UKME - Maintenance Manager

UKME - Maintenance Manager

Maintenance Manager Candidate information pack

Contents Page

About Us

Our Standards

Job Description

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Your Benefits

How to apply

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About Us

UKME is an organisation dedicated to providing a 6 star quality private concierge service to exclusive VIP Clients, across the areas of property maintenance, in-house recruitment, procurement, finance, IT and human resources services. Based in London but providing services the length and breadth of the United Kingdom, UKME is continuously available for its clients, 24 hours a day, 365 days a year. Not only does UKME provide its clients with first class chauffeuring, housekeeping and operational services, but it also gives them high quality technical support, essential in today’s high tech world. UKME only recruits and employs the highest calibre of staff and has a strong network of strategic partners and suppliers that it uses to deliver 6 star quality services and solutions to its clients. At UKME, we have a “can do” attitude to every request from our clients, no matter how unique or challenging. We apply high standards to all processes across business, legal, regulatory and contractual requirements.

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Our Standards

At UKME we strive to deliver exceptional products and services to our private Clients. We aim to ensure that our Clients are happy with every aspect of our business, whether it is a product or a service, and that all relevant business and legal or regulatory requirements and contractual obligations are carefully managed. Through these standards, the Board of Directors and the UKME Senior Management Team commit to: • Focus on Client needs and satisfying their requirements in order to demonstrate our commitment and loyalty to our Clients. • Comply with current legislation, standards and applicable guidelines for quality, environment, health and safety and business continuity. • The avoidance of accidents and the promotion of a safe and healthy workplace by providing safe working guidelines, integrated safety and job training for all employees and additional safety training where appropriate.

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• Develop and document objectives and targets for the business against which performance and progress can be measured and reviewed. • The creation of a culture of continual improvement in all our staff and processes across all of our activities. • Improve our environmental performance by maximizing our energy efficiency, reducing waste and increasing recycling efforts wherever possible and ensuring our supply chain has similar environmental policies. • Minimize risk to the business through building resilience and effective crisis management strategies to ensure that we can provide a high level of service to our Clients at all times.

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Job Description

Position

Maintenance Manager

Department

Property

Responsible to:

General Manager

Responsible for:

Property Team

Location

London

Company Overview

UKME provides three key services to its client, under the umbrella of luxury hospitality and event management; business employment, procurement and project management. It provides innovative cost effective solutions in these areas. To ensure that all property maintenance matters within the London properties and sites are dealt with to an exceptional client satisfaction level.

Job Purpose

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Key Responsibilities

• Responsible for in house and external contractors, planning and supervising works, dealing with technical administration to include preparing reports and quotations. • To ensure that all maintenance/mechanical works are allocated to team Supervisors and they are completed to a satisfactory standard and within a timely manner. • Managing and coordinating property refurbishment/building works. • Supplier management – raise/log/approve purchase orders and invoices. Day to day management of contracts. • To contact suppliers, arrange quotes and authorise work to be done within budget. • Ability to manage a safe and compliant environment, adhering to statutory and regulatory requirements • Ensure compliance with all regulations across all trades including permits, risk assessments and method statements. • To ensure that all invoices are correct. • Managing preventative maintenance and attending to re-active calls and general building maintenance works at properties. • Manage the Property team in all aspects (including appraisal, development, training etc.) • Maintain health and safety records. • Ensure that regulations and records are auditable in a compliant manner. • Dealing with technical administration including reports and quotations. • Oversee the development of a maintenance strategy. • Liaising regularly with the General Manager and other Client Directors to ensure that they are aware of all works carried out. • To assist with team projects as required. • To adhere to all of the Company’s policies and procedures. • To ensure that a professional approach is always taken, with particular emphasis on maintaining confidentiality. • Provide cover for colleagues in times of absence • Any additional duties as required.

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Personal Specifications

Knowledge/Experience/Skills/Abilities

• Proven practical experience and knowledge of building maintenance (E)

• Proven practical experience and knowledge of mechanical/heating and ventilation systems (E)

• Proven practical experience and knowledge of electrical systems (E)

• City and Guilds or equivalent mechanical qualifications (E)

• Knowledge of building codes, rules and regulations (E)

• Knowledge of using a property maintenance system (E)

• Strong IT skills and knowledge of Microsoft Office including Word, Excel and Outlook (E) • Excellent communication, listening and motivational skills, particularly when under pressure (E)

• Good working knowledge of all aspects of residential property management (E)

• Ability to produce written reports, plans, and operational procedures in clear concise language (E)

• Experienced planner and logical thinker (E)

10 Desirable (D) / Essential (E)

• Good time management and organisational skills (E)

• Proven managerial experience of a large team including the ability to coach, teach, train and mentor others (E)

• Experience dealing with high profile clients (E)

• Experience working in luxury private properties (D)

Personal Attributes

• Enthusiastic and self motivated with determination and commitment (E)

• Accurate and pays close attention to detail (E)

• Logical approach to problem solving (E)

• Enthusiastic and self motivated with the confidence and ability to work unsupervised/in a stand alone role (E)

• Flexible, adaptable and able to work to pressing deadlines (E)

• Positive, driven, reliable and able to cope under pressure (E)

• Ability to deal with situations sensitively and maintain confidentiality (E)

• Reliable and professional approach (E)

• Highly motivated, ‘can do’ attitude (E)

• Customer focused at all times (E)

• Able to be ‘hands on’ (E)

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Your Benefits

TRAINING

In addition to the excellent work environment, for our permanent employees we offer :

· Enhanced private health care

· Enhanced company pension

· Season ticket travel loan

· Accrual of annual leave of 20 days per annum + bank holidays · Other benefits from PerksAtWork include substantial holiday travel, retail, entertainment and dining discounts.

RECOGNITION

Recognising employees that are loyal to our company is very important to us so we offer long service awards.

SOCIAL

We organise fabulous social events and parties for our teams. Our Christmas and End of Season parties are some of the exciting events that you can be a part of.

TRAINING

Improving our team’s performance and engagement within the company is vital to provide the best service to our Client. We continually invest in developing skills and knowledge of our team members. We have numerous training programmes available internally and externally for our entire team. We provide study assistance schemes for further development within each industry to eligible employees.

We care about your health and wellness and provide private healthcare to eligible employees which includes optical, dental, specialist consultations, complementary therapies and discounted gym memberships. WELLBEING

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How to Apply

For a confidential discussion to learn more about the role and opportunity please contact UKME’s appointed recruitment partner Matthew Giles of The Management Recruitment Group.

Matthew Giles T: 020 3962 9900 M: 07530 680 159 E: [email protected]

Applications should consist of a comprehensive CV (of not more than 4 pages) and supporting cover letter (of not more than 2 pages) outlining key matching experience and rationale for applying for the post. Applications should be sent to [email protected].

The closing date for applications is Sunday 19th September 2021 .

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