Dec 2017 Hospitality Review - Dig

Dec 2017 Hospitality Review - Dig

HospitalityRe view The Official Journal of the Tasmanian Hospitality Association December 2017

IN THIS EDITION: * Hospitality New Zealand - ‘Good as Gold’ * Managing Christmas and New Year holidays * High school students get a taste of hospitality careers * TasTAFE Drysdale South restaurants hosts The Captain’s Ride celebration dinner

December 2017 www.australianhotels.asn.au

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Corporate Partners

• Jura Australia • QikID • Premium Beverages • Tasmanian Hotel & Catering Supplies • OnRoad OffRoad • RAMS • Tourism Brochure Exchange • Thirsty Camel • Wise Employment • Vanquad Vending • Moo Music • Steps • Silver Chef •WT House Betta Home Living • JobNet • Grinders • Lion Dairy & Drinks • Parr’s Heat Pump Centre • Hoshizaki Lancer • Collins SBA • Knight Frank • PPCA • Workskills • Samuel Smith & Son • Red Bull • Tas Water • Oakley Textiles • CRE Brokers • APM

• Commonwealth Bank • National Australia Bank • Westpac Bank • Entertainment Publications • Europcar • The Smiths Snackfood Co • ERM • First Aid Training Tasmania • ANZ • Bendigo Bank • Energy ROI • Qantas

December 2017 www.australianhotels.asn.au

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CONTENTS

Regulars: 2 President’s Report 4

Key Events in Tasmania

5 CEO’s Report 6 Membership Update 8 Employment Relations - Business Improvement Update 10 Industry Skills and Workforce Development Update 13 The Premier’s Report 15 The Opposition Report 17 [THAT] Foundation Report 23 Tourism Tasmania Report 31 Tasmania Police Report 32 Max Hitchins - Memory - a great marketing tool 35 Business Events Tasmania Update

Features: 18

Hospitality New Zealand - ‘Good as Gold’

20 High school students get a taste of hospitality careers 21

TasTAFE - Drysdale South restaurants host The Captain’s Ride celebration dinner

24 Martin Grunstein - The curse of the eroding margins and what to do about it 28 Managing Christmas and New Year holidays

CLUBS T A S M A N I A

Established 1839

December 2017 www.australianhotels.asn.au

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Key Events in Tasmania

Dec 2017 to Feb 2018

Dec 20

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4

21

11

14

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* KFC BBL Hbt Hurricanes vs Melb Renegades Blundstone Arena

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* Christmas Concert - Argyle Orchestra & Choir Hobart

26

20

28

12 *

13

21

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* Rolex Sydney to Hobart Yacht Race

* Taste of Tasmania 28/12 - 3/1/18 Hobart

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27

30

31

31

25

* Falls Festival

* NYE @ the Taste

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* KFC BBL Hbt Hurricanes vs Syd Thunder UTAS Stadium

* SEAFM & City of Devonport Skyfire NYE Celebrations Devonport

29/12 - 1/1/18 Marion Bay

Hobart

Jan 4 7

6

8

12

15

* Hobart International

* KFC BBL Hbt Hurricanes vs Syd Sixers Blundstone Arena

* KFC BBL Hbt Hurricanes vs Ade Strikers Blundstone Arena

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* Cygnet Folk Festival

* KFC BBL Hbt Hurricanes vs Bris Heat Blundstone Arena

7/1 - 13/1

12/1 - 14/1

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20

17

26

18

26

* Furneaux Islands Festival 19/1 - 21/1 Flinders Island

* Festival of King Island

* Barnbougle Polo

AUSTRALIA DAY

26/1 - 28/1 King Island

Feb 2 25

Dec 9 *

* Smartfibre Launceston International 3/2 - 11/2 Launceston 3

* Festivale

.... the place to be

2/2 - 4/2 Launceston

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[email protected] 03 6220 7300

Hospitality Review

Photos appear courtesy of Tourism Tasmania

PAUL JUBB State President President’s Report

As we enter the busy month of December where we all look to celebrate another year and enjoy time with our families and friends, it is an opportune time to look back on 2017 and what we as an association have achieved and dealt with on behalf of our members. As we also look towards 2018, we must all remember that with a state election due in the first quarter of the year, the start to 2018 is going to be busy in more ways than one. I strongly encourage everyone to get their memberships locked in for what is going to be an important 2018 for the hospitality industry. I would also like to say a big thanks to Steve and the team at the THA for another wonderful year representing our members and industry and also wish all our members and corporate partners a happy and safe Christmas and a prosperous 2018. Looking back on the year just gone, some of the standout issues and outcomes for the THA were: - • Lobbying Government at all levels on issues such as energy costs, TasWater and trade waste, training and many other issues. • In alignment with the AHA as the national representative and governing body, the THA was pleased to announce the resigning of the Memorandum of Understanding (MoU) with the Fair Work Ombudsman for three more years. This MoU is significant for all our members as a strong and transparent working relationship wiht the industrial regulators. • The THA State President was offered a seat on the Premier’s Visitor Economy Advisory Council, along with the THA CEO on the steering committee as part of the T21. • The Great Customer Experience - This program has been able to provide real and verifiable information about the industry to support Government and industry policy. • Hospitality Awareness Program - A pilot school based version of the Hospitality Awareness Program was launched at Mountain Heights District School in Queenstown. An agreement was then struck with TasTAFE to deliver the program to the wider community. The success of the launch and the pilot has meant that the THA has been able to promote this program to companies like Murray Goulburn and Cadbury who have retrenched workers. • School Based Apprenticeships - The work completed by the Workforce Development team in conjunction with the Department of Education and Beacon Foundation, saw participant numbers increase significantly in the past year. • Ambassador Program - The THA Ambassador Program has enable the industry to reach out and promote hospitality and

its career options to 67 schools and up to 4,000 students over the last 15 months. • Corporate Partners - In the last 12 months, the THA have recruited fifteen new corporate partners who are now able to provide benefits to THA members. • THA & TasTAFE Awards for Excellence - the annual gala night took place in August at Wrest Point Hotel and was attended by more than 520 guests. This year’s event saw 111 Tasmanian venues across the hospitality sector nominate a total of 343 times with 52 presentations made throughout the evening. 2017 also saw three state winners go on to win at the AHA awards nights and be recognised at a national level. • Hospitality Review - Since going digital with the THA’s bi- monthly magazine in October 2016, the distribution and readership has continued to grow. The >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44

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