Premier Sort Customer Guide

Premier Sort Customer Guide

PremierSort Customer Guide

Contents

1.0

PremierSort Overview .................................................................................................................................... 3 Introduction........................................................................................................................................................... 3 Service Summary............................................................................................................................................... 3 Summary of PremierSort services ..........................................................................................................4 Minimum volumes.............................................................................................................................................. 5 Addressing standards ..................................................................................................................................... 5 Address Format..................................................................................................................................................6 Suitable fonts and print formats.................................................................................................................6 tem dimensions & weight...............................................................................................................................6 Indicia for PremierSort .................................................................................................................................. 7 Pre-printed Indicia for PremierSort........................................................................................................... 7 Indicia Size.............................................................................................................................................................8 Return Addresses and Undeliverable Mail.............................................................................................9 Mail Presentation ............................................................................................................................................ 10 Mailing items ...................................................................................................................................................... 10 Mail sequence..................................................................................................................................................... 10 Flexibility............................................................................................................................................................... 10 Non-machineable items..................................................................................................................................11 Sealing......................................................................................................................................................................11 Using window envelopes................................................................................................................................11 Address...................................................................................................................................................................11 Address Block......................................................................................................................................................11 Address Label......................................................................................................................................................11 Clear Zones............................................................................................................................................................11 Paper colour.........................................................................................................................................................12 Printing...................................................................................................................................................................12 Consumables ......................................................................................................................................................13 Trays & tray labels.............................................................................................................................................13 E-Dockets and Collection Receipts..........................................................................................................13 Forecasting ..........................................................................................................................................................15 Collections .......................................................................................................................................................... 16 Collection times................................................................................................................................................. 16 Collection Time Change Process.............................................................................................................. 16 Customer health and safety procedures.............................................................................................. 16 Unloading and handover.............................................................................................................................. 16 Contingency........................................................................................................................................................ 16 Procedures for handling non-compliant postings ........................................................................17 Collections............................................................................................................................................................17 Consumables.......................................................................................................................................................17 Addressing Standards.................................................................................................................................... 18 Post Presentation............................................................................................................................................. 18

1.1

1.2

2.0

2.1

2.2 2.3 2.4

2.5 I 3.0

3.1

3.2 3.3

4.0

4.1

4.2 4.3 4.4 4.6 4.7 4.8 4.9 4.10 4.11 4.12 5.0 5.2 6.0 7.0 5.1 4.5

7.1

7.2 7.3 7.4 7.5

8.0

8.1

8.2 8.3 8.4

Appendix A Recommended machine-readable fonts

19

Appendix B Envelope specification

20

2

1.0 PremierSort Overview

1.1 Introduction PremierSort offers customers a competitive and flexible service by sorting machine-readable Letters, Light Large Letters, Heavy Large Letters and Packets. 1.2 Service Summary 1.2.1 PremierSort 2 day Offers customers a competitive and flexible service by sorting machine-readable mail automatically.The PremierSort 2 day service is applicable to Letters and Light Large Letters and will be delivered the second working day (Mon-Sat) after the day of posting. Whistl will collect your unsorted mail, saving time and money.

1.2.2 PremierSort 3 day

The PremierSort 3 day service is applicable to customers mailing Letters, Light Large Letters, Heavy Large Letters and Packets. Mail will be delivered on the 3rd working day (Mon-Sat) after the day if collection nationally.

Day 0 • Unsorted mail collected from customers • Mail delivered to Whistl sortation centre

Day 1 • Mail machine sorted

Day 2 • Bags of sorted mail delivered to the Royal Mail • Bags are signed for by the Royal Mail • Royal Mail local sortation

Day 0 • Unsorted mail collected from customers • Mail delivered to Whistl sortation centre • Mail machine sorted Day 1 • Bags of sorted mail delivered to Royal Mail • Bags are signed for by the Royal Mail • Royal Mail local sortation

Day 3 • Delivered by Royal Mail

Day 2 • Delivered by Royal Mail

3

Summary of PremierSort services

Format weight bands

Service

Light Large Letters

Heavy Large Letters

Letters (DL/C5)

Packets 0-100g 101-250g 251-750g 751-1kg >1kg

Letters 2 day Letters 3 day

Y

N

N

N

Y

N

N

N

N

Y

N

N

N

Y

N

N

N

N

Light large letters 2 day Light large letters 3 day Heavy large letters 3 day

N

Y

N

N

Y

N

N

N

N

N

Y

N

N

Y

N

N

N

N

N

Y

Y

N

N

Y

Y

N

N

Packets 3 day

N

N

N

Y

Y

Y

Y

Y

N

4

2.0 Entry qualifications

2.1 Minimum volumes The minimum volumes a customer must reach per collection, prior to using Whistl’s PremierSort service is as follows: • Letters 10, 000 items

2.2.1 Post addressing Customers shall take into account changes to postcodes and other address information over time and ensure that new records are accurate (e.g. quarterly updates). Cleaning address >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22

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