Case Barnett Law News B2B February 2018

Case Barnett Law News B2B February 2018

CaseBarnettLaw.com

949-565-4886

FEB 2018

HOW LUCKY AM I? A CHANGE OF HEART

Spain, 2013

Costa Rica, 2010

Mexico, 2011

Guatemala, 2013

Thailand, 2012

–Case Barnett

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CaseBarnettLaw.com 949-565-4886 TRUE ‘GRIT’ Discovering If you’ve ever been Perhaps most instructive is Duckworth’s equation (she was a math teacher, after all):

told you won’t succeed because you lack talent, bring a copy of “Grit” to your next meeting. While teaching high school math, author

Talent x effort = skill. Skill x effort = achievement.

“Effort counts twice” could be the battle cry of grit. Gritty people are willing to put in the extra effort to achieve their goals, and that’s what helps them reach their goals if they don’t have innate talent. While this provides a strong case that those born with grit will succeed, grit doesn’t factor luck and opportunity into the equation, something that Duckworth is transparent about in her book. She says those who aren’t born with grit can develop it in four simple steps. First, identify an interest that can blossom into a passion. Second, practice that passion, a lot. Third, develop the belief that your passion has purpose. While it’s not an overnight transformation, these guidelines can at least give us hope, which is the fourth step: Hold on to hope that you can succeed. Our biggest takeaway from “Grit”? Look at failures as milestones on the journey to success. Getting gritty means failing and learning from it. Any of us can get gritty if we’re willing to put in a little elbow grease. recent order, a bookshelf, was scheduled to be delivered on time, and they gave Murrell the opportunity to air his grievances about third-party couriers. During the panel discussion, Murrell mentioned that he’d never seen the movie “Lawrence of Arabia,” and the representative told him that Amazon had sent him a Blu-ray copy of the film, free of change. Also, $100 was added to Murrell’s Amazon account. This response may seem over the top for a YouTube joke, but Amazon’s model works. Last year, Jeff Bezos became the richest person in the world, surpassing Bill Gates. The key to Amazon’s success? Don’t wait for complaints. If a package is late, Amazon sends the client a new delivery date. Amazon’s Kindle Fire tablet includes a Mayday Button, which encourages customers to contact around-the-clock support the moment they feel frustrated. And, by reaching out after seeing Murrell’s complaints, Amazon is no longer the company that can’t deliver a DVD rack on time. Now, to Murrell, the other panelists, and the channel’s 1.5 million subscribers, Amazon is the company that makes things right. Who wouldn’t want to do business with a company that takes care of them?

Angela Duckworth noticed some of her highest-achieving students weren’t the ones with the highest IQs, while some of her “smartest” students weren’t doing all that well in class. “Why?” she wondered. She followed her curiosity to Penn State’s psychology program. There, she studied several demographics, including cadets at West Point, young teachers, and sales representatives. After numerous psychological studies, Duckworth discovered that “grit” was the common denominator in successful people. Duckworth defines grit as “passion and perseverance for very long-term goals.” People who display grit don’t start a project and abandon it a month later. They devote themselves to an overarching goal that drives everything they do. She explained that someone who practices grit goes through life like a marathon, not a sprint. What happens when an internet personality complains about your company? If you’re Amazon, you make sure the next time they talk about you, they’re singing your praises. ScreenJunkies News is a popular YouTube channel dedicated to media and pop culture. In early November of 2017, the channel streamed a panel discussion that focused on comments from Amazon’s CEO, Jeff Bezos, who said he wanted to pursue video content that would appeal to a broader audience. One of the panelists, Dan Murrell, quipped that he’d rather Bezos make sure the DVD racks he ordered from Amazon arrived on time. This off-the-cuff complaint garnered laughter from the other panelists. They chimed in with their own comments on Amazon’s delivery practices, and one panelist brought up third-party couriers’ inability to find Murrell’s leasing office. When the panel moved on to other topics, Murrell’s Amazon comments were seemingly forgotten — that is, until two days later when ScreenJunkies News streamed another video, during which Murrell shared his experience with a customer service representative who reached out to him.

What You Can Learn From the KING OF CUSTOMER SERVICE

After seeing the first video, the representative said they wanted to rectify the situation. They personally checked that Murrell’s most

“This publication is intended to educate the general public about personal injury and elder abuse. It is not intended to be legal advice. Every case is different.”

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PAGE 3

A $50,000 THANK-YOU Case Barnett Law Recognizes Our Referral Partners

partner attorneys! Give us a call at 949-565-4886 or email info@ casebarnettlaw.com. Just send us your name, contact information, and what area of law you practice.

What if you could get paid $50,000 for a case you didn’t work on yourself? This is exactly what happened for a real estate

attorney at a Los Angeles County law firm. A client came to her with a wrongful-death car accident.

At our firm, we can help clients with a variety of cases, from brain injury accidents and car accidents to elder abuse. However, we still receive numerous calls on a daily basis from clients who need help in practice areas we don’t specialize in. Not only are we thrilled to partner with firms who send us cases, but we love to send cases to attorneys who support what we are doing as well. We never want to send clients in need away without offering them some sort of help. By becoming one of our referral partner attorneys, you can empower us and make sure every person who comes to

Unable to help, she sent the case to one of our associates. We settled the case in under six months, getting our client and the referring attorney paid in record time. The referral fees we paid for this case reached $50,000! This isn’t the first time we’ve been able to thank one of our referral partner attorneys for sending a client our way. Some months ago, a wills and trust attorney sent us a case involving nursing-home neglect. Once the case was closed, we were able to return the favor with a check of $60,000 — a thank-you in the form of attorney referral fees.

our door is able to get the help they need.

Interested in getting paid for a case you would typically have to reject? Consider becoming one of our referral

LAUGH! Have a

Sweet and Zesty Detox Salad

For the Salad: • Ingredients

For the Dressing: •

1 large carrot, roughly chopped

3 cups chopped kale leaves

• • • • • • •

1/4 cup rice wine vinegar

• • • • • • •

2 cups chopped broccoli florets 2 cups chopped red cabbage

2 tablespoons olive oil

1 tablespoon finely chopped ginger

1 cup matchstick carrots 1 cup chopped cilantro

1 tablespoon honey

1 tablespoon white miso 1/2 teaspoon sesame oil Salt and pepper, to taste

1/2 cup toasted slivered almonds

1/3 cup sliced green onions

1 diced avocado

Directions

pepper or add extra honey for a sweeter taste. 3. Drizzle dressing over salad and serve immediately.

1. To make the salad, add all ingredients to a large bowl; toss to combine. 2. To make the dressing, add all ingredients to a blender or food processor. Pulse until smooth. Season to taste with salt and

Recipe inspired by GimmeSomeOven.com.

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INSIDE THIS ISSUE: Page 1 To Nicole

Page2 Effort Counts Twice

Page 2 What Makes Amazon the King of Customer Service?

Page 3 Our Big‘Thank-You’

Page 3 Try This Delicious Salad

Page 4 Meet Necco’s Sweethearts

THE HISTORY OF FEBRUARY’S MOST CHARMING CANDIES BE MINE

It’s Valentine’s Day, and love is in the air. The birds are singing in a manic frenzy, doting romantics are plucking red roses by the fistful, and Cupid is practically blotting out the sun with a flurry of arrows. Or, at the very least, there’s a lot of candy flying off the shelves. Approximately $448 million worth of it, according to History.com. Chocolate may lead the pack in sheer poundage — 58 million pounds over the course of V-Day week, to be exact — but there’s no more iconic candy than Necco’s signature Sweethearts candies. The chalky, cheeky little buggers have been helping shy romantics articulate their aspirations for 151 years, and they’re a bona fide force of nature. These days, a staggering 8 billion Sweethearts are produced annually, at a rate of about 100,000 pounds a day. But how did these flavorless, yet eternally charming, treats come to be? In the mid-19th century, people were going crazy for apothecary lozenges called troches, small tablets made by hand with a smidgen of a medicinal substance and a dried, sugary paste. To capitalize on this trend, Boston pharmacist Oliver Chase spent hours devising a primitive machine that could cut down on the manual labor involved in manufacturing troches,

expertly rolling the “dough” into tubes and chopping it into perfect wafers. Within a year or two, he’d abandoned his pharmaceutical leanings for a much more profitable enterprise: candymaking. Over the next 60 years, the popularity of these little candies exploded, forming the basis for the New England Confectionary Company, otherwise known as Necco. As Chase’s company grew alongside his riches, his brother began to wonder how he could get in on the action. Not to be outdone, he invented his own machine in 1866, designed to print red vegetable dye onto the Necco dough and cut the candies into shapes. They were an immediate hit. People loved their witty mottos like, “MARRIED IN WHITE, YOU HAVE CHOSEN RIGHT.” In 1902, Necco began to manufacture the candies in their signature heart shape, and over time, the sayings were condensed to match their small size. Now, the hearts contain dozens of phrases, and they’re updated with new ones every year. Gone are the wafers reading “FAX ME.” They’ve been replaced by “TXT ME,” “#LOVE,” and “TWEET ME.” Whether you love or hate the sandy, goofy Sweethearts, it’s clear they’re not going anywhere anytime soon.