Data Loading...
Army Navy Country Club COVID19 Response 3.30.21
162 Downloads
7.17 MB
Twitter Facebook LinkedIn Copy link
RECOMMEND FLIP-BOOKS
A RMY N AVY C OUNTRY C LUB COVID19 R ESPONSE
1
T ABLE OF C ONTENTS Summary by Date ………………………..….6 -7 Employee Protocols and Information ……...8 Employee Health Screening……..…...9 Increased Cleaning & Sanitization…...10 Action Steps of COVID- 19…………11 Quick tips: Gloves & Mask……....….12 Social Distancing………………...…..13 Staff Support……....….…..….……...14 Mental Health……....….….….……...15 Locker & Break Room…...……..…....16 COVID- 19 FAQs….………..……………17
2
T ABLE OF C ONTENTS C ONTINUED
Employee Communications ………………..19 Employee Letters Return to Work…………………………..20 -21 Orientation Acknowledgement……...……22 COVID19 Temperature Testing…….……24 -27 Employee Disclosure Health Screening…..28 Essential Worker Letter……………….….29 Employee Emails March 6, 2020……………….……..….….30 March 13, 2020……………….……..….....31 March 17, 2020………………..…...….......32 March 25, 2020………………….….…….33 March 27, 2020…………………......…….34 -41 April 2, 2020……….….……………….....42 -43 May 15, 2020……………………………..44 -45 Employee Text Communication………………46 -49
3
T ABLE OF C ONTENTS C ONTINUED
Employee Furlough Information ANCC Furlough Notice Email….….……50 Furlough Letter………….….…...………52 -55 Employee Orientation Information…..………56 -58 Notification of Employee Exposure….….…...60 FFCRA Information………………….….…...62
Sanitation Practices by Department .….…...64 -65
Phases by Department
Aquatics…………………………….68 -69 Catering Events……………………..70 Clubhouse Locker Rooms……….......71 Clubhouse & Dining…………...…....72 -73 Fitness.……....…………………........74 -75 Golf Operations…...…………….…76 -77 Kids Club & Rec Room……...….…..78 Tennis……....….…………….……...80 -81
4
T ABLE OF C ONTENTS C ONTINUED
Chairman and GM Messages March 16, 2020…...…………..….….82 -83 March 17, 2020…...……………...….84 -85 March 24, 2020…...……………...….86 -87 April 14, 2020…...…………….…......88 May 22, 2020…...…………….……...90 -91 June 10, 2020…...………...….………92 -95 June 30, 2020…...………...….………96 -99 October 26, 2020….….......….………100 November 18, 2020….…...….………101 December 12, 2020….…...….………102
Staff Support by ANCC Foundation. …104 Hours of Operations …..……………….106 -123
5
S UMMARY BY D ATE
March 12, 2020
Governor Northam Declares State of Emergency, for Virginia
March 14, 2020
Ensured any employees who needed a remote log in had access
March 16, 2020
Closed: Arlington Fitness, Aquatics, Sun Room, sauna and steam rooms. Golf, Tennis and Dining operations amended to meet current regulations.
March 17, 2020
All restaurants closed at 3PM. Stars and Stripes at Arlington will be open for ‘ to go ’ orders from 8:00 AM to 5:00 PM. The PoG at Fairfax will be open daily from 8:00 AM to 5:00 PM . All clubhouse events of more than 10 people suspended. Shotgun golf events suspended until further notice.
Dues increase postponed.
March 19, 2020
Indoor pro shop closed.
March 21, 2020
The gates at both ANCC Arlington and Fairfax campuses will be opening at 6:00 AM and closing at 9:00 PM
March 25, 2020
Both clubhouses, including locker rooms, will be closed as of 5PM.
The golf shops, tennis shop and outside entrances to Stars and Stripes remained
6
April 13, 2020
Furloughed 123 employees
April 27, 2020
Furloughed 46 employees
May 18, 2020
Employee health screening in effect
May 22, 2020
May 29, 2020
Phase I started
June 10, 2020
Governor Northam Declares State of Emergency, for Virginia
June 12, 2020
Phase II Started
July 1, 2020
Phase III Started
March 23, 2021
Governor Northam Announcement
7
E MPLOYEE P ROTOCOLS
8
E MPLOYEE H EALTH S CREENING
Effective May 18, 2020, all employees reporting to work will be screened for respira- tory symptoms and have their body temperature taken as a precautionary measure to reduce the spread of COVID - 19.
Upon arrival to work and prior to entering any other areas of the Club employees will report to the following areas for screening:
Arlington Clubhouse, tennis, aquatics, fitness, facilities maintenance, Greens Arlington and Golf Employees report to Security in the receiving area . Fairfax Clubhouse, aquatics and Golf Employees report to Security at designated en- trance area FFX Greens Employees report to Carmen Giannini or his designee Procedure: Employees will be asked to arrive to work with a mask, if they do not have one avail- able, the Club will provide at the screening. Employees are required to maintain social distancing while entering the Clubhouse. Each employee will be screened privately by designated Manager or Security Officer using a touch less forehead/ temporal artery thermometer. The employee ’ s temperature and answers to respiratory symptom questions will be documented, and the record will be maintained as a confidential medical record.
9
I NCREASED C LEANING & S ANITIZATION
The Club has implemented more stringent cleaning standards and increased the cleaning and disinfecting of high touch areas. We ask that each employee help keep their work area clean by wiping the area down prior to starting your day, during the day and at the end of the day. Employees should not use other employees ’ workspaces without first cleaning and sanitizing the area. The Club has increased the airflow exchange in the Clubhouse and are using the MERV 13 (Hospital grade) final filters. We ask that you keep all doors that do not need to be closed, open to reduce the number of surfaces we all touch.
All employees are asked to ensure their uniforms or personal clothing and cloth masks are laundered properly and worn in accordance with our standards of appearance policy.
10
A CTION S TEPS OF COVID-19
What do I do if I feel ill? Stay home. ANCC and the CDC recommend if you have any symptoms of Covid - 19 or are not feeling well in general, that you stay home and self quarantine for 14 days. Coming to work with an illness whether Covid - 19, flu, cold ’ s or any other illness, puts your fellow coworkers and members at risk. If you ’ re not feeling well, please contact your manager, let them know you are unable to come to work for your shift, and if necessary, seek medical attention. What do I do if I have been exposed to Covid - 19 while caring for a family member? You are required to stay self - isolated for 14 - days and may only return to work if you are symptom free. If during the isolation period your symptoms worsen, seek medical attention. For more guidelines, please reference the CDC ’ s website. What do I do if I have been diagnosed with Covid - 19? You are required to stay home until you have fully recovered from Covid - 19. You may return work once a doctor has released you to duty. What if I am concerned about returning to work as I have an underlying health condition? Please speak with Human Resources, they will address your concerns and together with your input will come up with a solution. All information related to your health condition will be kept confidential. If unable to return to work, you will be eligible to utilize your vacation or pto. What if I am unable to return to work due my childcare facility being closed due to Covid - 19? Please speak with Human Resources, they will address your concerns and together with your input will come up with a solution. You may be eligible for Paid Family Leave under the Families First Cares Act. What if I do not have sick or personal time and I am required to self - quarantine, test positive to Covid - 19 or have to care for a family member? Contact Human Resources, you maybe eligible for Paid Sick Leave under the Families First Cares Act.
11
Q UICK T IPS FOR W EARING A F ACE M ASK & G LOVES
ANCC will require all employees to wear a mask while working. Employees who cannot wear a mask due to a respiratory health condition, such as asthma, must see Human Resource
Mask
Proper wearing of mask:
How to put on a face mask
• Clean your hands properly or use hand sanitizer if you have no access to water
• Check the mask you use is going to cover adequately from bridge of the nose to the chin
• For ear loop masks, hold the mask by both loops and gently loop over each ear
For tied masks, tie the upper strings in a bow first then lower string
•
Don ’ t fiddle with the mask
•
Continue to follow social distancing rules
•
How to take off a face mask
Wash your hands or sanitize first,
•
Try not to touch the outer potentially infected surface
•
• Remove one ear loop, wrap around the to the other side not touching the outside
Dispose of the mask immediately if it is disposable
•
Wash your hands or sanitize again
•
Gloves
Proper hand hygiene is the most effective way to stop the spread of germs and virus. Gloves offer protection, if used properly and should not give you a false sense security. Gloves should be removed and discarded after usage.
Properly put on your Gloves
Wash or sanitize your hands
•
Remove all jewelry which may rip the glove
•
Attempt not to touch outside of the glove as you put them on
•
Place glove on dominant hand and pull on. Repeat
•
12
S OCIAL D ISTANCING
As Covid - 19 is transferred by respiratory droplets, the CDC recommends that you keep six feet from each other. In order to properly social distance, the Club has marked areas on the floor showing six feet, limited the number of staff allowed in offices and retail areas at onetime, limited the number of employees in the elevators, removed seating in the break room and restaurants. We ask you maintain social distance from your coworkers, do not shake hands, hug or have close contact with each other. Acknowledge your coworkers and members with a smile – yes you can see a smile in your eyes, nod or friendly wave.
While this may be challenging at times, if we all make a conscious effort, we will be able to keep each other safe and healthy during this time
13
S TAFF S UPPORT
Who can apply?
Any FT/PT employee needing assistance are eligible to apply.
Where can do I find the form?
Please request the form from your department ’ s AGM or HR
What is the maximum I can apply for?
There is not a limit on the amount an employee can apply for from the fund, however the Foundation may not approve the total amount requested based on the demands from the fund.
Do I have to physically sign the application?
Due to the regulations of the ANCC Foundation, all forms must have the employees ’ original signature, forms may not be electronically signed and will be returned for signature.
If another employee and I have the same physical address should we apply together or separate?
If multiple requests have the same address, we prefer that the request is filed together.
What upper level management needs to sign the form?
It is required that the form have the AGM or GM ’ s signature. It should also have a supervisor/manager signature, but not required.
How long does the entire process take?
Please allow 7 business days from the time of submission for the process to be completed.
How do I know if I was approved or denied my request?
The AGM or HR will contact the employee once the foundation approves/denies a request.
If I am approved, how will I receive the funds?
Funds will be transferred from the Foundation to ANCC. If you already have direct deposit set up with the Club you will receive the funds that way, if you do not you will receive a check in the mail.
14
M ENTAL H EALTH
We understand these are difficult times have created additional worries, stresses and challenges for you. We want you to know we are here for you and if you need assistance financially or emotionally, please let us know.
Be Mindful of Your News Consumption
Limit your sources, practice acceptance, limit consumption, distinguish between global and local. Ask someone for help; if you feel you need separation from the news have a friend or loved one filter the news for you and give you updates.
Find Things to Do/Distractions
Activities that distract you from current events can be helpful. Here are a few ideas: Household chores, Free online university courses, Movies, Netflix, arts and crafts.
Help Others
The helper principle shows that helping others is also a benefit to the helper. In hard - hit Europe and other impacted communities, people are helping those self - isolating by shopping or running errands for them. Canada has developed a movement called “ caremongering. ”
15
L OCKER & B REAK R OOM
E MPLOYEE B REAK A REA
The Club has modified the Employee break area to accommodate social distancing and lim- iting the number of employees in the break room at one time. All employee meals will be served in to - go containers (one box per employee) and are to be consumed in approved break areas. Employees are expected to properly dispose of their to - go containers and clean break areas after each use. One meal per worked shift.
L OCKER R OOMS
Locker rooms will be accessible for locker use only. Wet areas are closed until at least Phase 2 of recovery. Please plan accordingly when coming to work.
C ELLPHONE P OLICY
As cellphones are a high - touch item and hard to sanitize, we will no longer allow personal cellphones to be used during working hours. Employees may access their phones during breaks.
16
C OVID -19 FAQ S
If I have questions regarding any work or COVID-19 information who do I ask?
Contact your manager or Human Resources
What if I am concerned about returning to work as I have an underlying health condition or am over 60? Please speak with Human Resources, they will address your concerns and together with your input will come up with a solution. All information related to your health condition will be kept confidential. If unable to return to work, you will be eligible to utilize your vacation or paid time off. What if I am unable to return to work due my childcare facility being closed due to Covid-19? Please speak with Human Resources, they will address your concerns and together with your input will come up with a solution. You may be eligible for Paid Family Leave under the Families First Coronavirus Response Act. (“ FFCRA ”)
What if I do not have sick or personal time and I am required to self-quarantine, test positive to Covid-19 or have to care for a family member?
17
18
E MPLOYEE C OMMINUCATION
The Five Star Times; Employee Newsletter *This can be found in the clubs Archives Employee Letters Text Messaging Signera
19
R ETURN TO W ORK L ETTER
20
21
O RIENTATION A CKNOWLEDGEMENT
22
23
24
25
26
27
28
E SSENTIAL W ORKER L ETTER
29
M ARCH 6, 2020 E MPLOYEE E MAIL
30
M ARCH 13, 2020 E MPLOYEE E MAIL
31
M ARCH 17, 2020 E MPLOYEE E MAIL
32
M ARCH 25, 2020 E MPLOYEE E MAIL
33
M ARCH 27, 2020 E MPLOYEE E MAIL
34
M ARCH 27, 2020 E MPLOYEE E MAIL A TTACHMENTS
35
M ARCH 27, 2020 E MPLOYEE E MAIL A TTACHMENTS
36
37
M ARCH 27, 2020 E MPLOYEE E MAIL A TTACHMENTS
38
39
M ARCH 27, 2020 E MPLOYEE E MAIL A TTACHMENTS
40
41
A PRIL 2, 2020
42
A PRIL 2, 2020 E MPLOYEE E MAIL A TTACHMENTS
43
M AY 15, 2020
44
M AY 15, 2020 E MPLOYEE E MAIL A TTACHMENTS
45
E MPLOYEE T EXT C OMMUNICATION
Date, Number of Messages sent, Message
03/14/2020 11:15:00 AM
392
Welcome to Army Navy Country Club's text program. You'll receive key information and important updates from the club. To opt - out, please reply STOP
03/17/2020 10:45:21 AM
386
ANCC Team, please check your email on the latest update for the club concerning COVID - 19. - Army Navy Country Club
03/25/2020 09:08:40 AM
385
Hi _____ ,please check your email for the latest ANCC update. - ANCC
03/27/2020 03:03:13 PM
385
Hello _______ Check your email for the latest update from ANCC. Click the link for the ANCC newsletter, info and resources. https://adobe.ly/3apNL90
03/30/2020 03:19:12 PM
385
A message from Patrick King: https://bit.ly/3by5UBu
04/02/2020 01:46:33 PM
385
Hi _____ , Please Check your email for updated pay information. Stay Safe! - ANCC
04/03/2020 03:00:00 PM
386
Hi Team, Click this link to visit The Five Star Times our Employee Newsletter for information and resources. https://adobe.ly/3apNL90 - ANCC
04/04/2020 03:47:56 PM
386
A thank you from ANCC & Patrick King. https://youtu.be/BWMjro9sh0o Stay safe! - ANCC
46
04/10/2020 03:10:00 PM
384
Hi _____ ,Please check your email and click this link for updates. https://adobe.ly/3apNL90 - ANCC
04/17/2020 03:05:00 PM
383
Hi Team, Click this link to visit The Five Star Times newest edition. https://adobe.ly/3apNL90 - ANCC
04/24/2020 03:10:00 PM
383
Hello Team, The newest edition of The Five Star Times is available. https://adobe.ly/3apNL90 - ANCC
05/01/2020 03:10:00 PM
380
Hi! Happy May! The newest edition of The Five Star Times is live. Check it out. https://adobe.ly/3apNL90
05/02/2020 01:00:00 PM
380
Hi Team, A message from Patrick King, Stay Well. https://youtu.be/V43caBBxzxk
05/08/2020 03:10:00 PM
380
Hi Team, The Latest Edition of The Five Star Times is live. https://adobe.ly/3apNL90 Stay Well, ANCC
05/17/2020 05:03:23 PM
380
Team, Please check your email as an important notice and a new edition of The Five Star Times went out on Friday. https://adobe.ly/3apNL90 Be Well. - ANCC
06/10/2020 09:00:00 AM
242
ANCC OPEN ENROLLMENT IS OPEN! Check your email and click the webinar link for more information on your benefits! https://bit.ly/2AWlHNr
06/15/2020 05:00:00 PM
242
ANCC OPEN ENROLLMENT: Quick Reminder, open enrollment is closing tomorrow. If you have not made your changes, please do so now. https://bit.ly/2AWlHNr
07/04/2020 09:00:00 AM
282
Team, With expected increased traffic on July 4th, employees may use indoor tennis or the lowest level of the east parking lot for parking. This applies to anyone working past 4:30PM on the 4th at Arlington. - ANCC
47
E MPLOYEE F URLOUGH I NFORMATION
As of 7 July, 2020
Return to work Dates / Moved to On Call
27 May 2020
25 June 2020
9 Employees Returned to work
1 Employees Returned to work
1 Employees Moved to On Call
30 June 2020
28 May 2020
1 Employees Returned to work
8 Employees Returned to work
1 July 2020
8 June 2020
5 Employees Returned to work
1 Employees Returned to work
2 July 2020
13 June 2020
2 Employees Returned to work
1 Employees Returned to work
1 Employees Moved to On Call
15 June 2020
20 Employees Returned to work
16 June 2020
4 Employees Returned to work
17 June 2020
4 Employees Returned to work
18 June 2020
2 Employees Returned to work
19 June 2020
2 Employees Returned to work
22 June 2020
1 Employees Returned to work
24 June 2020
1 Employees Returned to work
48
Terminated
13 April 2020
18 Employees Terminated
27 April 2020
2 Employees Terminated
As of 7 July, 2020
Employees who have Returned to Work 63
Employees Still Furlough 69
Total terminated 20
152 Total Employees
49
ANCC F URLOUGH N OTICE E MAIL
50
51
ANCC F URLOUGH L ETTER
52
53
ANCC F URLOUGH L ETTER
54
55
E MPLOYEE O RIENTATION I NFORMATION
As of 7 July, 2020
New Hire Orientation schedule May 2020 - July 2020
New hire orientations *4 hour orientations*
Monday, May 25th 1:30 PM - 6:00 PM *9 attendees
Monday, June 1st 11:30 AM - 3:30 PM * 8 attendees
Monday, June 8th 11:30 - 3:30 PM * 9 attendees
Monday, June 15th 10 AM - 2 PM * 6 Attendees
Monday, June 29th 11:30 AM - 4:30PM * 12 attendees (larger group; on boarding paperwork potion took longer than anticipated)
May 2020 Current/returning staff orientations (ARL) Monday, May 18 th 10 AM - 12 PM (2 sessions simultaneously) *11 attendees 1:30 PM - 3:30 PM * 5 attendees Tuesday, May 21 st
10 AM - 12 PM * 8 attendees 1:30 PM - 3:30 PM *6 Attendees
Friday, May 22 nd
10 AM - 12 PM * (2 sessions simultaneously) *18 attendees 1:30 PM – 3:30 PM *8 attendees Saturday, May 23 rd 10 AM - 12 PM *5 attendees 1:30 - 3:30 PM * 5 attendees Thursday, May 28 th 10 AM - 12 PM * 9 Attendees (mainly returning) Wednesday, May 29 th 11 AM - 1 PM * 2 attendees
56
June 2020 - Current/returning staff
Wednesday, June 6 at 1 PM - 5 PM *new hire orientation for Tennis; 2 attendees (note originally Saturday off - accommodated for department) Wednesday, June 10 th 1:30 PM - 3:30 PM * 4 attendees
Tuesday, June 16 th 10:30 AM - 1:00 PM * 13 attendees; mainly returning employees Wednesday, June 17 th 3 PM - 5 PM * 9 attendees; mainly returning employees
Monday, 6/22 at 1:30 PM (FFX)
Tuesday, 6/23 at 2PM - 4 PM * 4 attendees
Friday, 6/26 at 1:30 - 3:30 *5 attendees
Saturday, 6/27 at 11:30 AM - 1:30 PM * 7 attendees
Tuesday, 6/30 (note: multiple sessions)
11:30 AM - 1:30 PM * 4 attendees 3 PM - 5 PM * 5 attendees
57
E MPLOYEE O RIENTATION I NFORMATION Continued
July 2020
Tuesday July 7
11:30 - 1:30 PM * 2 attendees 3 PM - 5 PM * 1 attendee
Wednesday July 8 @ 12 PM - 4 PM for (Day 1 new hire 4 hour training)* 2 attendees
Saturday, July 11 at 10 AM - 12 PM *for returning and current staff*
Tuesday, July 14 at 12 PM - 2 PM *ARL Greens*
Wednesday, July 15:
11:30 AM - 1:30 PM 3 PM - 5 PM
Friday, July 17:
11:30 AM - 1:30 PM 3 PM - 5 PM
Fairfax Orientations Wednesday, May 27 th (note: multiple sessions; worked in FFX all day)
10 AM - 12 PM * 7 attendees 1:30 PM - 3:30 PM *6 Attendees 1:30 PM - 4:30 PM * 9 attendees
Wednesday, June 15 th
10 AM - 2 PM aquatics new hire Day 1 * 6 attendees 3 PM - 5 PM * 5 attendees Monday, June 22 nd 1:30 PM - 3:30 PM * 11 attendees
Monday, July 6 12:30 - 2:45 *only 1 new FFX greens keeper
Monday, July 13
9 AM - 10:30 AM
1 PM - 3 PM
58
59
Notification of Employee Exposure
60
61
FFCRA Information
62
63
Sanitation Practices by Department
Administration The Administration Office has been and still is taking the following procedures to prevent the spread of Covid - 19: • Clean all surfaces, desk areas, door handles, printer/copiers, and phones each morning and throughout the day with Clorox disinfecting wipes. • Washing our hands often and using hand sanitizers as needed. Opening doors with a paper towel. • Keeping our social distances from each other and members at the window. • Admin Staff are alternating working from home to lessen the number of people in the office. Further protection by wearing masks while working and gloves while handling mail. Aquatics • Clean all surfaces, desk areas, door handles, printer/copiers, and phones each morning and throughout the day with Clorox disinfecting wipes. • Washing our hands often and using hand sanitizers as needed. Opening doors with a paper towel. • Keeping our social distances from each other and members at the window. • Admin Staff are alternating working from home to lessen the number of people in the office. Further protection by wearing masks while working and gloves while handling mail. Clubhouse • Front of the House, Housekeeping and Culinary staff has increased its use on single use latex and nitrile gloves • Hand washing procedures and awareness has been heightened in all areas of the club with all team mem- bers being taught the proper way to wash hands as described in orientation video • Sanitizer hand gel use has been increased and are refilled as needed
• Disposable 3 - ply mask are required • Six feet social distancing is required
Fitness Cleaning is ongoing while the fitness center is open. Housekeeping is on duty continuously. Members are encouraged to wipe equipment before and after use. Gloves are also available to them. Staff follows behind members to disinfect after equipment is used. We use three different methods: • Spray disinfectant • Immersing small equipment in a bucket of disinfectant solution • Spraying with the electrostatic gun
In addition, there are lots of wipes and hand sanitizer for members to use throughout the facility.
64
Greens We have a dedicated team member disinfecting all equipment and facility touch areas in the mornings prior to the arrival of the team.
• We have hand sanitizer available to all team member as well.
• Weekly meetings are utilized to remind the team of hand washing/social distancing etc.
65
66
Phases by Department
67
A QUATICS
Pre Recovery Closed. Draining and cleaning of all pools. Maintenance on critical items needed for opening and inspection. Submission of county paperwork for permitting. Pre electri- cal inspection at both locations. Day One orientation and virtual staff meeting(s). Phase 1 ARL: 8am to 8pm lap swim (last swim slot 7pm). FXX: 10am to 7pm lap swim (last swim slot 6pm). *ARL - Olympic Pool open/upper pools closed. *FXX - Main Pool open/wading pool closed. Lap swim only. No socializing on deck/in pool. One swim- mer/per lane (ARL - 8/FXX - 6). Member schedule online 45 minute time window/24 hours in advance. At :45, cleaning of all pool decks, walls, all touch points. No ameni- ties, towels, use of main locker rooms, cups, or pool gear (Member BYO). No pro- grams such as lessons or water aerobics. No guests. No club team use. Swim/Dive team TBD. No Sports Camp swim lessons or free swim. No furniture set up, diving boards, slide, starting blocks. Entry and exit: *ARL - Entry off lower parking lot through double gate. Social gathering enforced. Check in table. *FXX - Entry and ex- it through side gate, monitor flow in and out with check in table and staff. Members allowed one (1) reservation/per day. Members may sign up for three (3) slots/per week to start (monitor to see if we can add more). Phase 2 Hours of OP TBD. Begin controlled opening of additional pools and usage. Begin wa- ter aerobics classes and lessons in upper pools with managed numbers and reserva- tions only. Allow use of diving boards and water slide. Open training pool and adult pool with controlled entry and usage restrictions. Begin water aerobics, lessons (possibly with no contact) and controlled morning swim for Masters and club swim. Allow properly placed furniture usage. Possible use of limited amenities and con- trolled use of main locker rooms. No towels, cups or pool gear.
68
A QUATICS
Phase 3 Arlington Overview: Max occupancy across our pools and decks is 250 (lesser than 75% total occupancy which is 389). Social distancing of 10 ft still required on pool decks and in water with the exception of learn to swim lessons. No guests at ARL. Continue to allow guests at FXX. · BYO towels, filled water bottles, sunscreen. No food or drink, other than water, per- mitted on pool decks Member Check in will move from Dive Inn Deck to main lobby. Members will be asked not to move any tables, chairs, or loungers as they are placed per social dis- tancing guidelines. Fairfax Overview: Max occupancy across the pool and decks is 147 bodies. Two lap lanes by reservation will continue. Six (6) quadrants will be available with no need to make a formal reservation but members will be encouraged to call FXX. Table/chair seating available on concrete slabs. Can grab food from Pavilion and eat at tables or just hang out. If space in the pool while just “ hanging out ”, members may take a dip. If not, foot showers available and one full shower (converted from foot) can be used to cool off.
69
C ATERING E VENTS
Pre Recovery Closed
Phase 1 Closed
Phase 2 Catering open for events up to 50 people.
Phase 3 Catering open with social distancing restrictions limiting capacity to less than 50%.
70
C LUBHOUSE L OCKER R OOMS
Pre Recovery Closed
Phase 1 Closed
Phase 2 Locker rooms open with social distancing restrictions. No towels provided. Sauna and Steam Rooms closed.
Phase 3 Locker rooms open with social distancing restrictions. Sauna and Steam Rooms closed.
71
C LUBHOUSE & D INING
Pre Recovery Clubhouse closed except for Stars & Stripes for 'to go' orders. Temperature taken up- on arrival. Face covering required for employees working in dining and service areas. Regular hand washing / use of hand sanitizer. Enforce social distancing - minimum 6'. Virtual Wine Tastings offered weekly. Virtual Author Series offered. Phase 1 Clubhouse closed except for Stars & Stripes 'to go' orders and outdoor dining. Tem- perature taken upon arrival. Face covering required for employees working in dining and service areas. Regular hand washing / use of hand sanitizer. Enforce social dis- tancing - minimum 6'. Virtual Wine Tastings offered weekly. Virtual Author Series
offered. Phase 2
Clubhouse open, restaurants operating at 50% capacity. Temperature taken upon ar- rival. Face covering required for employees working in dining and service areas. Reg- ular hand washing / use of hand sanitizer. Enforce social distancing - minimum 6'. Virtual Wine Tastings offered weekly. Virtual Author Series offered.
72
C LUBHOUSE & D INING
Phase 3 Clubhouse open, restaurants operating at 75% - 100% capacity. Adjust POG and Grill hours based on demand. Members not asked to sign chits. Buffets only with attend- ants. Promote outdoor dining. Common areas open. Remove capacity limits on es- tablishments.
73
F ITNESS
Pre Recovery Closed. Group Ex classes offered online. Personal training offered online. Physical therapy offered online. Skincare products available online. Facebook Group offered online. Phase 1 Closed. Group Ex classes offered online. Personal training offered online. Physical therapy offered online. Skincare products available online. Facebook Group offered online. Phase 2 Fitness Center OPEN with restricted hours: 7 AM to 8 PM. Fitness Center desk staffed at all times to check in members and provide towels, gloves, masks (available for purchase). Housekeeping on premises during all hours of operation for continu- ous cleaning; deep cleaning nightly. Additional dispensers for hand sanitizer and wipes throughout the facility. Restrictions on equipment to ensure social distancing. Only use every other (or possibly every third) cardio machine. Restrict use of sectorized strength equipment to maintain social distancing. Remove small equipment, mats, some dumbbells, that would be problematic to keep sanitized. PERSONAL TRAINING resumes with social distancing and trainers responsible for keeping client's equipment clean. Personal training offered online. PHYSICAL THERAPY resumes on - site, with social distancing as appropriate. SPA SERVICES (massage, skincare) remain closed. GROUP EXERCISE resumes (in studio) with social distancing and restrictions. Classes limited to 7 participants and instructor. Floor will be marked with tape to define spaces for participants. Class schedule will be adjusted to allow classes to clear out and housekeeping to clean before the next class arrives. Classes will be on a reservation - only basis. "Soft" equipment such as yoga blankets and bolsters will be removed. Members check in at Aquatics Desk at the Pool Gate (Wendy is staffing it for us ). Members will be encouraged to bring their own mats, blankets, etc. Equipment will be sanitized after each class. Additional dispensers for wipes and hand sanitizer in studio. SOME ONLINE CLASSES WILL CONTINUE in order to accommodate members who are hesitant to return to the campus. LOCKER ROOMS available for toilet facilities; wet areas closed. Skincare products available online. Facebook Group offered online.
74
F ITNESS
Phase 3 Fitness Center OPEN with restricted hours: 7 AM to 7 PM week days, 8AM - 6PM weekends. Members self check in at the fitness desk. Housekeeping on premises during all hours of op. Additional sanitizing stations. Restrictions on equipment to ensure 10' social distancing. Only every 3rd cardio machine in use. Remove small equipment (mats, dumbbells, etc.). Personal Training with social distancing. Physical therapy resumes on site with social distancing. Group exercise resumes with social distancing in group studio. Classes limited to 6 people + instructor. Class schedule will be adjusted to allow classes to clear out and housekeeping to clean before the next class arrives Soft equipment will be removed. Online classes will continue. Locker rooms are available for use of the toilets, sauna and steam closed. Online registration no longer necessary with increased capacity? Most classes will be on a reservation - only basis; some classes may resume on a subscription basis.
75
G OLF O PERATIONS
Pre Recovery 10 people max in golf shop. Golf Shop open regular hours. 10 people maximum in shop. 2 people maximum in any office. No signing chits. "No return" policy in effect for merchandise sold. Single rider in cart unless same household. Valet service sus- pended. No organized play. No guest play. Bag storage and shuttle cart service sus- pended. "Do not touch or remove flagstick" policy in effect. Holes plugged so ball does not go completely below ground level. Face covering required for staff. Social distancing of 6' minimum. Range operations at 50% capacity - every other station closed. No holes or pin flags on putting green or short game areas. Balls / shag bags not provided for putting green or short game areas. Enhanced staff monitoring / reminding for social distance. Phase 1 10 people max in golf shop. Golf Shop open regular hours. 10 people maximum in shop. 2 people maximum in any office. No signing chits. "No return" policy in effect for merchandise sold. Single rider in cart unless same household. Valet service sus- pended. Playday tee time blocks permitted with no organized event or tournament play supported. Bag storage and shuttle cart service suspended. "Do not touch or re- move flagstick" policy in effect. Holes plugged so ball does not go completely below ground level. Face covering required for staff. Social distancing of 6' minimum. Guests permitted Monday thru Thursday with one - day advance booking only. Range operations at 50% capacity - every other station closed. No holes or pin flags on putting green or short game areas. Balls / shag bags not provided for putting green or short game areas. Enhanced staff monitoring / reminding for social distance.
76
G OLF O PERATIONS
Phase 2 10 people max in golf shop. Golf Shop open regular hours. 10 people maximum in shop. 2 people maximum in any office. No signing chits. "No return" policy in effect for merchandise sold. Single rider in cart unless same household. Valet service resumed. Playday tee time blocks permitted with no organized event or tournament play supported. Bag storage service resumed. Shuttle cart service suspended. "Do not touch or remove flagstick" policy in effect. Holes plugged so ball does not go completely below ground level. Face covering required for staff. Social distancing of 6' minimum. Guests permitted Monday thru Thursday with one - day advance booking only. Gloves required for handling member equipment. Range operation returned to full capacity. Practice areas returned to regular setup.
Phase 3 Gloves required for handling member equipment. Resume normal guest policy. Standard return policy in effect. Resume normal guest policy.
Standard return policy in effect. Demo and club fitting available.
Group instruction, classes & clinics resumed, though recent CDC guidelines may not bode well for Jr Program activities. Resume normal cart policy. Playday tee time blocks, tournaments, outings and interclub activity resumed as normal per approved schedule. Return to normal setup and operation. Bag storage service resumed. Shuttle cart service resumed. Valet service resumed - staff may handle player equipment with but must wear gloves. Range operation returned to full capacity. Practice areas returned to regular setup. Practice areas returned to regular setup. Returned to normal setup and operation.
77
K IDS C LUB AND R EC R OOM
Pre Recovery Closed. ‘ Art to Go ’ offered weekly.
Phase 1 Closed. ‘ Art to Go ’ offered weekly.
Phase 2 Closed.
Phase 3 Closed.
78
79
T ENNIS
Pre Recovery Facility: (1) Outdoor Tennis and Pickleball open; (2) Indoor Tennis Closed; (3) Pro Shop open with restrictions. Staff: teleconferencing where possible; limit to 10 or less in pro shop. Members (1) call - in for court assignments; each member their own distinctly marked balls. Instruction (1) groups limited to 4 or less; (2) pros assigned specific teaching ball cart; (3) only pros may touch balls; (4) pros wear masks when on side of court with one or more students; (5) ball carts routinely sprayed with disinfectant. Programs: All group programs postponed Phase 1 Facility: (1) Outdoor Tennis and Pickleball open; (2) Indoor Tennis Closed; (3) Pro Shop open with restrictions. Staff: teleconferencing where possible; limit to 10 or less in pro shop. Members (1) call - in for court assignments; each member their own distinctly marked balls. Instruction (1) groups limited to 4 or less; (2) pros assigned specific teaching ball cart; (3) only pros may touch balls; (4) pros wear masks when on side of court with one or more students; (5) ball carts routinely sprayed with disinfectant. Programs: Begin limited programming with limitations and restrictions.
80
T ENNIS
Phase 2 Key Regulations: stay - at - home for vulnerable; maximum of 50; continued social distancing and teleworking; face coverings in public recommended; further business easing. Facility: Re - open Indoor Tennis Facilities with restrictions (limits to number of people, staggered courts, and times? Additional cleaning procedures? Open ventilations regardless of climate, etc.) Staff: 6ft separation all times; teleconferencing where possible; limit to 10 or less in pro shop. Members: limit to 50 or less in pro shop and indoor areas; each member their own distinctly marked balls; 6ft social distancing. Instruction: pros assigned specific teaching ball cart; only pros may touch balls. Phase 3 Full opening of all racquet facilities and amenities with enhanced routine cleaning procedures. Resume normal member rules and procedures governing play. Resume instructional programs. Resume regular programing and events. Open indoor facility.
81
CHAIRMAN AND GM MESSAGE 16 MARCH 2020
Dear Members and Friends,
We continue to monitor closely the impact of the COVID - 19 (Coronavirus) outbreak and have decided to take some additional preventive measures. These are intended to promote social distancing and take into account directions and guidance issued by Federal, State, Local, and District of Columbia jurisdictions.
These measures will last a minimum of 14 days. We recognize that they will cause disruptions to many member routines and we regret the inconvenience they will cause. They have not been taken lightly and are made out of an abundance of caution.
The following emergency measures are effective immediately:
1. The Arlington Fitness Center and the Arlington Aquatics building are closed. 2. The Arlington Sun Room is closed. 3. The sauna and steam rooms at ANCC Arlington will be closed. 4. Golf, Tennis and Dining operations will continue with changes as noted below. 5. We will no longer permit group activities of more than six people at a time. This applies to all activities, including dining. 6. Per CDC guidelines, no more than 50 persons may be present at any event at the club. 7. We have reduced capacity in all dining rooms to promote social distance. 8. All bar stools are removed and standing service at bars will be eliminated. 9. Dining rooms will operate on reduced hours. Please check dining schedules on the website before coming to the Club. 10. Buffets will be eliminated in all restaurants. 11. When playing golf we ask that pins remain in the cup, and all putts ‘ inside the leather ’ are ‘ gimmes. ’ Some exceptions for tournament golf may apply. 12. Ball washers and water coolers have been removed. Please bring your own water bottle. 13. Hitting areas on the driving range will be spread out to create social distance. 14. Please refrain from all handshaking when at the Club. 15. Please continue to follow CDC guidelines. If you are not feeling well please stay home.
82
These decisions are made with the best interests of the club ’ s members and staff. We continue to monitor events and it may be necessary to undertake further measures upon short notice.
Thank you for your understanding.
Sincerely,
Raighne
Delaney
Patrick King
Chairman, Board of Governors
General Manager/ COO
83
CHAIRMAN AND GM MESSAGE 17 MARCH 2020
Dear Members,
The Executive Committee, Board of Directors and Club management have been actively monitoring the rapidly changing environment surrounding the novel Coronavirus (COVID - 19) and what changes we need to make to Club operations to maintain a safe environment for our members and staff. The Club is continuing to follow the Centers for Disease Control (CDC), World Health Organization (WHO) and requirements and guidelines from federal, state and local authorities related to the Coronavirus and take steps to protect the health and safety of our members, guests and staff. We are also in contact with other area Clubs as to the steps they are taking as a result of the Coronavirus. We have instructed staff to stay home and not come to the Club if they are exhibiting any signs of being sick, have come in contact with someone who is sick, or have recently travelled to an area of concern. We continue to ask that our members and their guests do the same. We also continue to ask members and staff to refrain from handshakes.
We also implore any members or staff who have been diagnosed with COVID - 19 to report that information to the Club so that the membership can be informed of their potential exposure.
Below is an update on some of the additional operational and facilities changes we are putting in place effective today to help ensure the safety of our members and staff. These preventive measures also are based on the current directives that have been issued by the CDC and federal, state, and local governmental authorities. The CDC called for the postponement or cancellation of all events with 10 or more people for the next 8 weeks in order to prevent the spread of Coronavirus. These changes will remain in effect until 1 April, but we will continue to monitor developments daily and provide regular updates as circumstances change and/or we make further changes in Club operations and procedures. We are working on a plan to ensure the staff receive compensation through 1 April. In addition we are working with the ANCC Foundation to set up an employee hardship fund that members can contribute to and receive a tax deduction. If this situation continues past 1 April many of our valued employees may run into hardship as the Club simply can ’ t keep employees whole indefinitely.
84
The updated changes are:
1. All restaurants are closing at 3:00 PM today, 17 March a. Stars and Stripes at Arlington will be open for ‘ to go ’ orders from 8:00 AM to 5:00 PM. b. The PoG at Fairfax will be open daily from 8:00 AM to 5:00 PM 2. All clubhouse events of ten or more people will be suspended until further notice 3. Indoor Contracts will be suspended and the indoor pro shop will be unstaffed and closed beginning Thursday, 19 March. Members may make random time reservations online with court fees suspended until the start of the outdoor season. An email from the Tennis Department will be sent to the Tennis Opt - In list tomorrow afternoon outlining the details of these changes. a. We are working to get the outdoor tennis courts open prior to 1 April for play
4. Golf operations will send out any updates as we have them a. All shotgun golf events are suspended until further notice 5. The fitness and aquatics building will remain closed
The Board has postponed budget meetings and any dues increase for the time being. The Special Membership Meeting is tentatively moved to 1 June.
These are trying times which are unprecedented in the Club ’ s history. Together, we shall endure them.
Raighne
Delaney
Patrick King
Chairman, Board of Governors
General Manager/ COO
85
CHAIRMAN AND GM MESSAGE 24 MARCH 2020
Dear Member,
While we ’ re all experiencing uncertainty and a very fluid situation as the Coronavirus pandemic forces changes in how we go about our daily routines, the Club is no different. Our priorities are to keep members and employees safe and, secondarily, to keep our business afloat. We continue to make changes to the operations of the Club as we gather information from the CDC, local and national governments. In addition to previously announced closings, both Clubhouses, including locker rooms, will be closed as of 5:00 PM tomorrow, Wednesday, 25 March . The golf shops, tennis shop and outside entrances to Stars and Stripes will remain open with a strict policy of less than 10 people in any area at one time. Please do not use the Club as a social gathering place after golf, tennis or dining. There will not be a newsletter for the month of April and all events up to and including 25 April are cancelled per Governor Northam ’ s Executive Order. While some areas of the Club currently remain open it is imperative that ALL practice social distancing both at the Club and away from the Club. This practice helps protects other members, our valued employees and you. If we find we are not practicing social distancing we may be forced to close all operations until further notice. Army Navy Country Club runs an operational budget that has approximately $30 M in annual revenue. 59% of that revenue comes from member dues and the other 41% of revenue comes from food and beverage and other fees. Essentially our $30 M operation has become an $18 M operation due to the pandemic. The Club ’ s expenses come from fixed costs such as taxes, supplies & materials and payroll. Our number one asset is our staff and we have committed to compensating all full time and long - term part time employees until at least mid - April. It is important to know that many of our hourly employees have been laid off from second jobs and their family members are now unemployed as well. Despite this best effort of the Club to continue compensating our employees, many will still be in need of additional resources.
86
The ANCC Foundation has set up a hardship fund and all donations are restricted to help our employees in need. This doesn ’ t mean we cannot or will not pay all employees longer if needed, it means this is a first step based on the information we have available today. If you would like to make a tax - free donation to the ANCC Foundation ’ s Staff Hardship Fund, please click here
Our Club is currently offering the following services:
Golf is available at both Arlington and Fairfax Beginning Monday, 30 March play is limited to golfers with bag tags only (no guests or spectators)
Outdoor tennis is available Beginning Monday, 30 March play is limited to members only (no guests or spectators)
Stars and Stripes will remain open at Arlington from 8:00 AM – 5:00 PM for to go orders only
The Pavilion on the Green at Fairfax will remain open at Fairfax from 8:00 AM – 5:00 PM for to go orders only
Fitness is offering virtual classes including a 30 day fitness challenge beginning tomorrow.
Staff will continue to sanitize all areas of the Club that are open and we are doing our best to reduce touch points by multiple people.
Thank you for complying with social distancing standards and supporting your Club. ANCC is a special place and we, together, will navigate through this challenge successfully.
Raighne Delaney
Patrick King
Chairman, Board of Governors
General Manager/ COO
87
CHAIRMAN AND GM MESSAGE 14 APRIL 2020
Dear Member,
I hope this message finds you and your family healthy and safe. We are taking several additional actions to help us navigate through these unprecedented times.
Although there are relief packages out there for small businesses, as a 501 (c )7 organization, ANCC does not qualify for most of the options, including the Paycheck Protection Plan, which would have allowed the Club to receive 2.5 times our payroll for a period of two months. This has left us with the difficult decision to furlough 123 employees. The majority work in our food and beverage departments at both Arlington and Fairfax. Many of our hourly employees may benefit from unemployment benefit rates as the government has subsidized the payout with an additional $600 per week, creating increased income versus our employee ’ s traditional earnings. The Club is also covering all furloughed employee ’ s healthcare premiums until they can come back to work. Through your generosity, the ANCC Foundation has raised over $100,000 to the Employee Support Fund, and several team members have already received funds to help them pay rent, pay bills, and put food on the table. Those on furlough are still eligible for support through this program. If you would like to make a tax - free contribution to the Fund to assist our staff in need, please click here. Those employees not on furlough continue to work hard for ANCC, and they thank and appreciate you for all the support over the past weeks. We are continuing to add services where we can at the Club for you. For example, over this past weekend, Arlington and Fairfax together served 1,000 to - go Easter meals to our members. Other to - go meal programs have launched with great success as well. Wine orders over the past two weeks have exploded, selling over 1,200 bottles of wine. We will be emailing a special edition of our e - newsletter by the end of the month with several opportunities for you to take advantage of. Recently, some of our neighbors have been visiting the Arlington property on their own, so we are scheduling a security guard at the 18th Street entrance gate four days a week, ten hours each day, to patrol access and to remind non - members that we are a private club. It is important to continue to obey the social distance regulations while at the Club. Please do not gather anywhere on property after your round of golf or tennis. We have had two visits from the Fairfax City police department saying they received anonymous calls about people gathering at the Club. We must continue to follow the Governor ’ s orders or risk being completely shut down.
Thank you for the continued support as we work together to get through this pandemic.
Raighne Delaney
Patrick King
Chairman, Board of Governors
General Manager/ COO
88