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Hamilton Insurance Group - May 2020
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AN INDISPENSABLE NO. 2
S houting O ut J a N ai for N ational R eceptionists D ay
I recently learned that May 13 is Receptionists Day. While I don’t have someone who works for me exclusively as a receptionist, I think my assistant, JaNai Goldsborough, deserves some recognition in light of this day. JaNai wears a lot of hats around the office — one of which is as a receptionist. And let me tell you, I am wowed on a daily basis by everything JaNai does. We’re in the business of adding value to people’s lives, and I wouldn’t be able to do that nearly as well if I didn’t have JaNai by my side. When it comes to all the good JaNai does under her many hats, the first thing worth highlighting is simply how she makes people feel. Few people remember everything someone has said to them, but almost anyone can remember how someone made them feel throughout the course of their conversation. All my clients absolutely love JaNai, and they specifically tell me about how pleasant she is when she speaks to them. She makes them feel all warm and fuzzy inside. Even though I know I’m pretty good at what I do, I wouldn’t even have the opportunity to work with my clients if JaNai didn’t make them feel like they wanted to talk to me!
Secondly, JaNai is a skilled multitasker. Watching her work is honestly something to behold. She could be updating >Page 1 Page 2 Page 3 Page 4
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