DEC EDITION - DIGITAL

DEC EDITION - DIGITAL

HOSPITALITY REVIEW The Official Journal of the Tasmanian Hospitality Association - December 2019

December 2019 www.tha.asn.au

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December 2019 www.tha.asn.au

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CONTENTS

3 - President and CEO Update 5 - Membership Report 6 - GCE Report 8 - IR Report FEATURES & ARTICLES

13 - Clubs Tasmania Report 15 - Premier, Will Hodgman 17 - Opposition Leader, Rebecca White 18 - Liquor and Gaming 19 - Drysdale Update 21 - Max Hitchins - An Aussie owns the #1 bar in the world

23 - Tasmania Police 25 - Tourism Tasmania

25/93 Salamanca Place, Hobart TAS 7000 PO BOX 191, Battery Point TAS 7004 Phone: 6220 7300 Email: [email protected] Web: www.tha.asn.au

December 2019 www.tha.asn.au

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4 [email protected] 03 6220 7300 Gamble Responsibly. Gamblers Help 1800 858 858.

Hospitality Review

President and CEO Update

December is a time when hospitality in Tasmania is thriving but it is also a time when we need to look at celebrating our successes throughout the year and spend valuable time with our families and friends. Reflecting on 2019 and what the association has delivered upon and dealt with on behalf of our members, it’s been a big year and it’s timely to remind and encourage everyone to get your membership renewals in as 2020 promises to be another big one. We have partnered with an amazing and varied group of corporate businesses delivering some very attractive savings for our members. We have had a record number of THA members this year which means that if the THA needs to lobby on behalf of the State’s industry, our voice will be that much stronger. This year saw us implement our strategic plan and Government funding initiatives. There will be a continuation of these projects plus the introduction of news ones so watch this space. What we can tell you however is the popular Industry Forums will be coming to a region near you in 2020 on the following dates:

• East Coast – March 18, 2020 • West Coast – March 24, 2020 • North West – March 25,2020 • South – March 31, 2020 • North – April 7, 2020

Exact location details and times will be communicated closer to the dates and we are excited to say that the format of the forums will change in 2020 so I encourage you to RSVP when you see the invitation hit your mailbox. Steve and Rone’s popular Podcast took a small hiatus coming into the busy period of the year but we are pleased to let you know that it will be back in 2020. On behalf of Steve and I, we would like to thank our members, our corporate partners and associates for your support this year. We would like to wish you all, along with your loved ones, a very happy Christmas and prosperous New Year and we look forward to working with you all in 2020.

December 2019 www.tha.asn.au

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Energy R.O.I. Pty Ltd is a Tasmanian company focused on helping businesses maximise the return on their investment in gas and electricity. We are an energy consulting company who provide professional engineering advice and brokerage services, we do not sell products. Many Tasmanian businesses do not have energy managers on staff and Energy R.O.I. fill in this role on an on- demand basis. Duncan Livingston founded the company four years ago, since then Tom Mill (engineer) and Scott Plumer have joined the team. Before joining Energy R.O.I. Scott managed Federal Group’s energy procurement projects. We have been appointed by the Tasmanian government to the DPAC Energy Efficiency Expert panel and conduct audits for both government and private sector clients. We approached the THA suggesting we could negotiate better energy deals for their members using a group buying strategy. We ran bill error checking plus two rounds of group buying negotiations for THA members, one for large customers (>150,000kWh/p.a.) and one for small customers. LARGE USER GROUP The large energy users mostly had electricity contracts in place they had negotiated themselves and about 50% used ERM Power as their retailer, the rest were with Aurora Energy. By coming together and negotiating as if they were one large customer, with everyone agreeing to contract with the lowest bidding retailer when their existing contract expires, everybody has benefited. Even though electricity prices have risen dramatically in recent years, the twenty venues that participated are forecast to save a combined $250,000 over the next three years.

SMALL USER GROUP The smaller energy users also negotiated as a group. Many of these businesses had never used any retailer other than Aurora Energy and did not have full understanding of their electricity bills. Therefore, many of these businesses were not billed to their advantage. The results for these THA members are fantastic, the average saving for these members is $2,299/p.a. and a combined $100,000 over three years. BILL ERROR CHECKING Several members were surprised to find they had errors on their bills and were eligible for refunds. One happy THA member was given a refund of more than $9,000 in billing errors detected as part of our process. ENERGY AUDITS As accredited energy auditors, we have started undertaking energy audits for some THA members, utilising the DPAC Power$mart Business program, thanks to which accommodation businesses only need to pay 30% of the actual cost of an energy audit. Energy ROI can help by giving you a truly independent analysis. Contact us, for a small consulting fee, we may can save you thousands of dollars in capital and annual operating costs. www.energyroi.com.au http://www.dpac.tas.gov.au/divisions/climatechange/Climate_ Change_Priorities/reducing_emissions/power$mart_businesses

6 [email protected] 03 6220 7300

Hospitality Review

ARTICLE Nick Roney

The last quarter of 2019 has seen the last of our regional forums being held in Hobart and Launceston. Both were attended well by members and corporate partners. The main part of the forums is to communicate the regional plans that have now been finalised under the guidance of all our members and non-members that took part in these sessions in the first half of the year. A big thanks to Drysdale for assisting in the Hobart forum and the networking night and in Launceston a huge thanks to Glenn Robertson and his team at The Hotel Grand Chancellor Launceston. After the Launceston Forumwe had our annual Race Night at Mowbray Racecourse, which saw more than 80 people attend. A lot of fun was had on the night with some tactical banter with the organisers of the $20 Punters Club. The Punters Club managed to get back in front after the second last race only to invest it all on the last (Thanks to Andrew Moore from Clubs Tasmania) which saw everyone halve their initial investment and get a $10 return. We must also thank everyone that participated in our one-off auction for a signed WINX silks and we managed to raise more than $1000 for THAT Foundation . We look forward to seeing you all again at this event next year. Electricity seemed to be the topic of the last quarter as we went to tender with one of our newest corporate partners in Energy ROI. Energy ROI ran bill error checking plus two rounds of group buying negotiations for THA members, one for large customers (>150,000kWh/p.a.) and one for small customers. You may have read about the great savings to be had by some of our members in a previous article in the magazine and if this is something you are interested in, our next Electricity Tender will be in March 2020 so if you would like to participate, please contact myself on 0439119343 or email [email protected] as there are saving to be made. Speaking of our corporate partners, I would like to welcome a new corporate partner in Supagas who have come on-board with the THA recently. All of our corporate partners should be able to offer some value or benefits to your business. Please make a point in mentioning that you

are a THA member when contacting them. We would also like to hear your stories when you have dealt with our partners, so just shoot me a quick email when you do at [email protected]

See our website for all of their contact details.

Membership renewals were sent out in the second week of November. If you haven’t received your statement, please contact me or if your details have changed, let me know. Lastly, I hope everyone has had a great 2019 and are ready to go for the next few months when the action heats up. Make sure you have all your contracts in place for casual staff and if you have any question or queries, no matter how big or small, please pick up the phone and call me or send me an email. Have a safe Christmas and a prosperous new year. Please contact myself directly if you need assistance in any way in regards to your membership on 0439 119 343.

Cheers Nick Roney

December 2019 www.tha.asn.au

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Stephen Long ARTICLE

THAGreat Customer Experience Program (GCE)

The GCE continues to provide Hospitality and Tourism venues with a vehicle to upskill and engage their staff – valuable tools to enhance the visitor, and local, experience. Venues become better places to be, more profitable and show staff they are valued and that upskilling is a positive move that will enable them to develop and further their careers. There are now seven contractors out there all around Tasmania engaging with venues in a positive manner. Our contact numbers continue to accelerate as shown below

Protect your most valuable asset, your people

IPAR provides a range of services to help your people remain safe and productive at work. From injury prevention training programs to workplace assessments, injury management and return to work services, your people are in safe hands with IPAR.

• Physical and psychological injury or illness prevention and rehabilitation • Outcome focused service model • Evidence-based, holistic approach • Highly qualified, local teams • Facilitated discussions (for conflict resolution)

Ask about our special rates and offers for THA members

Contact Ben Steicke on 0475 961 798 or via [email protected]

8 [email protected] 03 6220 7300

Hospitality Review

And we are getting terrific numbers of staff and employers participating in the Awareness and Skills session. November has been our best month yet.

So we are out there and achieving great things for venues – some of our testimonials can be found at: https://www.google.com/maps/d/viewer?mid=1GUwIPtBOqVG3zyguUKGw3MQo002LuDNq&ll=-42.045101590712754%2C146.7153862&z=8 Employee relations: We also have a staff member in Jordan Lewtas circulating and discussing how venues are managing their Employee Relations responsibilities. More than a hundred venues have been contacted by Jordan and he has been able to assist with ER issues, provide some advice or referral to others to assist venues cope in this demanding part of their business. It’s working - want to be included? Stephen Long: Phone: 0439 100 290 or Email: [email protected]

EXPERIENCE QUIET CRUISING ABOARD SPIRIT OF THE WILD

PHONE: (03) 6471 4300 OR VISIT GORDONRIVERCRUISES.COM.AU

December 2019 www.tha.asn.au

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Merv Saltmarsh ARTICLE

Staff Turnover Impacts Bottom Line With the high-level activity and the tourism period upon us, more ships, more sunshine, more visitors and holiday season which is great the added challenge of attracting, training and retaining employees is paramount. According to recent >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36

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