Patient Advocacy

Patient Advocacy

PATIENT ADVOCACY

In the complex world of health insurance, members need an advocate with the industry expertise to get the most out of their benefits. 44North Patient Advocates are the 1 phone call members make for: • Navigating healthcare bills • Understanding carrier explanation of benefits • Confirming out of pocket costs for procedures • Finding network providers • Filing claims appeals • Working directly with providers, insurance company, billing and collections agencies

Do any of these situations sound familiar? Common opportunities our advocates have to assist members:

• A mother was taking her daughter into surgery and during intake was asked to pay thousands of dollars up front before the procedure could be performed, when they only had a $500 family deductible.

• A member standing in line at the pharmacy attempting to fill their prescription was told they weren’t covered for the maintenance drug they’d been taking for years.

• A retiree received a bill for their annual mammogram when it should have been covered 100% under their preventative benefits.

• A member’s son was in a terrible accident and had to be airlifted to the nearest hospital. Afterwards they received bills stating they had no coverage and eventually were sent to collections. Autumn was friendly, professional and easy to ask questions of. She responded to my question quickly. I will never hesitate to call 44NORTH. What an awesome experience. Thank you Autumn! ‘ ‘

855-306-1099

PATIENT ADVOCACY

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I just want to say what a wonderful job Niki does. She’s always very helpful and upbeat. Always willing to look into something for me I never feel blown off by her. She’s a credit to your company as well as a shining example of customer service I can always depend on her!

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I just wanted to express how pleased I am with the turn around time from 44 North. They take care of the claims in an expedient manner and the

past due invoices have stopped. Thank you!!!!

855-306-1099