COMMUNITY COLLEGE FO ALLEGHENY COUNTY

COMMUNITY COLLEGE FO ALLEGHENY COUNTY

COMMUNITY COLLEGE OF ALLEGHENY COUNTY RFP 3131 FOR INTERNET SERVICE PROVIDER

REQUEST FOR PROPOSAL 3131 FOR INTERNET SERVICE PROVIDER

Prepared by Community College of Allegheny County Purchasing Department – Office of College Services 800 Allegheny Avenue Pittsburgh, Pennsylvania 15233

ALL QUESTIONS REGARDING THIS RFP SHOULD BE SUBMITTED VIA EMAIL TO [email protected] NO LATER THAN Monday, April 11, 2022 at 2:00 p.m.

RESPONSES TO THIS RFP MUST BE SUBMITTED TO [email protected] NO LATER THAN:

Thursday, April 14, 2022 at 2:00 p.m.

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COMMUNITY COLLEGE OF ALLEGHENY COUNTY RFP 3131 FOR INTERNET SERVICE PROVIDER

The Community College of Allegheny County is seeking an Internet Service Provider to meet the following objectives. Once a vendor is selected, the bandwidth capacity chosen will be determined by pricing.

Vendor responses to this proposal must be embedded within each item. Vendor to indicate whether they “comply” and if there is non -compliance, vendor to provide detailed explanations.

A. Main Objectives

1. Provide cost-effective and diversified enterprise-class Internet access to the College through the demarc located at:

South Campus 1750 Clairton Road (Route 885) West Mifflin, PA 15122-3029

2. Work with CCAC’s ITS staff and its current ISP to migrate from the incumbent’s circuits to the vendor’s circuits , which may be scheduled during non-business hours (may be evenings and/or week-ends) with no disruption to services. This may entail a ramp-up approach to test and accelerate the cut-over. Vendor charges to begin upon final acceptance by CCAC.

3. Meet service level requirements contained herein.

B. Connectivity Requirements

1. Internet connectivity must be provisioned through a 10Gbps fiber Ethernet interface.

2. Bandwidth leased by the College must be dedicated solely to the College from the College’s demarcation point to the Internet backbone.

3. The physical connectivity between the Coll ege’s demar cation point and the Internet Service Provider’s point -of-presence (POP) cannot be shared.

4. Vendor to include a detailed schematic of all proposed fiber and cable runs to serve CCAC’s Internet access. Show all routes, local loops and paths from the tier 1 Network Access Point (NAP) to CCAC’s demarcation point. 5. Vendor to detail the transport medium (fiber, copper, service provider) at all points along the proposed route for CCAC's Internet access from CCAC’s demarc ation to the Internet backbone. The details include the identity of third-party infrastructure providers and owners.

6. Vendor must detail in depth their network footprint indicating all NAP’s.

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COMMUNITY COLLEGE OF ALLEGHENY COUNTY RFP 3131 FOR INTERNET SERVICE PROVIDER

7. Vendor must detail in depth their network footprint indicating all POPs in CCAC’s region.

8. Vendor must provide the number of hops in the proposed route between CCAC’s demark and the ISP’s or service partner’s NAP.

9. Vendor to notify CCAC in the event of vendor network outage.

10. Vendor to provide the detail process and methodology for handling outages to ensure business continuity.

11. Vendor must provide a full Internet BGP routing table to CCAC.

C. Service Level Requirements

1. CCAC reserves the right to immediately terminate any agreement without penalty to the College when there is evidence of service and/or performance degradation.

2. CCAC reserves the right to immediately terminate any agreement without penalty to the College when the vendor fails to meet any SLA requirement.

3. CCAC reserves the right to terminate any agreement with the vendor without penalty to the College in the event of the vendor’s merger, acquisition, dissolution attributed to bankruptcy. 4. CCAC reserves the right to terminate any agreement with the vendor without penalty to the College in the event that the vendor exits services or geographic areas key to the Colleg e’s service. 5. During the term of the agreement the following financial penalty credits must automatically be provided by the vendor when SLA requirements and metrics are not met within any four-week window for all major infractions as well as an accumulation of three minor infractions. A major infraction is considered to be any network outage that exceeds 1 hour during a business day; the inability to provide business continuity during a major outage that exceeds 1 business day; the inability to meet 7.c, 7.d, 7.e, 7.f, and 7.g and 9 below. A minor infraction includes 7.a and 7.b below.

a. First infraction: 10% service credit (based on monthly rates) b. Second infraction: 30% service credit (based on monthly rates) c. Third infraction: 60% service credit (based on monthly rates)

If the vendor cannot meet these penalty terms, the vendor can make a counteroffer.

6. Vendor must meet the following SLA metrics:

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COMMUNITY COLLEGE OF ALLEGHENY COUNTY RFP 3131 FOR INTERNET SERVICE PROVIDER

Scope

Metric

a. Latency