UCL - Accommodation Applications Manager

UCL - Accommodation Applications Manager

ACCOMMODATION APPLICATIONS MANAGER CANDIDATE INFORMATION PACK

BACKGROUND INFORMATION

UCL is one of the world’s top universities. Based in the heart of London, it is a modern, outward-looking institution.

At its establishment in 1826, UCL was radical and responsive to the needs of society, and this ethos – that excellence should go hand-in-hand with enriching society – continues today. UCL’s excellence extends across all academic disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centers for architecture (UCL Bartlett) and fine art (UCL Slade School). UCL is in practice a university in its own right, although constitutionally a college within the federal University of London. With an annual turnover exceeding £1 billion, it is financially and managerially independent of the University of London.

UCL’s excellence extends across all academic disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centers for architecture (UCL Bartlett) and fine art (UCL Slade School). UCL is in practice a university in its own right, although constitutionally a college within the federal University of London. With an annual turnover exceeding £1 billion, it is financially and managerially independent of the University of London.

THE UCL COMMUNITY

UCL’s staff and former students have included 29 Nobel prizewinners. It is a truly international community: more than one-third of our student body – more than 35,000 strong – come from 150 countries and nearly one-third of staff are from outside the UK. UCL offers postgraduate research opportunities in all of its subjects, and provides more than 200 undergraduate programmes and more than 400 taught postgraduate programmes. Approximately 54% of the student community is engaged in graduate studies, with about 29% of these graduate students pursuing research degrees.

UCL Estates

UCL Estates manages the estate and facilities infrastructure from the strategic to the operational, across property acquisition and management, capital projects, engineering and maintenance, environmental sustainability, safety, security, cleaning and including student residences and central room bookings.

Student Residential Accommodation at UCL

UCL manages 4,074 student rooms across 21 residences, three which provide catered accommodation, with a further 1,900 rooms held under nomination agreements.

JOB DESCRIPTION

Job Title:

Accommodation Applications Manager

Department:

Estates

Section:

Student Residential Accommodation Business Manager - Student Accommodation

Reports to:

Grade and Salary:

Grade [8]

Key Working Relationships:

Accommodation System to assist UCL Student Accommodation to meet its mission statement;

Accommodation office and operational teams, estates team and Information Services Division and the third party supplier StarRez.

“To be the leading provider of student accommodation, within the UK HEI sector”.

Purpose of the post:

To contribute to the strategic development and delivery of the Service Business Plan through effective management and development of the StarRez Accommodation System. The post holder work closely with all users of the StarRez Accommodation System together with ISD support officers and StarRez personal to develop and support the StarRez

MAIN DUTIES & RESPONSIBILITIES

• Lead on routine developments and implementation of new modules by progressing the system development lifecycle. • Support the allocation cycle by assisting with annual setup, including building, rates, portal opening, production of timely management information and allocating students to accommodation. • Timely resolution of all technical problems arising in the systems supported either directly or through liaison with the software vendors or other members of Management Systems as appropriate. This will involve maintaining knowledge of the relevant systems and operational procedures. • Liaise with colleagues within Management Systems and software vendors on the technical and operational aspects of StarRez. • Liaise with end-users and end-user representatives on operational procedures and standards, and requests for system developments. • Work closely with Management Systems on StarRez portal configuration and system testing. • Develop standard reports and produce ad hoc management information. • Complete routine >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10

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