Shangri-La Academy - Learner FAQ

Shangri-La Academy - Learner FAQ

Shangri-La Academy FAQ

Updated on July 2019

How to access Shangri-La Academy?

Type in the below url: https://www.shangri-laacademy.com/

Enter your login email and password

2

How to save website to my phone home screen

• Open Web Browser (Safari) • Enter the url: https://www.shangri-laacademy.com/

3

How to change language?

• Click on the icon on the top right corner to see the list of the language available

• Choose your

preferred language

4

What can I learn from Shangri-La Academy?

On the top panel, Click on “LEARN”

Courses are arranged in the following Catalogue:

• Essential • Functional • Leadership

5

Where should I start Learning?

On the top panel, Click on “DASHBOARD”> My Learning > Current

You can now access to your essential courses and enrolled courses

You can also track your learning progress here

6

How to start learning the Functional Programs?

On the top panel, Click on “LEARN”> Functional

Select from the list of available functional learning content

7

How to check which learning I have completed?

On the top panel, Click on “DASHBOARD”> My Learning > Completed

You can now access to your completed learning

8

How to learn in 5 minutes?

On the top panel, Click on “LEARN”> All Videos

You can now learn any videos (most videos are less than 5 minutes) All videos contents have been grouped based on the classifications on the left

9

How do I search for content to learn?

On the top panel, Click on “LEARN”> All Catalogues

Type in the keyword to search for your desired content

10

How to bookmark video content?

Click on the video that you would like to bookmark

Click on the “My Library” Icon

On the top panel, Click on “DASHBOARD”> My Library

Your bookmarked content will be saved in My Library for future reference

11

How to change password?

Click on the top right Profile Icon

Choose Password

Enter the old and new password and save changes

You will be able to use the new password the next time you log in

12

How to add / change your Preferred Name / Communication Email?

Click on the top right Profile Icon

Choose My profile

Change / edit your Preferred Name and Communication Email if you wish to and save changes Your Preferred Name and Communication Email will be updated

13

Supervisor Role

As a Supervisor, You are able to: •

Enrol your staff

Check your staff learning progress Approve your staff’s learning

•

•

Switch to Supervisor Role by choosing this icon on the top right corner

14

Supervisor Role: My staff reports

Track staff learning progress

15

How to clear cache and browsing history of learners’ devices

Some common scenario to clear cache:

Google Chrome: https://support.google.com/accounts/answer/3 2050?co=GENIE.Platform%3DDesktop&hl=en Mozilla Firefox: https://support.mozilla.org/en-US/kb/how- clear-firefox-cache Microsoft Edge: https://support.microsoft.com/en- gb/help/10607/microsoft-edge-view-delete- browser-history

- Unable to log in with new password

- Unable to pass assessment despite all the answers are correct

- Unable to display content

16

THANK YOU

Updated on July 2019