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Org. Charts + BSC Performance EUNA Hotels

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Org. Charts + BSC Performance EUNA Hotels

Shangri-La Hotel, Vancouver (SLV) Regional Business Meeting General Manager: Milan Drager

25 July 2019

2018 EBITDA

2.3m CAD

SLV: Opened in 2009

2018 Mgmt. Fee

244k CAD

Rooms / F&B Outlets

119 / 3

Employees

228

General Manager Milan Drager

Resident Manager Kate Martin

Dir, Events Vivian Bakerdjian

Dir, Security Leslie Lee

Dir, Eng Irinel Nita

Exec Chef Ken Nagano

Dir, Comms Liz Sperandeo

Dir, Sales Tahiana Roth

Dir, Finance Mike Derkacz

Dir, HR Bernie Johnson

2

Region 1 of 4 All Hotels 27 of 99

SLV: Jun YTD BSC Score 70.1 / 87.0*

Our Business

Our Guests

23.4 / 25*

37.9 / 48*

GOR

TrustYou CompIndex TrustYou Key Drivers

15.4 / 17

10.1 / 12 10.2 / 12

EBITDA

5.0 / 5

F&B Outlet Profit

Security

0 / 0

5.6 / 6 1.7 / 6 5.5 / 6 4.9 / 6

10.5

20.4 Food Safety

Forecast Accuracy of EBITDA

3.0 / 3

E - Direct

Fire Life Safety

0 / 0

Market Share

Engineering Preventive Maintenance 0 / 0

Our People

5.0 / 5*

Our Community

3.8 / 9*

Shangri-La Academy

Food Waste

2.0 / 3 1.8 / 6

0 / 0 0 / 0

0

5.5

Core Learning Program

Volunteerism

Talent Review & Succession Planning 5.0 / 5 Employee Experience 0 / 0

*YTD Maximum BSC Score Talent Review score differs from BSC Dashboard as latest result is reflected

3

Shangri-La Hotel, Toronto (SLTO) Regional Business Meeting General Manager: Ron H. Pellerine

25 July 2019

SLTO: Opened in 2012

2018 EBITDA

8.3m CAD

2018 Mgmt. fee

402.4k CAD

Rooms / F&B Outlets

202 / 2

General Manager Ron H. Pellerine

Employees

340

Resident Manager Luiz Abdo (Start date: 6 Aug)

Div Mgr, Rooms Andrew M.

Chief Eng Eugenio A.

Dir, F&B Vacant

Exe Chef Malcolm W.

Dir, Finance Eliane J.

Area Dir, RO Vacant

Area Dir, S&M Christopher A.

Area Dir, HR Michelle B.

5

SLTO: Jun YTD BSC Score 48.0 / 84.0*

Region 3 of 4 All Hotels 88 of 99

Our Business

22.7 / 48*

Our Guests

16.7 / 22 *

GOR

TrustYou CompIndex

9.4 / 12

12.7 / 17

EBITDA

TrustYou Key Drivers

5.0 / 12

4.0 / 5

F&B Outlet Profit

Security

3.0 / 6

0 / 0

10.5

20.4

Forecast Accuracy of EBITDA

Food Safety

0.5 / 6

0 / 0

E-Direct

Fire Life Safety

0.0 / 6

0 / 0

Market Share

Engineering Preventive Maintenance 0 / 0

4.8 / 6

Our People

5.0 / 5*

Our Community

3.6 / 9*

Shangri-La Academy

Food Waste

0 / 0

2.5 / 3

0

5.5

Core Learning Program

Volunteerism

0 / 0

1.1 / 6

Talent Review & Succession Planning 5.0 / 5 Employee Experience 0 / 0

*YTD Maximum BSC Score Talent Review score differs from BSC Dashboard as latest result is reflected

6

Shangri-La Hotel, At The Shard, London (SLLN) Regional Business Meeting General Manager: Kurt Macher

25 July 2019

SLLN: Opened in 2014

Investment Cost

116.0m GBP

2018 EBITDA (Yield)

-4.8m GBP

EBITDA Yield On Cost

-4.2%

General Manager Kurt Macher

Rooms / F&B Outlets

202 / 5

Employees

435

Hotel Manager Role not on property

EAM, Rooms Jean Louis Fresta

Exe Chef Jeremy Brown

Dir, Eng Guy Lwin

Dir, F&B Vacant

Asst Fin Controller Lloyd Sequeira

Dir, S&M Stefan Mueller

Dir, HR Paul McDonald

Dir, Revenue Jennifer Jago

8

SLLN: Jun YTD BSC Score 65.5 / 90.0*

Region 2 of 4 All Hotels 46 of 99

Our Business

Our Guests

21.8 / 28*

34.6 / 48*

GOR

TrustYou CompIndex TrustYou Key Drivers

10.4 / 12 12.0 / 12

12.8 / 17

EBITDA

4.0 / 5

F&B Outlet Profit

Security

4.6 / 6 2.8 / 6 0.0 / 6 4.8 / 6

0 / 0

10.5

20.4

Forecast Accuracy of EBITDA

Food Safety

3.0 / 3 2.0 / 3

E-Direct

Fire Life Safety

Market Share

Engineering Preventive Maintenance

0 / 0

Our People

5.0 / 5*

Our Community

4.1 / 9*

Shangri-La Academy

5.5 Volunteerism Food Waste

0 / 0 0 / 0

2.5 / 3 1.6 / 6

0

Core Learning Program

Talent Review & Succession Planning

5.0 / 5

Employee Experience

0 / 0

*YTD Maximum BSC Score Talent Review and FLS scores differ from BSC Dashboard as latest results are reflected

9

Shangri-La Hotel, Paris (SLPR) Regional Business Meeting General Manager: Guy Bertaud

25 July 2019

Investment Cost

395.4m EUR

SLPR: Opened in 2010

2018 EBITDA

3.0m EUR

EBITDA Yield On Cost

0.8%

General Manager Guy Bertaud

Rooms / F&B Outlets

101 / 5

Employees

347

Hotel Manager Role not on property

Dir, Eng Youssef Saidani

Exe Chef Christophe Moret

Dir, Rooms Nicolas Grau

EAM, F&B Marc D’Urso

Dir, Finance Fabienne Podetti

Mgr, Revenue François Pennequin

Dir, S&M Pascale Adoner

Dir, HR Sabrina Craunot

11

SLPR: Jun YTD BSC Score 39.0 / 84.0*

Region 4 of 4 All Hotels 95 of 99

Our Business

20.4 / 22*

11.5 / 48*

Our Guests

GOR

TrustYou CompIndex TrustYou Key Drivers

5.0 / 12 0.0 / 12 0.0 / 6 1.0 / 6 0.0 / 6 5.5 / 6

15.4 / 17

EBITDA

5.0 / 5

F&B Outlet Profit

Security

0 / 0 0 / 0 0 / 0

10.5

20.4 Food Safety Fire Life Safety

Forecast Accuracy of EBITDA

E-Direct

Market Share

Engineering Preventive Maintenance 0 / 0

Our People

5.0 / 5*

Our Community

2.0 / 9*

Shangri-La Academy

5.5 Volunteerism Food Waste

0 / 0 0 / 0

2.0 / 3 0.0 / 6

0

Core Learning Program

Talent Review & Succession Planning 5.0 / 5 Employee Experience 0 / 0

*YTD Maximum BSC Score Talent Review score differs from BSC Dashboard as latest result is reflected

12