Housing Choices Australia - Impact Report 2018

Housing Choices Australia - Impact Report 2018

2008 - 2018

Impact Report

Housing Choices Australia

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Impact Report 2018 Housing Choices Australia

Insights from the Chair + Managing Director

2018 marks our 10th Anniversary as Housing Choices Australia. It’s a good time to reflect on our practices, analyse what we do well and what we can do better.

Insights from the Chair + Managing Director 02

Each year we produce this Impact Report to demonstrate how we’re performing and evaluate the real impact of our work.

We are pleased to present the facts and figures that illustrate the impact of our work. While these are necessary and important, often just hearing one person’s story has a galvanizing eect far stronger than any graph or chart will ever achieve. These human stories matter to us. As part of our 10-year review, we’ve upgraded our organisation-wide operational processes to better understand the journey and needs of our residents and build in the capacity to feedback this input directly into our service delivery. It sounds simple enough, but is in fact a bold strategy that requires us to gather and process better >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38

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