North County Water & Sports Therapy Center - September 2020

North County Water & Sports Therapy Center - September 2020

PATIENT PULSE

(858) 675-1133 | www.waterpt.com

15373 Innovation Dr. #175 | San Diego, CA 92128 | (858) 675-1133 12171 World Trade Dr. | San Diego, CA 92128

W hen those initial waves of shutdowns came in first. History shows that camaraderie has been brought to its knees under much less trying times. But to my amazement, I can say without a doubt that our team has never been stronger than it is right now. I’ve never witnessed a group of people so collectively and so willingly rise to a challenge. At any moment, our doors could have permanently closed, throwing us all into hot water. But instead of people focusing on how they were going to save themselves, the team only reaffirmed why they were here in the first place: to help those who need us. The resounding question each of them asked was, “What can I do to make things better?” mid-March, there was no telling what was going to happen at our therapy center. In any type of workplace, when you face unpredictability, you often expect a certain level of chaos to follow. I wouldn’t have blamed my team for backing down, giving up, and focusing on taking care of themselves When those first shutdowns came, there were a lot of changes that needed to happen fast. I turned to my team for help, and they stepped up when their patients and coworkers needed them most. We tackled the implementation of telehealth, figured out a new and improved records system, and worked together to set up new policies and procedures. We found opportunities to welcome new team members when they had nowhere else to turn and supported each other through tough decisions when they had to be made. We have survived this as a team, and there’s no way we could have done it otherwise. I’D BE NOTHING WITHOUT MY TEAM TOGETHER, WE CAN CONTINUE DOING THE WORK WE LOVE

I’m incredibly fortunate that I get to own and operate my own business, and while I do love playing boss, I’ll admit that sometimes it’s difficult to make big decisions on my own. I don’t have a co-owner or board of directors to fall back on when I have questions or need someone to agree with me on things. In many ways, that can be daunting. But if there’s one thing this pandemic has shown me, it’s that with a team like the one I have, I don’t need that fallback because I already have all the support I could want. Everyone has been so willing to help each other through these difficult times, and that’s because every single one of us believes so deeply in the job we do. We are here to help people manage their pain and overcome physical limitations. Every day, we do what we can to make people’s lives better. In the face of hardship, my team has continued to put others before themselves because that’s what they’ve done all along, and it’s what they love to do. Every Friday, I like to share a collective update and words of encouragement with my team, and a recent one included this quote by author Ken Blanchard: “None of us is as smart as all of us.” While I’ve found this to be very true, I’ve also found that it applies in other ways. None of us is as compassionate as all of us. None of us is as dedicated as all of us. And none of us can fully be there for those who need us unless all of us are willing to be there. My team has proven that fact over these last few months, and I couldn’t be more grateful to them for it.

–Beth Scalone

1 (858) 675-1133

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