Northeast Mississippi Health Care

Northeast Mississippi Health Care

Strategic Plan 2022-2025

For inquiries, contact us.

12 East Brunswick Avenue Byhalia, MS 38611

Phone: 662-838-2163

facebook.com/byhaliafamilyhealthcenter/

www.northeastmshc.com

About Northeast Mississippi Health Care, Inc.

The creation of Byhalia Family Health Center in 1979 resulted from the efforts of a group of dedicated local citizens who recognized the urgent need for obtaining health care for the medically underserved population of Marshall, Tate and Desoto Counties. The local group incorporated Northeast Mississippi Health Care, Inc. (NEMHC, Inc.) in 1979 as a nonprofit private corporation and received a grant from the United States Public Health Services to equip and open a Community Health Center in Byhalia. In April 1993, Mt. Pleasant Family Health Clinic opened to provide easier access to health care for the residents of northern Marshall County. In July 2014, DeSoto Community Health Center was opened in Southaven, MS with funding provided by Baptist Memorial Foundation to serve DeSoto County residents. Northeast Mississippi Health Care is overseen by a Board of Directors reflecting the diversity of this region. This diversity is demonstrated in where they live, their professional expertise regarding the social drivers of health, as well as social and cultural characteristics.

Our Board of Directors

Our Staff Clifton Rodgers, MD - Executive Director / CMO Andrea Chrestman - Chief Operating Officer Vickey Spencer - Special Projects / Grants Ruby Wilkins - Human Resource Coordinator Dee Miller - Fiscal Officer Antionette Isom - Front Office Manager Cassandra Washington - Lab/X-ray Supervisor Edna Brown - IT Coordinator MeLisa Creel - Insurance/Billing Rose Muhammad, RN- Nursing Supervisor Tyeisha Moton- Case Manager

Octavius Ivy, Chairperson Marta Smally, Secretary Lizzie Joyce Blackmond, Treasurer Sue Brents Hope Cunningham

Donna Horne Fannie Lampley Bobby Rice David Taylor Shamika Watson

Leadership Message We are delighted to share our new strategic plan with you. Northeast Mississippi Health Care, Inc. (NMHC) has developed our strategic plan to inform and guide our important work over the next three years. The plan was developed to prioritize the work that addresses the needs of individuals and families in the communities we serve within an evolving healthcare and social policy environment.

The strategic planning process has allowed NMHC to proactively assess the external and internal environment for emerging trends, expectations, and issues. The resulting plan builds on and enhances our capacity to nurture a culture that supports health, wellness, and community responsibility for caring for each other, the individuals, and the families we serve. Over the next three years, our strategic plan will focus on improving the quality of our services and transforming how those services are delivered in order to improve outcomes, patient satisfaction, and the efficiency of service delivery. We take pride in the initiatives highlighted in this report, and we extend our deepest gratitude to our dedicated staff, board members, and community partners for the role they all play in our continued success. We are excited for what’s to come and look forward to enhancing our services to meet the growing demands of the communities we are committed to serving. Wishing you good health,

Clifton Rodgers, MD Executive Director & Chief Medical Officer

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Process Our updated strategic plan was developed with input from a wide variety of constituents, as well as a review of relevant >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14

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