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HR LD Developing Excellence 2020 v01.20
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Developing Excellence
Overview of KAUST Internal Learning Programs
1 HR Organ i zationa l Deve lopment
Contents
Welcome and Overview...................... 3 HR Organizational Development ..........6 Booking Information ............................7 Courses Overview.................................8 Target audience for each program........9
Management Development……………...25
Introduction to Management …………….26
Leading Across Cultures…....…..…………..27
Leading and Influencing Conversations.28
Professional Development Program.…..29
Personal Development ..................... 10
Negotiation Skills................................ 11
English Program………………………….……..30
Persuasive Presentations....................12
Business English Communication Skills (BECS)………………………………………………….. 31
Dealing with Conflict .........................13
Mind Full or Mindful?.........................14
Business English Writing Skills (BEWS)…32
Emotional Intelligence........................15
Intercultural Communications ............16
Constructive Conversations ............... 17
Communicating Assertively ...............18
Professional Presence Program ..........19
RISE………………………………………………....20
Springboard………………………………..…….21
Business Skills................................... 22
Project Management Professional .....23
Project Management Fundamentals ..24
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Welcome and Overview
Welcome to our overview of KAUST internal learning programs This catalog provides information about the different types of learning programs we offer. Our programs are designed to assist participants to develop the skills, knowledge and behaviors associated with the successful delivery of work objectives. The options in this catalog have been developed to meet the learning objectives in the annual performance and learning plans, and feedback from individual departments on what they need to support staff development. We hope you find it useful. HR Organizational Development Team If you don’t find what you need? Where there is role-specific specialized learning needs that are not met by our internal programs, there are other options available. Managers can request approval for their staff to participate in a specialized learning program or event. Alternatively managers can discuss options for providing onsite and bespoke learning opportunities with their HR Partner to address specific team or departmental needs. Many different ways to learn and develop Research shows that up to 70% of learning occurs from real life and on-the-job experiences. Activities such as working with colleagues, practicing work tasks and skills alongside someone with greater experience, and getting coaching and feedback from managers, are equally or even more powerful ways of learning and developing than formal courses and programs.
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New Hires Orientation Welcoming new starters to KAUST and helping them become effective members of the organization as soon as possible is important to us. Orientation explains the University’s vision and values as well as providing useful information about working and living in KAUST. It also offers a great networking opportunity through meeting other new starters. Specialized Learning As mentioned in our Welcome page, where a particular learning need cannot be met internally, managers can request approval for their staff to attend an externally provided learning event. Managers should complete the Specialized Learning Application Form on behalf of the individual, providing a clear business case for the request. English Language Program English is the working language at KAUST. We offer programs to improve learners’ level of English and develop their ability to work proficiently using the working language. We offer upper intermediate and advanced levels, each of which is divided into four courses. These courses focus on developing the English skills of non-native English speakers, with an emphasis on professional language and skills such as email writing and presentations. Further information on our English program can be found on page 50.
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e-Learning Our online learning resources can be accessed from our Learning Center in the Portal. Percipio, powered by Skillsoft, our online learning is a learning tool that you can use at times that suit you and at your own pace. Available twenty four hours a day, our online learning has been designed to complement internal programs, specialized learning opportunities and any informal work-based training that is relevant to your role and is also used for our blended learning courses. Percipio online learning provides staff with access to a diverse library of content, including certified learning courses and videos that can be used for individual and team development. Click the e-learning Quick Link from your Learning Center home page
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HR Organizational Development The Organizational Development Team is committed to helping staff grow and develop personally and professionally. We support the achievement of the University’s goals by helping develop the capability of individuals, teams and people managers. We strive to assist staff to be successful in their jobs by enabling a supportive learning and development environment. Tailored Activities In addition to the courses in our Catalog, the HR OD team can provide a range of services such as bespoke learning programs for departments and team and individual coaching. The Learning Center Navigate around the Center to view learning options, book courses, launch e-learning or videos and access information and forms. Log in to the Portal and ensure you have Adobe Flash Player installed to use the full functionality of the Center.
* For any Learning & Development need, please contact your HR partner for further consultation. Depending on the requirement, they may then com- mission it to the relevant OD team member or suggest any other appropri- ate solution.
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Booking Information
To offer flexibility, courses are offered on different dates throughout the year according to demand. Bookings for the courses are made via ‘Learning’ in the KAUST Portal.
To access Click ‘Learning’ on the top menu bar of the Portal
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Courses Overview
The table on page 9 provides an overview of the courses that are currently available. We continually review our offerings and develop new courses. Details will be provided throughout the year. Please note - some of the courses are open to all staff and others are targeted at specific groups or level of employees. Bookings can be made via the Learning Center for those who are eligible to enroll.
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Target Audience for Each Program
English Language Business English Communication Skills (BECS) Business English Writing Skills (BEWS)
All Permanent Staff Negotiation Skills Persuasive Presentations Dealing with Conflict
Mind Full or Mindful? (Previous title Developing EI through Mindfulness) Emotional Intelligence Intercultural Communications Constructive Conversations Communicating Assertively Professional Presence Program Introduction to Management Project Management Professional Project Management Fundamentals RISE * Springboard * *These programs are only offered for women.
Spouses of Staff Spouse English Program
All People Managers Managing People Leading Across Cultures
Senior Professionals and People Managers Leading & Influencing Through Authentic Conversations
Nominated Programs Professional Development Program
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PERSONAL DEVELOPMENT
Our core courses for individuals provide opportunities to develop a range of communication and interpersonal skills which are aimed at making you more effective in your role.
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Negotiation Skills
Course Overview Negotiation is one of those words we tend to associate with labor relations, hard selling or the United Nations and not necessarily with ourselves. While it is different from influencing, it is however, something many of us do everyday. This course examines the different contexts in which the use of negotiation skills may be appropriate.
Course Objectives
Content
Define the characteristics of effective negotiation
Differentiating negotiation and
non-negotiation activities
Clearly recognize a negotiation situation
The Four Phase Model for Negotiation: - Preparation - Discussion - Proposal - Bargaining
Distinguish between different forms of negotiation Identify and practice the different stages of negotiation Understand and practice preparation and closing techniques Understand and practice the different skills required to be an effective negotiator
Negotiation skills
Team roles and responsibilities
Closing techniques
Keeping track
Participant Profile
Prerequisites
This workshop is for any member of staff who needs to negotiate within their role and wishes to develop the underpinning knowledge of effective negotiation
Please note that this is a blended learning course and you will be required to complete some online training before you attend the half-day skills lab.
Duration
Half day
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Persuasive Presentations
Course Overview Presenting to external audiences or internal colleagues, from a podium or round a table, can be a stressful and testing experience. With knowledge of the subject and your audience, the application of a set of skills, behaviors and good practices and the personal confidence that comes from planning and practice, your presentations can be impactful and successful. Course Objectives Content
Deliver persuasive presentations that meet the needs of the audience Describe how to design an effective presentation Practice techniques that help develop the confidence to deliver to a range of audiences
The qualities of an effective presenter
Planning and structuring a presentation
Setting clear objectives
Choosing and using visual aids
Body language and presentation style
Duration
Identify how to build rapport with the audience
One day
Participant Profile
An Intermediate level workshop targeted at people who are required to regularly give presentations to others. As there are a number of opportunities on the course to practice presenting, the number of participants is limited to 6.
Prerequisites
None
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Dealing with Conflict
Course Overview Conflict is a natural part of work and organizational life. Well-managed conflict can produce benefits and lead to positive changes, both in productivity and relationships. The course will provide the opportunity to explore the nature of conflict in the workplace and introduce strategies for managing it more effectively.
Course Objectives
Participants should be prepared to bring real examples from the workplace to work on within the workshop.
Recognize the behavior patterns that lead to conflict.
Describe how avoid conflict
Content
Use empathy to find win-win solutions. Identify the role of non-verbal communication in conflict situations. Outline how to successfully in intervene in conflict situations This program is suitable for all levels of staff who would like to develop their ability to manage conflict more assertively. Please note that this is a blended learning course and you will be required to complete some online training before you attend the half-day skills lab. Participant Profile Prerequisites
Understanding our response to
conflict
The Thomas Kilmann instrument
Our conflict mode preferences
Handling conflict techniques and
tactics
Handling conflict in groups
Action planning
Duration
Half day
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Mind Full or Mindful? (Previous Title—’Developing EI Through Mindfulness’) Course Overview According to Daniel Goleman, leader in the field of EI, the development of emotional intelligence relies on becoming more self-aware, which is can be trained through mindfulness. Mindfulness enables stability of mind and insight into how we are feeling, thinking and reacting. Mindfulness leads to better judgment and emotional balance, especially in difficult situations. The workshop gives an overview of mindfulness and how to cultivate it as the foundational skill that enables emotional awareness, a calm and clear mind and interpersonal effectiveness.
Course Objectives
Content
Increase self-awareness and self-regulation, the first two core emotional intelligence competencies Gain practical skills: mindfulness, journaling, techniques for self awareness and self-regulation. Learn to listen in a mindfully and communicate with insight and awareness of others’ emotions and perspectives All levels of staff interested in learning how mindfulness can be a win-win for business and wellbeing by building focus, empathy and emotional intelligence. Participant Profile
How to develop emotional intelligence
Becoming more present
Self-awareness, self regulation, motivation
Resilience
Envisioning
Empathy
Duration
One day
Prerequisites
None
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Emotional Intelligence
Course Overview We have all worked with colleagues we admire. Often when we reflect on what makes them extraordinary, it is the way they connect with people at a personal
and emotional level. What differentiates them is their emotional intelligence.
Course Objectives
Content
Understand what emotional intelligence means
History of emotional intelligence
Emotional intelligence defined
Learn techniques to understand, use and appreciate the role of emotional intelligence in the workplace Understand the different emotions and how to manage them
Emotional intelligence blueprint
Understanding emotions
Setting a personal vision
Duration
Participant Profile
Half day
Individuals who want to understand more about how emotions impact on people and how their own behaviors may impact others.
Prerequisites
Please note that this is a blended learning course and you will be required to complete some online training before you attend the half-day skills lab.
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Intercultural Communications
Course Overview Course participants will be introduced to models which facilitate understanding of how cultural conditioning shapes the way we think, behave and communicate. They will develop sensitivity and awareness to cultural differences and similarities and will explore techniques for more effective communication in a multicultural environment
Course Objectives
Content
Increase self-awareness about how your culture has shaped your thinking and communication Develop knowledge of how different cultures typically communicate and work Provide tools and techniques to communicate and work more effectively across cultures
Advantages and challenges that come from working in a highly diverse professional environment The features of high and low-context communication The trilemma of adaptation in a multi-cultural community Recognizing different strategies for communicating effectively
Build confidence for working successfully in a multicultural environment
Prerequisites
None
Duration
Participant Profile
Two half-day sessions
Individuals who want to improve their ability to communicate and work effectively across cultures by deepening their understanding communication and working styles in multicultural environment.
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Constructive Conversations
Course Overview We have conversations with a range of people at work—colleagues, managers and team members. Some of these conversations we may find more difficult than others. It can be challenging to discuss topics around performance standards, requests for learning and support, clarification of work goals and priorities, changing the way work is done and giving feedback. This course will assist you to have conversations that are constructive, that are handled well and that lead to the best outcome.
Course Objectives
Prerequisites
Develop the communication skills for having constructive conversations
None
Content
Undertake authentic conversations
The importance of planning your conversation and knowing what your goals are Identifying and practicing assertive conversation skills Non-verbal communication that enhances your message Essential principles of getting better conversational outcomes
Have valuable discussions with your manager and colleagues regarding those matters that affect how you successfully contribute Understand the balance of power in relationships
Plan for a constructive conversation
Participant Profile
For those who want to develop the skills required to hold constructive conversations with colleagues and managers on a range of potentially challenging topics
Practice and Action planning
Duration
One day
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Communicating Assertively
Course Overview Assertiveness is the quality of being self-assured and confident, without being aggressive. It involves having respect for yourself and others. This short course will help deepen understanding of what assertiveness is and develop the associated skills.
Course Objectives
Content
Define assertiveness
Defining Assertive Behavior
Recognize different communication styles and their positive and negative impact Be more effective when communicating and working with others Act with greater confidence, and be more impactful in the workplace
Interpreting Body Language
The Assertiveness Jigsaw: Internal factors The Assertiveness Jigsaw: External factors
Action planning & evaluation
Duration
Half Day
Participant Profile
Any staff member interested in developing their assertiveness skills
Prerequisites
Please note that this is a blended learning course and you will be required to complete some online training before you attend the half-day skills lab.
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Professional Presence Program
Course Overview This highly participative personal development program provides support staff and early career professionals with increased self-awareness, insight and the skills to develop themselves and progress their goals. The focus is on developing excellent communication skills, positive personal impact and influence.
Course Objectives
Prerequisites
Describe your strengths and development areas Remain assertive in difficult conversations Recognize and manage emotional responses Know when and how to modify your behavior Give effective and constructive feedback Remain objective and focused when faced with potential conflict Influence in a convincing and authen- tic style
The program includes pre-course and intersessional work including the MBTI questionnaire. Participants must be open to giving and receiving feedback, and exploring their personal strengths and development needs .
Content
Impact and communication styles
Collaboration and working in teams
Self-awareness and self-management
Relationship management
Influencing and establishing rapport
Myers Briggs Type Indicator (MBTI)
Individual developmental feedback and plan
Participant Profile
Support staff and early career Professionals
Duration
Two, 2 day modules approximately 4-6 weeks apart
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RISE – empowered women’s development program Overview For all KAUST women in grades P1-P5, this program provides the opportunity to explore and maximize personal strengths at work, progress and enrich careers, identify practical strategies for increasing success at work and find the solutions
Objectives
Choosing “life by design’ not ‘by accident’ – taking charge of your career. Profile This program is aimed at women in grades P1-P5 who want to maximize their impact at work, progress their ca- reers and contribute more, and have greater work satisfaction. If you are at the start of your career, have a more limited experience of work or, want to start work on your all round personal development first, then you may want to attend the Springboard Program before attending the RISE pro- gram. This is a three day program in total – split over a two day workshop and a one day workshop that takes place 5 weeks later. Prerequisites Duration
Gain clarity on work aspirations and success factors Understand how to present yourself more powerfully Use key techniques for building confidence in any situation Develop an action plan to take charge of your life Content Realizing your potential – what needs to happen What are my work goals and aspirations and how do I achieve these Focusing on what you are uniquely good at Empowering yourself by changing self -limiting beliefs Building effective networks and coalitions Have strong, influential conversations Increasing motivation and resilience
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Springboard – work and personal development for women Overview Springboard is an award winning personal and professional development program designed for all women in KAUST. More than 245,000 women across 40 countries have attended. It has been created to enable participants to achieve greater recognition and influence and to fulfill their potential in both their work and personal lives.
Objectives
Participants work in small groups in the workshops to identify needs and find solutions, and are encouraged to support each other between work- shop days. These four workshops are for any wom- en who want to spend time developing their goals, plans and skills based on a greater knowledge of themselves and their values. Participant Profile
Assist you to set personal goals and make plans to achieve these based on new knowledge and self-awareness, with an informed view of personal strengths and areas for development. Provide support to identify the opportunities and challenges in meeting your potential. Develop skills in problem solving, communication, dealing with change, building resilience and creative thinking. The program consists of four one-day workshops – all of which need to be attended. There is a workbook, which participants work through in their own time. Guest speakers inspire and share their learning. Content
Prerequisites
None
Duration
Four one-day workshops spread over twelve weeks.
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BUSINESS SKILLS
The courses in this section have been selected to develop key business skills and knowledge required across the University.
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Project Management Professional
Course Overview (Note: This course has a charge to your cost center) This comprehensive five day PMP Exam Preparation course will prepare you to pass the Project Management Professional (PMP®) examination. The course is kept up-to-date with the framework of knowledge outlined by the Project Management Institute's PMBOK® Guide. Course Objectives PMP® certification exam.
Prepare to take the PMP® exam
Content
Understand the ten management knowledge areas and five process groups as per the PMI PMBOK® latest edition Understand the PMP® exam structure and type of questions Master the tips, tricks, tools and techniques on how to approach the exam questions Learn to visualize, memorize and remember project management terms, concepts and theories Practice simulated exam questions to help eliminate the anxiety of taking the exam
Introduction
Project management framework
Project management environment
PM knowledge management areas
Professional and social responsibility Prerequisites To be able to take the PMP certification exam you must meet the Project Management Institute’s prerequisites which are secondary degree (high school diploma, associate’s degree or the global equivalent), 7,500 hours lead- ing and directing projects, and 35 hours of project management education (the PMP course) - or four-year degree and 4,500 hours leading and directing pro- jects, and 35 hours of project manage- ment education (the PMP Course).
Participant Profile
Individuals involved in project working who wish to prepare to take and pass the Project Management Institute's
Duration
Five days
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Project Management Fundamentals
Course Overview
This course provides a step-by-step guide to planning and executing a project. Working through case studies with real-world scenarios, you will learn and
apply methodologies and good practices of formal project management.
Course Objectives
Content
Develop and understanding of the key principles of Project Management for example how to; Initiate a project and develop a project plan Manage risks, procurement and project communications Manage project stakeholders and team members Manage changes in the project and ensure governance Manage a project through each stage of its life cycle Monitor project activities and assess progress
Introducing Project Management
Project Planning and Control
Project Leadership, Communication and Stakeholder Management
Project Quality Management
Project Cost Management and Reporting
Procurement and Contract Management
Assessing and Managing Project Risk
Filling in the gaps
Prerequisites
Participants must be in role where they lead or actively participate in projects
Duration
Participant Profile
2 Days
New Project managers, project team members, project engineers or other roles involved in the working of projects.
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MANAGEMENT DEVELOPMENT At KAUST we aim to promote a culture of continuous learning and high performance. The courses in this section are aimed at helping those who are new, developing or established people managers to grow and develop in their role. Please note - some of the courses listed in this section are targeted at specific groups or level of employee. Bookings can be made via the Learning Center for those who are eligible to enroll.
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Introduction to Management
Course Overview This course offers an opportunity to gain an understanding of leadership and management techniques without having the practical experience of managing people.
Course Objectives
Content
Know the difference between management and leadership Appreciate the different roles of managers Recognize different styles of leadership and management Describe what effectiveness means in the job of managing people
Models of management and leadership
What do managers do?
Motivation and empowerment
Group Dynamics
Managing change
Prerequisites
See participant Profile
Participant Profile
For those not in a staff management role and who either aspire to be or, who would like to gain an appreciation of effective management and leadership behaviors
Duration
One Day
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Leading Across Cultures
Course Overview The masterclass builds awareness of the implications and choices for People Managers around how to lead in our multi-cultural environment – finding the right balance between their leadership style, the needs and expectations of their team, and the broader KAUST context and culture.
Course Objectives
Content
Develop awareness of how expectations of leaders can vary across cultures Deepen insight into own leadership style and impact Explore how to manage and bring out the best in a diverse team
Leading in a multi-cultural environment
Cultural orientations
FAR model
Core quadrants
Managing multi-cultural teams
Participant Profile
Prerequisites
Participants should currently be in a role
Pre-work includes the completion of a short questionnaire on the background of participants and experiences of working in a multi-cultural context .
Managing people or project teams
Duration
One day
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Leading and Influencing through Authentic Conversations
Course Overview The ability to hold high quality conversations and influence others to follow your lead is a key skill. The aim of the program is to enable experienced professionals to enhance their flexibility and skill in influencing people at every level within the organization.
Course Objectives
Content
Gain insights into your influencing style, presence and impact influencing strengths and areas for development Increase your confidence in holding authentic conversations Assess and choose the appropriate style for different situations Deepen understanding of ‘resistance’ and how to manage it Prepare an influence strategy to help achieve a key objective Participant Profile The course is designed for experienced, senior professionals Acknowledge your
Positive influencing
The Authentic Conversation Model TM
Intention versus impact
Practice sessions
Skills master classes
Influencing strategy
Prerequisites This is an experiential program, which involves practicing different influencing skills and behaviors. Participants bring topics that can be used for practice sessions. The workshop also involves a short video recording exercise, subject to participant’s agreement.
Duration Two days
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Professional Development Program
This course will not run in 2020 as the content is under review.
Course Overview The Professional Development Program is offered to nominated senior professionals at KAUST. It aims to equip them with the self-awareness, insight and skills to develop themselves within the institution. The program also offers development to the line managers of the participants to help them provide sup- port throughout and beyond the program. Course Objectives Content
Equip key professional staff with the self-awareness, insight and skills to develop themselves within the institution Build engagement and commitment to practicing the skills and knowledge gained through the program Enable participants to develop and progress their professional goals Create a cohort of highly motivated professionals with the potential to grow within the institution Develop a cohort of managers who support their teams and “create the environment for their staff to flourish”.
Exchange of experiences and expectations with previous cohorts during the Launch event Introduction to Developmental assessment Centre and Coaching session
Developmental Assessment Centre
Developing Influence & Impact
Working within a Global Research University Establishing High Performing Project teams Application of learning through Internal projects Final reflections, presentation of projects to stakeholders, next steps and celebration session
Participant Profile High Performing Senior Professionals who are nominated by their senior
Duration Modular spanning across 3 months
management Prerequisites See participant Profile
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ENGLISH PROGRAM English is the working language at KAUST. The Business English Communication course offers an opportunity to improve language level and skills (reading, writing, speaking and listening) in the context of work.
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Business English Communication Skills (BECS)
Course Overview
We offer an intermediate to advanced level English course, which is divided into four parts of 8 weeks each. This course focuses on developing the overall language ability of non-native English speakers, from B1 to B2/C1. The course context places an emphasis on professional language and skills such as email writing and presentations.
Course Objectives
Entry requirements.
Improve participants’ ability to interact in English with a higher level of fluency and spontaneity To communicate more effectively in a professional working environment
Language level placement test by appointment. Please contact [email protected]
Dates and Booking
Improve grammatical accuracy
To register your interest in attending a course please send an email to: [email protected]
Raise overall English level
Duration
This course lasts for eight weeks and meets twice a week for two hours per class. Please note that if you are attending the course to raise language level we recommend you attend all four parts of the course. (32 weeks).
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Business English Writing Skills (BEWS)
Course Overview
We offer four modules of Effective Business Writing which focus on business writing skills. By the end of the course, participants will be able to write more professionally and efficiently in terms of readability, accuracy and impact. The modules target tone, layout and the language of professional business writing. Course Objectives Participant Profile
Write clear and easily understood emails Clarify when to use formal versus informal writing styles Improve readability of writing with clearer format and layout Improve grammar and functional language
Participants must be of an Upper Intermediate level.
Duration
Total of 32 hours. Please see the course dates.
Entry requirements.
Language level placement test by appointment. Please contact [email protected]
Content
Formal versus informal writing
Functional language and common phrases for making and responding to requests, canceling and changing arrangements, and making sugges- tions and proposals Clear format and layout of writing us- ing headings, numbering and bullets, and white space Grammar and structure including inking words
Dates and booking
To register your interest in attending a course please send an email to: [email protected]
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