Professional May 2021

Professional May 2021

PROFESSI NAL Official publication of The Chartered Institute of Payroll Professionals in Payroll, Pensions & Reward Issue 70 May 2021 Technology enhances the role of payroll professionals

Visibility and business insight Functional alignment Preventing overpayments Improve awareness What’s past is prologue Looking back

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“Open your arms to change, but don’t let go of your values.” Dalai Lama (1940–) (https://bit.ly/3uJKDOZ)

Editor’s comment

This issue has several articles within the feature topic theme ‘technology enhances the role of payroll

of culture” and that “they would attract the ‘wrong sort’ to payroll offices”. Page 5 has a must-read momentous message from HMRC.

professionals’, providing insight to how payroll is developing. Contrast the views expressed in these with the portrayal of LED

Mike Nicholas MCIPP ([email protected]) Editor

calculators in the ‘When we were young’ themed article on pages 14 and 15, as “weeds of progress flowering in the ancient beds

Chair’s message

Continuing with the theme of embracing change, the focus of this issue is on the part that technology plays in a payroll professional’s role.

opportunities technology are creating to examine the changing role of payroll, determine and push forward the part we can play, and continue to raise our profession’s profile. How many of you were planning to go paperless, and can now say that you don’t have any paper in sight? We have to consider concerns about privacy and security, but whether you are an in-house payroll, a payroll bureau, or a hardware provider, changing technology will impact how payroll is processed. By embracing change, as payroll professionals we can contribute positively to organisations both strategically and day to day. There are various articles in this edition that will be thought- provoking or will help increase knowledge around technology to enhance payroll professionals’ role. I hope you find them of interest and of benefit; happy reading.

Many organisations that were considering or planning on changing technology before

the pandemic have pushed this forward at a significant pace. Can you even imagine operating now without using Microsoft Teams or another similar operating tool? Payroll can work from home, demonstrating that continuing to provide the same excellent level of service without being sat in the office means increasing usage and accessibility of different forms of payroll technology. Mobile devices, chatbots, AI, the ‘cloud’, and >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52

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