Property Manager - Homes for Students

Property Manager - Homes for Students

Managed by Prestige Student Living

PROPERTY MANAGER CANDIDATE PACK

Guilden Park Guildford

CONTENTS 1 About us 2 Inside Guilden Park - Guildford 2 The Role

3 Person Specification 4 Application Process

ABOUT US

Prestige Student Living is the premium brand of one of the UK’s leading providers of student accommodation; Homes for Students. Prestige Student Living offers luxury living in all of our student properties. We understand accommodation can contributes significantly to students learning and development at University, we therefore work in partnership with universities and student unions to provide an elite student experience.

Inside Guilden Park - Guildford

New to Guildford is our fabulous mixture of studios and en suites, a stunning space designed to create the perfect home away from home for students. Guilden Park is ideally located, just a short 20-minute walk from The University of Surrey, or 10-minutes away, if you want to cycle. Guilden Park has fantastic social spaces including a comfy common room, a central landscaped garden, and a stunning sky lounge for our students to enjoy. With private study rooms and co-work study areas, our students can really focus on their university work with no distractions, or do some group studying! Our building also includes

Air Conditioning with anti bacteria filters

Bike Storage

Cinema Room Games Room

Up to 250Mbps WiFi

Onsite Maintenance Team

CCTV & Fob Entry System

Private Study Room & Meeting Room

Roof Top Terrace

Guilden Park, the true definition of luxury student living.

THE ROLE

Purpose of the role To lead the team and drive the performance of the property KPI’s whilst delivering an outstanding student experience. The Property Manager will be responsible for implementing best practice through strong leadership, as well as driving a high quality customer service, sales, maintenance and housekeeping provision. The Property Manager will ensure that the safety and welfare of the students is always paramount.

Supervisory responsibility for Customer Service Advisors, Property Services Assistants &

Housekeepers Other contacts

Internal : Your Property team, Operations team including Regional Manager & Operations Director, other Property Managers & teams, Harrogate & Liverpool Office Staff. External : Clients, University partners, Students in residence, event guests, visitors, local Residence Committee, local residents, security, third party suppliers & contractors.

DUTIES • Liaison with the students on a day to day basis, being the point to interface with relating to open days, intake and departures, student wellbeing and behaviour, events management, damage recharges, monthly reporting and attendance at monthly meetings where notified by the ROM. • Responsible for organising and managing the check in, check out and room turnaround process. • Responsible for managing complaints and flat disputes, ensuring the satisfactory resolution and that the outcome is reported to management where necessary. • Responsible for the management of all Property customer-related and operational issues. • A critical management priority is to keep our students and teams safe by ensuring our health & safety and compliance policies and procedures are fully embedded, and that your property closely follows the required standards of The ANUK National Code. • Take ownership of resolving and supporting with any incidents or accidents which occur out of hours. • Responsible for ensuring the property is compliant with legislation and risks are appropriately identified and managed. • Responsible for the implementation and measurement of customer experience within the Property which is monitored through internal and external student surveys. • Responsible for undertaking Property audits on a regular basis ensuring that safe working practices are in place and contracted services are being delivered to a high quality.

• Ensuring that the property is adequately and appropriately resourced and that the workload is allocated accordingly. • Manage and develop capability across the property team, raising performance through coaching and feedback, using performance management methods where appropriate. • Liaison with Homes for Students central support team and management. • Overall accountability for property performance against KPIs, including customer satisfaction, compliance & financial information. • Undertake monthly property KPI and financial reporting, ensuring set deadlines are met. • Instigate new initiatives in conjunction with the University or College relating to student experience or property efficiency, such as, energy saving awareness. • Create and maintain effective working relationships with key client, University, College and local contact personnel. • Implement and manage service or performance improvements and customer satisfaction. • Work collaboratively with the wider property management team to share best practice. • Hold regular 1-1’s with direct reports and set SMART, stretching and realistic objectives. • To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviours to your line manager immediately.

PERSON SPECIFICATION

Essential Previous management experience within a similar role or environment. Demonstrable experience of working independently, having the confidence to take ownership and use initiative with decision making.

The ability to understand Homes for Students needs and objectives and to devise and implement operational plans which deliver these.

Experience of Microsoft Office software, financial computer systems and >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14

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