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Campus Town Hall Summary
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Thank you for your attendance and contributions
Campus, Research & Technology Park Services Town Hall November 2017
ThankYou
On behalf of the Management Team,
I want to thank each and everyone of you for your attendance and for your constructive and professional contributions during our Town Hall event this morning.
As a brief reminder of the session, the following pages contain a shortened version of the slide presentation – with some added photos from the input session.
Our next steps - will include us taking a more in-depth review of your feedback.We will then share with you a further output from the session.
Thank you once again,
Serry
Opening Remarks
The Campus, Research & Technology Park Services Department is responsible for managing a reliable, attractive, sustainable and immaculate facilities Department Mission
‘We all have an important part to play’
HEALTH & SAFETY MESSAGE
Robert I. Kilford Director Health, Safety and Environment
The key message was that we all have responsibility for Health and Safety
Our aims for this session
To provide you with inform ation about the our strategic objectives
To provide you with an opportunity to get involved by inviting your input in to how we manage and deliver these objectives
Department Strategic Objectives
2
1
Enhance Reliability & Extend Asset Lifetime
Strategic Employees Development
4
3
Facilities Operation Optimization Deliver Customer Centric Services
5
Streamline Processes
1
Strategic Employees Development
Champion: Abdulrahim Alghamdi
Strategic Employees Development
Establish processes, procedures and tools to ensure the development of the department’s employees, and to track that the Service Provider manpower receive the adequate development needed.
2
Enhance Reliability & Extend Asset Lifetime
Champion: Ammar Fayie
Enhance Reliability & Extend Asset Lifetime
The objective is to achieve the following four main outcomes:
1
2
3
4
Maximize assets availability by implement an efficient Materials
Improve Asset Reliability by
Extend Asset Lifetime span by adapting effective Equipment Maintenance Strategy
Minimize operations interruptions by proactively addressing single points of failure
Management and develop strategic manufacturer relationship
establishing Reliability Maintenance Services
3
Facilities Operation Optimization
Champion: Amr Atiah
Facilities Operation Optimization
The objective is to achieve the following three main outcomes:
1
2
3
Improve Customer Satisfaction by introducing Services Single Point of Contact
Enhance building performance by
Enhance the 24/7 monitoring, control and escalation
providing engineering solutions and better Energy Management
4
Deliver Customer Centric Services
Champion: Paul Holmes
Deliver Customer Centric Services
Develop and implement a Customer Services Strategy to measure customer satisfaction, improve customer experience and exceed their expectations
5
Streamline processes
Champion: Serry Bakarman
Streamline processes
Encourage a culture of continuous improvements by improving practices and clarifying roles and responsibilities
YOUR INPUT.. We want you to;
Raise Questions, Make Observations or Comments
Is there anything else we should add? (Ideas you have or Gaps you noticed)
Thank you for your input