Culligan Water of the Low Country - September 2021

Culligan Water of the Low Country - September 2021

2021 SEPT WATER WISE OF THE LOW COUNTRY BUILDING A TEAM THAT WANTS TO SUCCEED How We Strive Every Day to Give Our Clients the Best Service

What gets measured gets done. That’s what we’ve discovered here at Culligan Water of the Low Country as our team strives to meet the goals we set for ourselves. When we set those goals, we also set up a pathway toward achieving them, with clear markers week after week and month after month. With those markers in mind, we can hold ourselves and each other accountable to our mission. Sept. 6 is Labor Day — a day to celebrate workers everywhere and the contributions they make to their businesses, their communities, and our society as a whole. As I thought about how hard our team works while serving our clients, I also thought about how our goals and core values ensure that we’re motivated to do our best work every day. When we create goals and strategize on how to best achieve them, we use a methodology called Strategic Deployment Process (SDP). With SDP, we create a five-year vision of what we want to do and where we want to go, and we look at how we can accomplish it while abiding by our core values and principles. Since we started this process in 2018, our growth as a company and as a team has been incredible. Our revenue has gone up 60%, and our customer service has improved dramatically. We have a third-party service that we use to survey our customers on our performance after every interaction we have with them. Each week, we probably get 10–15 replies from customers rating our service, and we average around 9 out of 10 according to our reviews. As much success as SDP has brought us, what really sets this approach to goal-setting apart is how it gets not just business leadership involved but also everyone at the company. Each person sets their own goals and creates their own methodology for achieving them. Once that framework is in place, they can track their progress toward those goals week after week and month after month, and they hold their fellow team members accountable to their goals as well. It’s really a ground-up approach to business growth.

Everyone on the team is just as happy with the process as I am because when they complete a step that gets them closer to their goal, they can be at peace knowing that they’re on track to succeed. There’s no guessing at how well they’re doing their job. This causes everyone, myself included, to keep pushing and keep working hard to give our clients the best service possible. With that said, I’m incredibly grateful for my team. Since implementing SDP three years ago, everyone has stepped up and believed that they can be successful in achieving their goals, which, in turn, leads to incredible service for our clients. As we continue on into the future, I have no doubt that my team will continue to exceed expectations or that you’ll continue to see the fruits of their hard work. Happy Labor Day! –Chris Lane

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FROM A SCATTERBRAINED SUMMER TO AN ORDERLY SCHOOL YEAR Hacks to Get Your Kids Organized Summer break (especially for young kiddos) is a lawless time that’s punctuated by a vacation or trips to the park and pool. Transitioning children back to the orderly world of the school year can be challenging for both teachers and parents. How can you make sure your kids trade in their summer hats for their school brains? Well, luckily, you can use a few hacks to make that transition brighter, seamless, and even fun.

You could even just label different hooks in your mudroom or hallway if that’s all you have to work with. Whatever the case, when your kids have an established place to put their school stuff, it’s that much easier for them to find as they head out the door in the morning.

Organize your school lunch supplies.

Making your kids’ lunches each morning can be exhausting, but if you put different lunch items (e.g., bags of chips, apples, juice pouches, etc.) in different, easy-to-reach containers, making school lunches can be an assembly-line process where your kids do most of the work themselves, teaching them responsibility and taking a load off of your shoulders every school morning. You can even consider making the lunches the night before to lighten up the morning routine!

Create a fun checklist for school to-do’s.

Spelling out all the tasks your kids have to do before and after school will help them ease back into the routines of going to bed each night and getting up early for school. Plus, it will introduce them to the satisfaction of checking items off a list after completing them. When your kids know what to do and when to do it, it makes your day a little easier!

Plan your kids’ outfits for the next day … or the next week.

Make a color-coded clock.

If they had their way, you know your kiddos would wear the same Spider Man or Elsa T-shirt every day of the week. So, if you want to make sure they look respectable and

Lots of kids are visual learners, which means an analog clock will be their best friend when it comes to keeping track of time. Color-code different sections of the clock

ready to learn every day, plan out their outfits for the entire school week. This is especially easy if they have a set of hanging cubbies in their closets. Allow them to help choose outfits

for different parts of the day to help them remember what they’re supposed to be doing, whether it’s blue for breakfast time, orange for homework hour, or purple for their bedtime routine.

on a Saturday or Sunday before the new week; it will also help them learn how to dress themselves later in life.

Make school-supply cubbies.

If your child tends to throw their backpack and jackets all over the house, then school-supply cubbies could be a game-changer.

Back-to-school season doesn’t have to be hectic — and with a few of these hacks in mind, it won’t be!

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UNIQUE BEAUTY TRENDS Throughout World History

women went so far as to darken their eyebrows with black powder or close the gap with animal hair.

Skull Shaping in Ancient Mesoamerica Popularized among the Mayans beginning around 1,000 B.C., parents of newborn children would bind their heads in order to make them grow into an unnaturally elongated shape, possibly to mimic their depiction of one of their gods. Other tribes around the world actually had similar beauty practices, including the Incas, Hawaiians, and even Germanic Hun tribes. Ta Moko Tattoos Among the Maori in New Zealand Even today, beauty standards remain disparate. For over 1,000 years, members of the indigenous Maori tribe of New Zealand have decorated their faces with intricate tattoos called ta moko. Far from what a face tattoo represents in the United States, these tattoos represent strength and beauty in women and a readiness for adult responsibilities in men. Cosmetic Surgery as a Status Symbol in South Korea South Koreans prize porcelain white skin, pointed noses, small faces, and large eyes — to the point where 1 in every 5 people undergo plastic surgery, mostly to alter the shape of their eyes and noses. These surgeries are expensive, which goes to show that even today, people will go to extreme lengths to conform to their society’s definition of beauty.

The phrase “beauty standards” could easily be considered an oxymoron because beauty is rarely standard. Throughout history, what people in one society or time period found beautiful would often be found ugly, strange, or downright reprehensible in another. To illustrate that point, here are a few examples of the strangest beauty trends throughout world history — by our society’s own subjective standards, of course! Unibrows in Ancient Greece Rather than the intensely plucked and manicured eyebrows that are in style for women today, ancient Greek women were encouraged to let them grow into one. Unibrows were seen as a sign of purity, and some

But if beauty is so plainly subjective, how far should people be willing to go to appear “beautiful”?

PB&J ON A STICK

TAKE A BREAK

Ingredients

• 2 bananas, peeled and cut into rounds • Kebab skewers, one per sandwich

• Peanut butter of choice • Jelly of choice • Sliced bread • 1 cup of grapes, red or green

Directions

1. Spread peanut butter and jelly onto two pieces of sliced bread and create a sandwich. Make as many sandwiches as you have kebab skewers. 2. Slice the sandwich or sandwiches into four pieces.

3. Slide one piece of sandwich onto a skewer. Follow that piece with one grape, then one banana round. Repeat until the skewer is full or the skewer has four sandwich pieces.

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20B Cardinal Rd. Hilton Head Island, SC 29926 (843) 418-0724 • culliganhhi.com

OF THE LOW COUNTRY

INSIDE

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Building a Team That Wants to Succeed

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Hacks to Get Your Kids Organized for the School Year

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Unique Historical Beauty Trends

Lunchtime Idea: PB&J on a Stick

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Remembering the Heroes of 9/11

As we approach its 20th anniversary, Sept. 11, 2001, remains one of the darkest days in American history. Almost 3,000 people lost their lives when terrorists flew passenger airplanes into the Twin Towers and the Pentagon. The infrastructural damage was severe, but the damage done to thousands of families across the country was even worse. While 9/11 remains a day of remembrance of these tragic events, it should also be a day to remember the brave men and women who sacrificed their lives to save others. These are just a few of their stories. Betty Ong and Amy Sweeney After five al-Qaida terrorists hijacked American Airlines Flight 11, Ong and Sweeney, two flight attendants, used the crew phone to call their colleagues and give them information about their attackers, including what they looked like and what seats they had been sitting in. Both attendants perished, but the information they shared helped the FBI jump-start their investigation. Rick Rescorla A Vietnam veteran who had earned a silver star for his service, Rescorla was no stranger to stressful life-and-death situations. As the head of corporate security for Morgan Stanley in the South Tower, he defied orders from Port Authority to stay put and instead escorted 2,700 people out of the building REMEMBERING THE HEROES AMID THE TRAGEDY The Everyday People Who Saved Countless Lives on 9/11

before it collapsed. After that, he headed back in to look for stragglers. That was the last time anyone saw him.

Passengers of Flight 93 While two planes hit the World Trade Center towers and one plane hit the Pentagon, another plane that was headed for the White House never reached its destination. That’s because passengers aboard this flight, upon learning their plane had been hijacked, decided to rush the cockpit and overtake the terrorists. They caused the plane to crash in an empty field in Pennsylvania, saving the White House but killing everyone on board. Sad though their deaths may be, these heroic men and women continue to inspire people even 20 years later. We should never forget the tragedy of 9/11, but we should also remember these regular people who decided to take extraordinary lengths to save others.

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