huge milestone for SLDB and our region as we launch the transformational Learning Experience Platform. Our leaders joined a cake-cutting celebration and all logged in on the platform. LXP LAUNCH

Our Fire & Life Safety Manager facilitated a fire emergency response training at Emirates Down Syndrome Association who is our partner. The focus this year was assisting people with disabilities. While disasters and emergencies affect everyone, their impact on people with disabilities/special needs is often compounded by factors such as reliance on electrical power, elevators, accessible transportation and accessible communication. Assisting people with disabilities should always be given priority and we ensure that all team members are well trained. RESPONSE TRAINING FIRE EMERGENCY WITH EDSA

DEMONSTRATION LXP

A week following the launch of the LXP, the Learning & Development Team organized a demonstration of the platform to our Shangri-La Academy Champions.

Our Front Office Manager, Assem Amin welcomed a baby girl in May 2022. We congratulate Assem & Sara on their new bundle of joy! TO MR. ASSEM CONGRATULATIONS

BOTTLES LAUNCH PLANT-BASED Our purpose to host people in a sustainable manner is getting stronger. First, the opening of a recycling centre, we now say goodbye to plastic water bottles in order to lessen our carbon footprint. Indeed, we now have eco-friendly Plant based water bottles made from lactic acid extracted from corn.

This year, Global Wellness Day was celebrated on June 11 with a morning of positivity and wellbeing at the level 42 of Shangri-La Dubai. Participants were colleagues, in-house guests and members of the Friends of Cancer Patients Foundation which helps, supports patients and advocates for them “To see a world where cancer no longer has power over our lives”. In order to raise awareness of the importance of Global Wellness Day, a 90- minute sound bathing meditation was organised to remind participants that living well begins in the mind. Following the session, attendees enjoyed healthy treats and detox juices served at Ikandy Ultralounge. WELLNESS DAY GLOBAL

THE 6TH CELEBRATE

For the second celebration of Shangri-La Circle, our Pastry team made round chocolates to give to our loyal members. We are grateful for their trust and loyalty and will keep showing our appreciation towards them.

OF SLDB 19 YEARS

All of our leaders and many colleagues gathered in the cafeteria to celebrate the 19th anniversary of Shangri-La Dubai.

SLDB won the Shangri-La Circle Yammer Best Content Contest – April 2022 for the content created by the team. We won 10,000 Shangri-La Circle Points which we used for a celebration. CELEBRATION 10,000 SLC POINTS

We are pleased to announce than Shang Palace has been recommended in the 2022 edition of the MICHELIN Guide Dubai. This is a great recognition for our Shang Palace team, who brings the art of Chinese cuisine in Dubai, as well as for our Hotel since it enhances its reputation. We are very proud of our chefs and our whole team! MICHELIN 2022 SHANG PALACE

We celebrated the highest achievers for the month of June, our Lobby Lounge and Reservations teams. GENERATORS HIGHEST REVENUE

MEDALLIA

TARGET : 75.7% SCORE : 69.17% TOP BOX PROBLEM HANDLING

TARGET : 68.7% SCORE : 71.56% RECOGNITION TARGET : 90% SCORE : 91.29% LIKELIHOOD TO RECOMMEND

TARGET : 8.87 SCORE : 8.92

WIFI

TARGET : 91% SCORE : 86.76%