Forbes Leadership Huddle - TIME IS NOW

Forbes Leadership Huddle - TIME IS NOW

FORBES LEADERSHIP HUDDLE

The time is NOW…

“We are what we repeatedly do, Excellence therefore is not an act, but a habit.”

Aristotle

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Classifications

1. Cleanliness & Condition

2. Courtesy & Manners*

3. Efficiency

4. Elements of Luxury*

5. Food & Beverage Quality

6. Graciousness, Thoughtfulness & Sense of Personalized Service*

7. Guest Comfort & Convenience*

8. Staff Appearance

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IAuditor Internal Service Audit App

Mobile app for internal service standard audits

Individual performance improvement tool of colleagues

BUILD CONSISTENCY

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WHY

PROCESS

PRODUCT

ATTITUDE

KNOWLEDGE

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BEHAVIOURS TO SUCCEED

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Daily discipline

Taking ownership of your area

Culture of Excellence

LETS GO GET OUR 5!

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FORBES LEADERSHIP HUDDLE