Midos Property Group - Property : Building Manager

Property / Building Manager

Candidate Information Pack

About Us Midos Property Group is a family owned investment, and operating and Development Company, its projects include the ownership, development and management of commercial, residential and industrial properties. With its large portfolio, and its 40 years plus experience in the property market, Midos Group are able to acquire properties with asset management opportunities, and increase the value by adding their expertise and professionalise systems in all sectors of property. The existing portfolio is constantly reviewed to maximise value and potential. As a responsible landlord, the Midos Property Group spends thousands of pounds a year on repairs and improvements, ensuring our properties are maintained to a high standard which helps increase tenancy periods and reduce voids. The company started up in the mid 1970’s led by the most senior member of the Family, Today over the years Midos Group has successfully acquired and developed property all over the UK, Europe, & the US.

Job Description

This building in central Birmingham contains 164 units of Private Rental Property or PRS alongside communal areas.

The Property Manager Scope & Responsibility is split in 6 parts as described below.

Our current CRM software will assist to monitor and control your task list, diary & schedule, work orders and other functions.

You are reporting to Senior Directors for urgent issues.

1. General Up-Keep of Property • You will need to have a schedule in place to ensure the property gets inspected often. • You will need to report any findings, if any concern raises a work order for approval, once approved process work order to action with suppliers. • Tenant move ins: you will be asked by Lettings department to ensure the property is in a move in condition, and if any reported issues has been complete, sometimes this will be a matter of urgency if there is short notice between the outgoing tenant and incoming tenant. • Tenant move outs: you will be asked if the flat has been handed back in a good condition in order to process the refund of the tenants holding deposit. • You will create a “Move Out” process together with the Letting department, which will be inspection, keys handover, and final meter readings, with the deposit release or deduction. 2. Maintenance Call Outs • You will be the point of contact to all tenants in case of any maintenance requests or reporting of any issues with the property. • You will deal with these issues in a professional way and provide the best customer service possible to the residents. • Work orders to be approved and processed and overlook the jobs are completed to the satisfaction of all.

• It will require you to have several suppliers who will be able to carry out the works.

• It may also require for you to order the material from building supply companies.

3. Health & Safety Compliance The following is related to Blocks only; • Annual renewal of Fire Risk Assessment by 3rd party consultant who issues report. • Your responsibility to action & plan the works mentioned in the report, and ensure fully compliant with risk assessments. • Monitor the Fire safety books which should be on a cloud folder on the CRM and on site, these include Fire Alarm, Emergency Lightings, & any other applicable. • You will need to ensure the building is clean, windows & doors glass cleaned, grass or bushes cut, and the bin areas clean, if this needs improvement you will need to be on top of the cleaners to ensure they carry out a better job. 4. Ongoing Tenant Relationships & Customer Service • The Manager will be expected to build and maintain strong relationships with the tenants making sure that they are well looked after for the duration of their tenancy.

• All packages and parcels should be looked after and stored on behalf of tenants.

• Tenants should feel that you are an approachable individual who is proactive in helping with any issues that arise.

5. Sales and Lettings Management • The Property Manager will be proactive in making sure that any vacancies in the apartments are recorded and posted in time to fill the void with a new tenant. • This person will also be relationship focused, with the ability to build instant rapport and relationship with prospective tenants. This will include showing them around the apartments and communal spaces. • The Property Manager will receive a bonus paid monthly for every new tenant brought in.

The following is related to “individual properties” • You will need to ensure that each flat has valid certifications, and if not you will need to instruct the commissioning by 3rd party suppliers, these are: 1. EPC’s 2. Electric certificates 3. Gas safety inspections [only in properties where there is gas supply]

• Smoke detectors & carbon monoxide detectors are in a working condition.

• All certificates and notes to be uploaded on the CRM.

• Potentially ; PAT testing. You will take a 1-day course for this and you will be able to test and certify electronic appliances are safe [Fridge, freezer, oven & hob, washer dryer] at present PAT testing is a “recommendation” but not a “requirement”. General • You will be getting the information of current suppliers, current Lift maintenance company and various other contact details. You may also source your own suppliers for various orders or services. • The current maintenance manager will show you around the majority of the properties and provide training, for any information required he will be reachable after his departure. Key management • There are master keys for some blocks, and then there is a key box for all property’s spare keys. • You will get familiar with the keys and its management of them, sometimes we need to make copies, or when it gets lost, we need to order a new cut from the key code.

• If tenants get locked out and needs a key to open, you may charge a call out fee.

Social Media • You are free and encouraged to utilise LinkedIn and other similar platforms to highlight your job and to post messages when you’re looking for specific suppliers or various requirements or information to be able to gather the connections and supplier base. It is imperative that the successful candidate shows strong levels of organisation from a day to day and strategic point of view. It is important that they use their diary management well to avoid any voids being open and to also make sure that regular checks are maintained on the property. The candidate will have strong administration and reporting skills in order to make sure key internal stakeholders are updated with any developments in the building. 6. Organisation

Application Process Midos Group is being supported on this recruitment cam- paign by the search consultancy The Management Recruit- ment Group (MRG). To arrange a briefing discussion please contact our advisor James Gregory ([email protected]) at MRG on 07966 827 391. Applications should consist of a CV and should be sent to [email protected]

The closing date for applications is Sunday 3rd October.