MicroTech Systems - May 2020

MicroTech Systems - May 2020

(208) 345-0054 MicroTech Pages

MAY 2020

Lessons Learned

Responding to COVID-19 and Creating Better Processes for Our Clients

As COVID-19 began sweeping its way across the Treasure Valley and the U.S., we had to respond swiftly here at MicroTech. I can remember hearing rumblings on March 12 about work-from-home needs. For the next few days, it was on our radar, but we were still operating like business as usual. We had a few days with a handful of requests from clients before everything erupted just two business days later. Client emails flooded in with the subject line “URGENT, URGENT, URGENT!” Internally, we quickly transferred to nearly all-remote work to protect our staff and their families. That’s the nature of our business — a chunk of it is already done remotely. So, we made adjustments quickly, came up with a contingency and safety plan for our guys in the field, and got to work.

needs, but like many businesses, we were blindsided by the intensity and rate at which changes related to COVID-19 affected us.

This reminds me of when the landscape of backing up files transformed. For years, backups were just considered off-site, and in the event some fire, flood, or natural disaster were to happen, then at least the off-site >Page 1 Page 2 Page 3 Page 4

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