PremierSort Flex Customer Guide

PremierSort Flex Customer Guide

PremierSort Flex Customer Guide

Contents

1.0

PremierSort Flex Overview ......................................................................................................................... 3 PremierSort Flex service summary........................................................................................................... 3 Summary of PremierSort Flex service .................................................................................................. 3 Minimum volumes..............................................................................................................................................4 Addressing standards .....................................................................................................................................4 Address Format.................................................................................................................................................. 5 Suitable fonts and print formats................................................................................................................. 5 Item dimensions & weight.............................................................................................................................. 5 Indicia for PremierSort Flex .......................................................................................................................6 Pre-printed indicia for PremierSort Flex.................................................................................................6 Indicia Size............................................................................................................................................................. 7 Return Addresses and Undeliverable Mail.............................................................................................8 Mail Presentation ..............................................................................................................................................9 Mailing items ........................................................................................................................................................9 Mail sequence.......................................................................................................................................................9 Flexibility.................................................................................................................................................................9 Non-machineable items..................................................................................................................................9 Paper weight.........................................................................................................................................................9 Sealing.................................................................................................................................................................... 10 Using window envelopes.............................................................................................................................. 10 Address................................................................................................................................................................. 10 Address block.................................................................................................................................................... 10 Clear Zones.......................................................................................................................................................... 10 Paper colour........................................................................................................................................................ 10 Printing.................................................................................................................................................................. 10 Consumables .......................................................................................................................................................11 Trays..........................................................................................................................................................................11 Magnum..................................................................................................................................................................11 Tray labels..............................................................................................................................................................11 E-Dockets and Collection Receipt............................................................................................................12 Forecasting Variables ....................................................................................................................................12 Collection Process .......................................................................................................................................... 14 Collection times................................................................................................................................................. 14 Collection Time Change Process.............................................................................................................. 14 Customer health and safety procedures.............................................................................................. 14 Unloading and handover.............................................................................................................................. 14 Contingency........................................................................................................................................................ 14 Procedures for handling non-compliant postings ........................................................................15 Collections............................................................................................................................................................15 Documentation...................................................................................................................................................15 Addressing Standards.................................................................................................................................... 16 Mail Presentation.............................................................................................................................................. 16 Non-machineable or non-routable mail................................................................................................ 16

1.1

2.0

2.1

2.2 2.3 2.4 2.5

3.0

3.1

3.2 3.3

4.0

4.1

4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 5.0

5.1

5.2 5.3 5.4

6.0 7.0

7.1

7.2 7.3 7.4 7.5

8.0

8.1

8.2 8.3 8.4 8.5

Appendix A Recommended machine-readable fonts

17 18

Appendix B Envelope specification

1.0 PremierSort Flex Overview

1.1 PremierSort Flex service summary

Day 0 • Unsorted mail collected from customers • Mail delivered to Whistl sortation centre • Mail machine sorted Day 1 or Day 2* • Bags of sorted mail delivered to Royal Mail • Bags are signed for by the Royal Mail • Royal Mail local sortation

PremierSort Flex 2 or 3 day service offers customers a competitive and flexible service by sorting machine-readable mail automatically.The PremierSort Flex service will be delivered by the third working day (Mon-Sat) after the day of posting.The geographic location that the mail will be collected from and delivered to will depend on whether it will be a 2 day or 3 day delivery. Whistl will collect and prepare your unsorted mail, saving time and money.

Day 2 or Day 3* • Delivered by Royal Mail

* Geography dependent

Summary of PremierSort Flex service

Format weight bands

Service

Light Large Letters

Letters (DL/C5)

Packets

0-100g 101-250g 251-500g 500-750g

PremierSort Flex

Y

Y

N

Y

N

N

N

3

2.0 Entry qualifications

2.1 Minimum volumes

2.2.1 Mail addressing Customers shall take into account changes to postcodes and other address information over time and ensure that new records are accurate (e.g. quarterly updates). Cleaning address >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19

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