UAL - Deputy Residence Manager

UAL - Deputy Residence Manager

Deputy Residence Manager Candidate Information Pack

Contents

Background University of the Arts London (www.arts.ac.uk) is a hotbed of creativity, innovation and invention across the knowledge economy. It draws together six Colleges with international reputations in art, design, fashion, communication and performing arts. The University has a world-class reputation and is made up of 6 equally renowned Colleges, Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is home to a diverse body of 19,000 students from 130 countries. We are proud of our international student and staff community, creating a vibrant, multi‐cultural environment.

Background

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Accommodation Services Pages 6-7 Job Description & Person Specification Pages 8-13 The Recruitment Process Pages 14-15

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University of Arts London University of the Arts London is in the top 5 universities in the world for art and design.

• Over two thirds of the winners of British Designer of the Year are UAL alumni. UAL alumni have taken home the award for the past three years running (2015 – 2017). • 14% (20) of the Current Royal Designers for Industry are UAL alumni. • Over half of the fashion designers that showed at London Fashion Week 2018 are UAL alumni. • Other alumni have gone on to take home some of the industry’s most prestigious art and design awards including BP Portrait Award, Jerwood Prize, Taylor Wessing Photographic Portrait Prize, Queen Elizabeth II Award for British Design, Minerva Medal, BAFTAs, Golden Globes and Oscars.

They offer an extensive range of courses in art, design, fashion, communication and performing arts. Their graduates go on to work in and shape creative industries worldwide. UAL has produced over half of all Turner Prize winners since its inception in 1984. • Half the Turner Prize nominees and both winners for 2016 and 2017 were UAL alumni • 36 of the 77 Royal Academicians are UAL alumni, serving or former staff.

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Accommodation Services

UAL Accommodation Services is a vibrant multidisciplinary and diverse team, priding ourselves on innovation, high standards, customer focus and student experience. We currently accommodate over 3,200 students in 12 halls of residence located throughout London on fixed term tenancies. The department is comprised of Central Accommodation, Residential Operations, Communications and Marketing, Finance, a Social Programme and a Commercial Summer Business.

We’re really excited to welcome Archwood House to our halls’ portfolio in September 2022. Built exclusively for UAL students, the building is a new development, with modern features and furnishings throughout. It is located in Camberwell, which is an ideal location for students studying at Camberwell College of Arts, and London College of Communication. It is also a short bus ride or cycle into the centre of London.

Further information can be viewed on their website at https://www.arts.ac.uk/study- at-ual/accommodation/halls-of-residence/archwood-house

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Job Description (1)

Duties and Responsibilities • Be a point of contact for all residents and visitors, both in person, by telephone or email. Communicating and corresponding effectively through various media (such as email, phone, in person etc) responding to all queries and assisting in delivering the services with a customer focused approach to ensure the service is delivered in line with customer expectations. • Support the Residence Manager in the performance of their duties to enhance the wider service provided to stakeholders by for example, assessing whether maintenance defects can be undertaken in-house, and where possible undertake the work, or to appoint contractors and supervise the works until completed. • Assist the Residence Managers with pastoral care, welfare and discipline, raised concerns and complaints, in the terms of support and or investigation, providing time lines keeping records and updating systems as required. • Support the Maintenance Manager in arranging and monitoring day-to-day housekeeping, security and maintenance of the buildings and external areas ensuring compliance with Health and Safety Regulations. Inspect the buildings, their contents, the plant & equipment and associated outside areas to ensure they are clean and tidy taking action or escalating as appropriate when required. • Supervise contractors on-site to ensure the residences are well maintained and necessary building repairs are completed within agreed service levels. Assist with accurate record keeping of all defects during the defects liability period reporting the same to the landlord’s clerk of works using agreed and established processes and systems keeping the Residence Manager updated on relevant matters ensuring Health and Safety issues are given priority. • Assist the Residence Manager by ensuring all statutory testing and other mandatory building records are accurate and kept updated. Carry out regular statutory testing of the fire alarm system as directed by the Residence Manager and immediately act on or escalate faults or fire detection system failures. Participate in the management of periodic planned fire drills and ensure that regular inspections of communal areas are undertaken to identify obstructions to fire exits or evacuation routes. • With or in the absence of the Residence Manager, write or update site inductions plans, manuals or instructions for UAL colleagues and external contractors and when required manage work rosters to ensure around the clock cover and supervise the work of halls management colleagues reporting any issues to the Residence Manager or the Residential Operations Manager. • With the support of the Residence Manager, ensure local service delivery of in-house and contracted services is compliant with health and safety legislation and other relevant statutory obligations or regulations. Inspect, interrogate, develop, manage or monitor systems to certify that all testing, fault reporting, inspections and actions are undertaken and recorded in a timely and accurate manner, tracking and escalating faults where appropriate to the resolution of the issue. • Assist with the Coordination of reporting in the Camberwell Hub ensuring there is consistency of approach, that >Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14-15

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