Member handbook and quality assurance framework

Member handbook and quality assurance framework

MHFA England member handbook and quality assurance framework

© MHFA England 2021 Company registration number 702 1392

Contents

Welcome Quality assurance framework Navigating your membership

Member handbook Role expectations

Instructor Member Associate Instructor National Trainer Assessment frameworks

Instructor Member Associate Instructor National Trainer

1

Welcome

Here at Mental Health First Aid England, we take pride in being the nation’s leading provider of mental health skills and awareness training. We’re committed to making sure everyone who attends our courses gets a safe and high quality learning experience. Our members are at the heart of what we do. Your skills, hard work, and your passion for delivering training in workplaces and communities, are vital to achieving our mission of training one in ten people in mental health skills and awareness. We want to be as clear as possible in the expectations that we have of our Instructor Members, and we want to support your development as much as we can throughout your journey with us.

2

Our quality assurance framework sets out our approach to maintaining consistent standards across all MHFA England course deliveries. It will give you an overview of the approach, our expectations, and the tools we’ll use to measure progress. It also sets out our commitment to developing your membership experience. I would like to thank the Instructor Members who have formed the quality assurance steering group for their knowledge, experience and support in developing this framework and handbook: Ross Abbott, Shindo Barquer, Sue Bennett, Nick Ellis, and Sue Hayward. Your input has been invaluable. We’ve designed this framework to encourage a culture of continuous development across our Instructor Member community. We hope it empowers you to continue to deliver the high quality training MHFA England is known for, as we work together to improve the mental health of the nation.

Simon Blake OBE Chief Executive Mental Health First Aid (MHFA) England

3

Quality assurance framework

Why do we have a quality assurance framework?

To build trust and confidence in the MHFA England offer

To proactively ensure every learner gets high quality training

To identify learning and development requirements

To celebrate and share good practice

MHFA England’s quality assurance framework:

Drives continuous improvement

Sets clear expectations

Measures performance against expectations

We have developed a set of role expectations for each of our three member profiles (Instructor Member, Associate Instructor, and National Trainer). Setting clear expectations

We set a high bar for prospective Instructor Members and they must go through a rigorous selection and training process to ensure they meet the role expectations. Our Instructor Member handbook outlines the required procedures that ensure every Instructor Member delivers our courses consistently to our quality standards.

These role expectations outline the behaviours we expect and uphold

throughout an instructor’s journey with us, from those in training, all the way through to our most experienced members.

4

Measuring performance

We use a suite of monitoring tools designed for the specific roles our members carry out. These tools allow us to identify examples of high quality performance and areas for improvement. Across our membership community, we: - Encourage learners, clients, members, or anyone else who has a quality assurance concern to report it using our confidential quality concern reporting route - Collect learner evaluation >Page i Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65

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