NSLHD News July 17

NEWS NORTHERN SYDNEY LOCAL HEALTH DISTRICT NSLHD

collecting stories at the bedside Ryde Hospital’s latest initiative aims to improve its patients’ experience one story at a time.

Read more on Page 4

rNSH patient’s covid recovery Page 5

septic shock research to improve patient outcomes Page 6

Leaders in healthcare, partners in wellbeing

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Message FROM the acting Chief executive Dr Tamsin Waterhouse

and preparedness during the pandemic. Our COVID-19 clinics are continuing to run and the community’s response has been outstanding. To continue to help improve the experience for patients, families and carers, NSLHD has commenced a COVID-19 Clinic survey. Early feedback from a small sample size has been excellent, with most patients having very positive experiences at our clinics. An automated daily SMS application to deliver the survey has been developed and is now live. Through this system, an SMS will be sent to people over 18 years of age who were tested at a district COVID-19 clinic the previous day. The SMS will advise the recipient they are being contacted to help improve the patient experience and will contain a link to the survey. I look forward to seeing the feedback as we continue to respond to COVID-19. Finally, we are officially halfway through July and I am sure you would agree at this rate September will be here before we know it. Every year, our district participates in Steptember for the Cerebral Palsy Alliance, and every year we show just how generous and fit we are. Last year we clocked more than 220 million steps and since 2016 we have raised more than $200,000 for people living with cerebral palsy. I would like to encourage you to get in early and sign up as a team or individual for Steptember 2020. Head to steptember.org.au and use the code NSLHD2020 to register. message FROM the Chief executive Deb Willcox

I know many of us have been pleased to see some normality return to daily life, including within our district. While we must all still continue to be conscious of social distancing and practising proper hand hygiene, the increase in numbers at gatherings will allow a number of our favourite events to return. It all starts on Tuesday July 28, with the second instalment of the Quality and Improvement Awards 2020. The awards may have been delayed by the pandemic, but we have received a large number of entries from very worthy projects. Last year, a number of those who received QI Awards went on to represent the district at the NSW Health Awards, with two entrants, the Oncology Telephone Hotline and Walking the Milky Way, claiming top honours. The district awards ceremony will be held in the Kolling Auditorium, with RSVPs essential to ensure physical distancing rules are followed. The following day will see the return of the Innovation Awards Pitch on Wednesday 29 July. A favourite for many of us, the Pitch involves five groups of clinicians with an idea presenting to a panel of judges who can offer up to $50,000 to see the idea become a reality. Previous winners include the RNSH Wellness TV Channel, Mona Vale’s Bored on the Ward, Hornsby’s New Sensations as well as Don’t Go Breaking My Heart at Ryde. I always look forward to the Pitch and I am excited to be MC’ing and being part of the judging panel. With limited seating available I would encourage those of you interested in watching to use the live streaming that will be available. While the COVID-19 situation continues to evolve, I would like to again thank all of you who have played a key role in our response

Deb Willcox Chief Executive Northern Sydney Local Health District

2 NSLHDNEWS | ISSUE 13| 17 JULY 2020

Rehabilitation, Aged Care, Outpatients and Allied Health Manager Bronwyn Nolan and Ada Chan with the new kiosk

Hornsby leads the way in new patient queuing technology A new program designed to improve patient flow is being piloted in the Hornsby Ku-ring- gai Hospital’s Bernard Curran Rehabilitation Unit, the first of its kind within the Northern Sydney Local Health District. “Patients can also opt to receive updates regarding their appointment via SMS. The patient may choose to stay in the waiting room or wait elsewhere and return when they are called back to the clinic,” Ada said.

The hospital’s stage 2 redevelopment has created an opportunity to build an integrated outpatient clinic, centrally managed from a common reception desk near the new entrance foyer of the hospital. The Patient Queue Management System (PQMS) pilot implemented recently allows the system to be tried and tested prior to departments moving into the new Clinical Services Building next year. Patient arrival kiosks and calling screens will be installed and a new application will be used by clinicians and clerical staff to manage the patient journey. Patients with pre-booked appointments will register their arrival and confirm their details using the touchscreen on the patient arrival kiosk. A ticket will be produced with the patient’s appointment times and clinician details. HKH redevelopment ICT Project Manager Ada Chan said the new technology allowed patients to leave the waiting area and go to a café on-site or browse the retail stores, when they open in the new building.

“When the redevelopment is completed patients will have the option to enjoy the retail space, florist and coffee shop while they wait for their appointment in the new building. Wayfinding will be available on the arrival kiosk to help patients navigate through the new facility.” Patients will also have the ability to provide feedback on their visit at the kiosk. The kiosk has been programed with the top five languages for the Hornsby Ku-ring-gai area as identified through NSW Census >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8

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