ULaw Undergraduate Admissions Manager

ULaw Undergraduate Admissions Manager

Undergraduate Admissions Manager Candidate Pack

The University of Law (ULaw) is one of the world’s largest law schools. With an impressive history dating back to 1876, the University employs over 900 staff and has over 14,000 students studying on their undergraduate and postgraduate programmes, along with an alumni network in excess of 100,000. They were the first-ever independent institution to be granted degree awarding powers and in 2012 gained university title. With a rich heritage and a reputation for innovation and contemporary teaching practices, the University continuously focuses on developing the best legal and business minds. In 2016, they opened their leading Business School, further enhancing their reputation as a full service legal, business and educational training specialist, operating from campuses throughout the UK, Berlin and Hong Kong and an Online campus. What really sets them apart from other universities is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That’s why they keep their contact hours high and their teaching groups small. Over the past 5 years the University has doubled student enrolments and continues to grow. They are extremely ambitious and plan to expand and diversify both in the UK and worldwide. As they have grown, the continuing enhancement of their brand and reputation for teaching quality and student satisfaction has been at the core of everything that they do. Whilst their legacy and identity as a specialist legal education provider remains central to who they are, they have successfully diversified their offering into business and accounting dis- ciplines, with a rapidly expanding suite of programmes delivered in their UK and overseas campuses. They plan to expand their portfolio into new applied and professionally accredited disciplines. As a pri- vate university, they are agile and innovative, anticipating the future needs of their students, their client firms and society as a whole. In 2020 their student recruitment exceeded 10,000 for the first time in their history and, whilst they remain a predominantly postgraduate university, their undergraduate numbers are also growing strongly. In 2020 they were ranked 1st for overall student satisfaction in England in the National Student Survey. Their success is driven by their reputation as a specialist university of the highest quality, offering students a unique and practice-led learning experience.

BACKGROUND

Vision and Strategic Plan

Vision and mission

In 2025 we will be the leading global university of law, business and the professions with a network of online and worldwide locations. Digital technology will enable us to offer unparalleled flexibility, based around cutting edge facilities and environments, further removing geographical barriers to education. We will offer the same quality of teaching and learning experience, with the convenience to study where, when and how our students want. At the heart of this are our people and values. Many of our staff, stakeholders and students helped to shape our new vision and strategic plan.

Vision and Mission

Strategic Plan

Strategic Plan

Caring for our students is at the heart of everything we do. We stand shoulder to shoulder with them, supporting their ambitions and ensuring they are respected and valued.

We are deeply committed to delivering a high-quality service and education. We support and accept appropriate and managed risks, in the pursuit of growth and progress whilst maintaining quality.

We are dynamic and future-focused, anticipating and embracing change with creativity and motivation.

We are agile and adaptable, leading change and meeting the changing demands of our students and employers, all the while updating our knowledge and practice to improve our performance and the student experience.

We embrace our challenges as learning and growth opportunities and prepare our students, with confidence and resilience, to do the same.

We work together in a collegiate way, challenging one another whilst treating each other with dignity and respect - embracing diversity of experience and background that allows people to do their best and thrive.

We have a global outlook and connect across different cultures. We are a diverse, inclusive community where everyone is welcomed and valued, and our differences are a source of strength.

Our diversity and inclusion initiatives are at the heart of our strategic plan to empower our staff and student community.

Vision and Strategic Plan

Core components of our Strategic Plan

Our Learning Journey

Building on our heritage of outstanding teaching and support for our students, we will deliver excellent standards in innovative learning, teaching and applied research that transforms lives and is globally recognised However, our learning journey does not end in the classroom, and we will continue to grow our support services and technologies, deepening our care for our students and offering ever closer support networks. We were ranked top university in England for overall student satisfaction in the National Student Survey 2020 and also achieved top ten placements amongst other universities for eleven further categories across the UK including: ‘The Teaching on my Course’ (4th), ‘Student Voice’ (4th), and ‘Assessment and feedback’ (7th). And in the latest Teaching and Excellence and Student Outcome Framework we were awarded silver for our teaching, learning and outcomes. Our performance in the critical categories of teaching excellence and academic support for students is sector leading.

Core components of our Strategic Plan

Our Learning Journey

Our Learning Environment

Our International Community

Our People

Our Impact

Our Learning Environment

We will transform our study and work settings through the use of the most advanced technology and resources.

By combining our physical and online campus environments and infrastructure, we will create adaptable and flexible spaces for learning and support.

Our International Community

We will establish new, and strengthen existing, pathways for international students to join us - including through our oversees campuses and our strategic partnerships.

We will embed inclusivity and multicultural values into the curriculum and develop new modules to define and address ethical issues and the rights of minority and protected groups.

Through collaboration with our international partners we will create global learning and employability opportunities.

Our People

We will develop, retain and recruit the highest calibre people, increasing the ethnic representation to reflect the diversity in our students.

By uniting academic and business professionals, we will innovate and personalise our students’ future teaching and learning, bringing knowledge from the front line of practice.

Our Impact

Graduates will leave ULaw with the experiences and skills to drive change, helping to transform the future of society and the professions.

They will have not only a world class qualification, but also a sense of purpose and empowerment that they can have a positive impact on their environments.

Through our pioneering Employability Service we will shape our graduates into the next generation of professionals. They will be digitally confident, have broad project management skills, and strong leadership potential.

CAMPUSES

1. Birmingham

2. Bristol

3. Chester

4. Guildford Campus

5. Leeds Campus

6. London Bloomsbury Campus

7. London Moorgate Campus

8. Manchester Campus

9. Nottingham Campus

10. The University of Law at UEA in Norwich

11. The University of Law in Exeter

12. The University of Law in Liverpool

13. The University of Law at Reading

14. Hong Kong Centre

All of our campuses are in thriving commercial areas and offer the same fully-resourced facilities, including well equipped IT suites with PCs for DVD and i-Tutorials, comprehensive law libraries with all the latest legal texts, quiet study areas and places to relax.

15. Online

16. The University of Law at Chester

17. GISMA Berlin

18. Sheffield

Birmingham

Nottingham

Hong Kong

Guildford

Moorgate

Bristol

Main Function of Job

JOB DESCRIPTION

The post holder will take responsibility for the day to day management of Undergraduate Admissions, providing a fast and efficient applicant service by promoting customer service excellence to support the University’s ambition of becoming the University of choice to the professions. The post holder will be a crucial senior member of staff within the Admissions Department working collaboratively to motivate and inspire the Undergraduate Admissions team through supporting and coaching instilling confidence in the admissions service both internally and externally.

Main Function of Job

Specific Responsibilities

Reporting to Head of Admissions Location Guildford / London

Moorgate or Guildford / London Moorgate and Homeworker (Dual Location)

Direct Reports Senior Admissions Officers Admissions Officers

Specific Responsibilities

Management and Customer Service • Day to day management of a team including recruitment, staff development, performance management and managing the workload to meet tight SLAs, ensuring an effective and high quality UG admissions service is delivered. • Motivating, coaching and developing staff ensuring they are empowered and enabled to deliver customer service excellence. • To lead by example, demonstrating good management principles for all to follow; to develop good relationships with all stakeholders and promote and support a positive and energetic working environment. • Provide regular pipeline updates on applications, offers, service level agreements, targets and key performance indicators to the Head of Admissions as required. • Ensure a thorough knowledge of all products offered and ensure this knowledge is transferred to the Senior Admissions Officers and Admissions Officers as required via delivery of relevant training. • Contribute to the continuous review of admissions processes, with the aim of optimising the ‘flow’ of work around supporting the customer, looking at both systems based and procedural improvements to increase efficiency. • Champion process efficiency within the customer facing functions and act as a key custodian of ‘the customer’ experience. • Work in conjunction other senior staff within Admissions to support new & amended product release across the institution including requirements writing, UAT, sign off and support for roll out to live environments. Admissions • Acting as Primary UCAS Correspondent and Weblink Administrator for the University on all matters relating to the UCAS admissions service; liaising with key stakeholders to ensure undergraduate course information is accurately represented on UCAS • Responsible for the development and continuous improvement of undergraduate and foundation admissions procedures and practices • Ensure accuracy and consistency within offer making by auditing decisions and offers processed for the relevant courses. • Responsible for overseeing the team’s delivery against the agreed service level. • Responsible for the operational planning, delivery and management of Confirmation and Clearing for the University. • Act as the project lead for the creation and rolling out of contextualized admissions across the programme portfolio in partnership with the Head of Admissions and Head of Access and Participation.

JOB DESCRIPTION

Specific Responsibilities

Admissions • Act as key admissions contact for all new undergraduate and foundation programmes and changes to existing programmes, to ensure that all initiatives are delivered with minimal impact to customer experience and operational integrity. • Work collaboratively across all operational areas of the institution to ensure student applications, offers and enrolments are maximised. • Dealing with feedback from unsuccessful applicants and any informal complaints regarding Admissions. Market Expertise • Maintain a full understanding of all higher education and professional qualification application boards and regulatory bodies, including UCAS, CAB, BSB, SRA and UKVI and their associated policies and systems, in order to proactively manage the impact of any changes to both the institution and the wider HE sector. • Maintain a full understanding of core academic eligibility guidelines for the institution, with particular emphasis on English Language requirements. • Represent Admissions in external forums such as NARIC, UCAS, CAB and other membership organisations as appropriate. In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by members of the Admissions Senior Leadership Group from time to time. The job holder has a duty to take reasonable care for the health and safety of themselves and of other persons with whom they come into contact at work. The job holder also has a duty to co-operate with the University in complying with any statutory duty or requirement concerning health and safety at work. In particular, they must familiarise themselves with the Health and Safety Policy and its safety and fire procedures.

Specific Responsibilities

This job description is to be read in conjunction with the relevant Roles and Responsibilities Career Level document.

This job description is correct as of 13 May 2021. It may vary in consultation with the post holder to reflect changes within the market place in the Admissions Department and the University.

PERSON SPECIFICATIONS

Training and Education

Essential • Graduate level or equivalent • ‘A’ levels or equivalent • ‘GCSE’ Level English Language and Maths (or equivalent) Experience Essential • Substantial experience of working within a Higher Educa- tion Admissions environment. • Experience of managing a team including performance management • Experience with problem solving on a regular basis • Liaison with internal and external customers and building effective working relationships at all levels. • Managing, prioritising, scheduling of own tasks and those of the team. • A proven track record in delivering to targets and dead- lines. Desirable • Able to produce detailed reports and proposals for boards and committees • Experience of continuous process improvement within HE admissions.

Training and Education

Experience

Skills & Knowledge

Behavioural Skills

Special Circumstances

Skills & Knowledge

Essential • Comfortable and confident with technology and acting as a liaison point between operational and technical teams. • Strong attention to detail and diligence in executing tasks in relation to a project • Strong commercial focus with an understanding of strategic business goals • Strong ability to build cross-functional relationships • Excellent communication skills; able to deal with customers efficiently and guide and support staff clearly • Knowledge of Higher Education and professional qualification application boards and regulatory bodies

Skills & Knowledge

Essential • Able to establish equivalencies for any entry requirements using industry standard resources and established benchmarking methods • Able to manipulate >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16

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